
Tansky Sawmill Toyota
Dublin, OH
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Ask for Richard Norman @ Tansky! When I walked into Tansky Sawmill Toyota on a Friday afternoon, Richard Norman greeted me with a warm smile and handshake within seconds. I was inter When I walked into Tansky Sawmill Toyota on a Friday afternoon, Richard Norman greeted me with a warm smile and handshake within seconds. I was interested in the RAV4 and wanted a test drive, so we talked and he showed me the safety features and let me take a solo test drive. I'd been driving my Toyota Celica for many years and needed something larger, and I had an offer to sell that I couldn't refuse (it pays to take good care of your car). I was also looking at a Honda, but the Honda dealership would not let me take a solo test drive, even with my license and proof of insurance. So I asked Richard about an extended test drive of a RAV4 Platinum, and he arranged for me to keep it from Saturday until Monday. I love the RAV4 and just made my first purchase of a brand new vehicle since 1987! Working with Richard Norman during this whole process has been the most pleasant, satisfying (even fun) vehicle transaction I have experienced, and I've been driving for over 40 years. Richard was very responsive when I had questions, both by phone and text. I would highly recommend him to anyone I know looking for a new or used vehicle. More
Horrible I went in 4/18 @ 6:50pm to test drive the 2017 RAV4. I walked in and there were NO sales people available. A sales manager was sitting in the front de I went in 4/18 @ 6:50pm to test drive the 2017 RAV4. I walked in and there were NO sales people available. A sales manager was sitting in the front desk playing with his phone as i stood in front of him WAITING for him to finish updating his Facebook profile - I let that go. I asked him if I can test drive the new RAV4 and he tells me the he only has two sales people on the floor and they were both busy and that I would have to wait - I let that go, as Im practical and understand dealerships, or any other business for that matter can be busy or short handed. I asked him if he can toss me the keys so that I can test drive the car instead of waiting as its difficult to test drive a vehicle because of my INSANE schedule. He tells me NO, and that I would have to wait for a salesman. Why do I have to wait for a salesman to test drive a vehicle that I'm serious about purchasing? What are you doing at the moment that is earth shattering that you cant allow me to take the vehilce for a test drive? Take my drivers license and give me the keys to the car so I can test drive it instead of having me wait there until a sales person is free AND then test drive the car? That sounds silly to me. Is Tansky Toyota in the business of selling cars and providing adequate customer service? Do you care about customers that are serious about purchasing a Toyota? I have been completely turned off by this experience and specifically this dealership, and more over by the gentleman at the front desk when I walked in. I was SUPER interested in the 2017 RAV4 but since this poor customer service experience, I will be taking my hard earned cash elsewhere - Honda to be exact. If anyone in management from Tansky Toyota or Toyota corporate is reading this, this is trully unacceptable. As I work for one of the largest employers in central Ohio (hint: its a large bank), I will be telling EVEYONE there, as well as all my friends and famly to avoid this dealership and Toyota. More
Great car, not so great finance rates. Rich Norman was great and so is the Veloster I selected. They even stayed late to help get the deal done. Great experience. Now the bad. Totally s Rich Norman was great and so is the Veloster I selected. They even stayed late to help get the deal done. Great experience. Now the bad. Totally screwed me on the financing. I literally refinanced the car 2 weeks later for less than HALF the "great rate" they gave me. That's right less than half! Buyer beware and also beware of all the added "loan fees" as well. Left me with a very bad taste in my mouth. More
Thank you for fixing it Had an issue but they called and apologized and genuinely wanted feedback to improve. Thank you to Johanna and Scott for taking care of me . I truly Had an issue but they called and apologized and genuinely wanted feedback to improve. Thank you to Johanna and Scott for taking care of me . I truly appreciate it! More
Excellent experience! Richard Norman was incredibly helpful and kind, making sure we had everything we wanted and easing us through the he process of buying a new RAV4. And Richard Norman was incredibly helpful and kind, making sure we had everything we wanted and easing us through the he process of buying a new RAV4. And when I wanted one car with a specific color, he took us directly to it at a different lot, made sure we got all the time we needed for a test drive. Cool guy, cool dealership, even the financing people (we saw Richie Ables) were great and made everything super simple. More
Used car purchase I had a great time at Tansky Toyota. Ryan Cyr was very helpful and answered all my questions. This was my first time financing a vehicle and of course I had a great time at Tansky Toyota. Ryan Cyr was very helpful and answered all my questions. This was my first time financing a vehicle and of course I had a lot of questions and they explained everything very clearly to me. At the end we made a great deal and I'm very happy with the car and with the service post sale as well. Great guy and great dealership. Would strongly recommend. More
Very Happy with my Sale and Service Richard Norman was wonderful to work with. I had chosen the car I wanted and filled out the application online. When I got there Richard had my car by Richard Norman was wonderful to work with. I had chosen the car I wanted and filled out the application online. When I got there Richard had my car by the door and the paperwork ready for me to sign. Three quick signatures with him and I was off to financing where he was incredibly helpful as well. He did not try to sell me any unnecessary things and had my budget in mind when working the finances. More
Go see Richard Norman and Richie Ables Thank you Richard Norman for spending the better part of a Saturday (7/30), helping me through the purchasing experience of a 2016 Toyota Tacoma. Ric Thank you Richard Norman for spending the better part of a Saturday (7/30), helping me through the purchasing experience of a 2016 Toyota Tacoma. Richard was patient and put in a lot of leg work to make my deal happen. Richard has a positive attitude, is fair, and demonstrates he likes helping others. I also would like to give a shout out to Richie Ables the finance specialist. At a critical part of the deal, Richie went back to the sales manager to find a way to meet my payment needs. Thank you Tansky Sawmill and especially Richard and Richie for your tireless work in earning my business. More
Amazing service, pleasure to buy here!! I am sitting in the dealership now just waiting to sign my final papers and I could not be more happy with the team here… Due to my personal circumst I am sitting in the dealership now just waiting to sign my final papers and I could not be more happy with the team here… Due to my personal circumstances I had a very tight window to make a decision and Amel and Nolan were absolutely fantastic! No hard sales, very reasonable and thoughtful advice and information, and they bent over backwards to help me. I'm moving to a different state, but I would gladly travel back to this dealership again !! More
Excellent customer experience from Richard Norman I can't overstate the excellent level of customer service that Richard Norman and Tansky Toyota has provided to us with our most recent lease. Prior t I can't overstate the excellent level of customer service that Richard Norman and Tansky Toyota has provided to us with our most recent lease. Prior to our dealing with Tansky and meeting Richard we had not found a dealer that was deserving of our repeat business. This vehicle makes the third one we've squired from Richard. If you're looking for a dealership, and specifically a salesperson, with who you can build a lasting relationship visit Richard at Tansky Toyota. More