Tansky Sawmill Toyota

Carnival of Errors Where to start....I am in Indiana, Tansky is in Ohio. Buying the car was a pleasant experience, and it's a nice car, runs well. But when it was time Where to start....I am in Indiana, Tansky is in Ohio. Buying the car was a pleasant experience, and it's a nice car, runs well. But when it was time to get plates, they still hadn't sent the title. They didn't get to work on that until I started complaining that my temporary plate was expiring soon. By then, it was too late. What took place next transpired over several days.... First, I asked what was going on with the title. They emailed me, asking if I'd prefer they help me by email. I said yes. Then they emailed me asking me what my problem was, as if I hadn't already told them. I emailed them the problem. They ignored me. I asked if they'd received the email. No response. I started phoning them. Then back to email. I was sent a "Memo Title" that the BMV couldn't use. Back to the phone. I was given a form to fill out that the BMV hadn't even heard of. I ended up calling the BMV multiple times, and then the Ohio BMV, then Tansky's local BMV branch, then the county clerk's office, then Toyota Corp. I was finally promised help from a "customer relations manager" who would call the next day. The "customer relations manager" turned out to be someone who worked at Tansky. She gave me the same form I'd been given before. Finally, when I threatened the BBB and the state attorney general's office, I was told that the title was an Ohio title. (The BMV said it was highly unusual for the dealer to title the vehicle in a state other than the one the buyer lives in.) This was why I had to fill out the unusual form that the BMV hadn't heard of. So I filled out the form, and the customer relations manager promised to send the title to the branch overnight and apologized for the "inconvenience" of being without transportation for several days. I waited. I called the BMV twice a day. The title didn't show up. I emailed the customer relations manager again. Surprise, another mistake had been made. She sent the title. Finally, I am back on the road. And, after having a police officer come to my home to get my VIN number, because I couldn't drive on the expired plate, I went to the BMV. All is well, I'm back on the road, after ten days. Except, the BMV says Tansky overcharged us for the sale tax. I'm not surprised.... More

They changed over $160 for wrong diagnosis I've been royal customer to this dealer for last 10 years. But 2 years ago I asked them to check battery or alternator because of batter light on. The I've been royal customer to this dealer for last 10 years. But 2 years ago I asked them to check battery or alternator because of batter light on. They charged $150 for diagnosis but found nothing and reset and a couple days after my car stopped. Finally they replaced alternator with remanufactured one. And after less than 2 years, it happened again and I let them diagnose and they did the same thing. They said they did not find anything wrong and reset the battery warning light and charged $160 for nothing. And very next day, my car stopped. I had to toe my car to other local garage mechanics and they found the terminal to the alternator was the issue and replaced only the terminal and charged only $57 and it is fixed. I am very disappointed that dealer shop could not find the issue two times but small local mechanics found the issue. I called Tansky to ask my $160 diagnosis charge back because their diagnosis was wrong and never able to talk to the service person and left voice mail and personal message as well but never got back from them. I don't think this is the right service that expensive dealer shop service center should do. The reason why customers come to expensive dealer shop service center is trust that they should know better than anyone else because they make the cars. More

Horrible Customer Service BUYER BEWARE!!!! Will not return calls!!!! We drove over 2 hours to purchase a 2013 Jeep Wrangler only to have trouble with it shifting before we BUYER BEWARE!!!! Will not return calls!!!! We drove over 2 hours to purchase a 2013 Jeep Wrangler only to have trouble with it shifting before we got home. After calling and being assured that it would be taken care of; my husband missing another day of work to take it back to the service department, only to be told that it had to be took to a Jeep dealership. We were told by Dan Perry, used car manager, that we could take it to a Jeep dealer close to our home and we would be reimbursed for their charges, which we did, another day of work off. After some diagnostics being completed and a new battery, we are still having trouble with Jeep, no reimbursement, no return calls, no nothing, and we still a have a Jeep with issues, and Tansky Toyota could care less! More

2nd repair with Poor communication & no repair This is the 2nd time I brought my van in for repair of the passenger auto door. The initial repair lasted 3 weeks, was told it is now the motor is ba This is the 2nd time I brought my van in for repair of the passenger auto door. The initial repair lasted 3 weeks, was told it is now the motor is bad. But door was moving when dropped off -not completely closing. Service depart. did not call - I called numerous times without response from anyone for 7 days. This does not even begin to touch issues I experienced. More

Service Every person in the service department excellent especially the young lady 's excellent behavior on 6/23/18 at the time of check out.. She deserve re Every person in the service department excellent especially the young lady 's excellent behavior on 6/23/18 at the time of check out.. She deserve recognition More

Bad Experiences Turning in Lease Leased a vehicle from this dealership and didn't have problems until I went to turn in my car this past month. I always get a bit attached to my cars, Leased a vehicle from this dealership and didn't have problems until I went to turn in my car this past month. I always get a bit attached to my cars, and I was expecting to feel the same way about turning in my Toyota Camry, but my final service experience left a bad taste in my mouth and I could not say good riddance fast enough. The older man working the counter where I turned in the keys to my lease was very snappy, rude, and condescending. I am 8 months pregnant and greeted him kindly, but he responded with snappy answers and an overall bad attitude. I believe it was the individual listed below if he was working on Sunday, 4/29. To top it off, my car which I took good care of for the 3 years I leased did have a small scratch on the side & a some dirt under the floor rugs but I was charged over $300 for "excessive wear and tear". I also turned it in when it was way under the maximum mileage, so you would think that would be a plus. I returned my last lease to Honda before getting this Toyota lease and they were much friendlier and despite having some scratches charged me nothing for the lease. Plus there is that obnoxious "lease disposition fee" which tacked on another $350. So glad I did not continue to lease or buy from Toyota after these past few experiences. I would recommend leasing elsewhere if you choose to go that route. More

Charles J Kelley provides you with best service I choose Tansky for the best quality service! Just recently had my maintenance done with a help of service advisor Charles Kelly who is very knowledg I choose Tansky for the best quality service! Just recently had my maintenance done with a help of service advisor Charles Kelly who is very knowledgeable and helpful. Thank you! More

Body shop OK. Tire sales OK. Other service - stay away. Three hours waiting on an oil change despite having an appointment. But they did come out to the waiting area more than once to give me a $5,000 sales Three hours waiting on an oil change despite having an appointment. But they did come out to the waiting area more than once to give me a $5,000 sales pitch based on unsolicited inspections they said they'd done. Two examples: 1) They said front end alignment was "marginal". Two months earlier they (Tanksy) had done an alignment on the vehicle when I bought tires. No pot holes or other mishaps since. Service rep back peddled like crazy when I mentioned this. 2) They said I needed a new water pump and timing belt because belt was "cracked." Both had been replaced only 12,500 miles earlier by another shop. I turned down all unsolicited service and checked the bolts holding the cover over the belt and pump when I got home. Bolts hadn't been touched so no way they could have visually inspected the belt. More

Service rep ignored my wife's request to inspect car. Service rep ignored wife's request to reinspect car after she picked it up after service and stall at parking lot, he just reseted lights and told h Service rep ignored wife's request to reinspect car after she picked it up after service and stall at parking lot, he just reseted lights and told her it was ok to drive. More

awful experience I think the best dealer should listen carefully what is the main problem for the customer. But they didn't hear eagerly what I request. I believe that I think the best dealer should listen carefully what is the main problem for the customer. But they didn't hear eagerly what I request. I believe that the best dealer should keep good services after selling the car. But they just insisted and mention their policy without consideration of the customer's feeling. Furthermore, they didn't wash my car even if I payed more than $500 for the inspection and repair cost. I would never recommend to buy any car to all. More