Tansky Sawmill Toyota

Horrible Customer Service BUYER BEWARE!!!! Will not return calls!!!! We drove over 2 hours to purchase a 2013 Jeep Wrangler only to have trouble with it shifting before we BUYER BEWARE!!!! Will not return calls!!!! We drove over 2 hours to purchase a 2013 Jeep Wrangler only to have trouble with it shifting before we got home. After calling and being assured that it would be taken care of; my husband missing another day of work to take it back to the service department, only to be told that it had to be took to a Jeep dealership. We were told by Dan Perry, used car manager, that we could take it to a Jeep dealer close to our home and we would be reimbursed for their charges, which we did, another day of work off. After some diagnostics being completed and a new battery, we are still having trouble with Jeep, no reimbursement, no return calls, no nothing, and we still a have a Jeep with issues, and Tansky Toyota could care less! More

2nd repair with Poor communication & no repair This is the 2nd time I brought my van in for repair of the passenger auto door. The initial repair lasted 3 weeks, was told it is now the motor is ba This is the 2nd time I brought my van in for repair of the passenger auto door. The initial repair lasted 3 weeks, was told it is now the motor is bad. But door was moving when dropped off -not completely closing. Service depart. did not call - I called numerous times without response from anyone for 7 days. This does not even begin to touch issues I experienced. More

Service Every person in the service department excellent especially the young lady 's excellent behavior on 6/23/18 at the time of check out.. She deserve re Every person in the service department excellent especially the young lady 's excellent behavior on 6/23/18 at the time of check out.. She deserve recognition More

Bad Experiences Turning in Lease Leased a vehicle from this dealership and didn't have problems until I went to turn in my car this past month. I always get a bit attached to my cars, Leased a vehicle from this dealership and didn't have problems until I went to turn in my car this past month. I always get a bit attached to my cars, and I was expecting to feel the same way about turning in my Toyota Camry, but my final service experience left a bad taste in my mouth and I could not say good riddance fast enough. The older man working the counter where I turned in the keys to my lease was very snappy, rude, and condescending. I am 8 months pregnant and greeted him kindly, but he responded with snappy answers and an overall bad attitude. I believe it was the individual listed below if he was working on Sunday, 4/29. To top it off, my car which I took good care of for the 3 years I leased did have a small scratch on the side & a some dirt under the floor rugs but I was charged over $300 for "excessive wear and tear". I also turned it in when it was way under the maximum mileage, so you would think that would be a plus. I returned my last lease to Honda before getting this Toyota lease and they were much friendlier and despite having some scratches charged me nothing for the lease. Plus there is that obnoxious "lease disposition fee" which tacked on another $350. So glad I did not continue to lease or buy from Toyota after these past few experiences. I would recommend leasing elsewhere if you choose to go that route. More

Charles J Kelley provides you with best service I choose Tansky for the best quality service! Just recently had my maintenance done with a help of service advisor Charles Kelly who is very knowledg I choose Tansky for the best quality service! Just recently had my maintenance done with a help of service advisor Charles Kelly who is very knowledgeable and helpful. Thank you! More

Body shop OK. Tire sales OK. Other service - stay away. Three hours waiting on an oil change despite having an appointment. But they did come out to the waiting area more than once to give me a $5,000 sales Three hours waiting on an oil change despite having an appointment. But they did come out to the waiting area more than once to give me a $5,000 sales pitch based on unsolicited inspections they said they'd done. Two examples: 1) They said front end alignment was "marginal". Two months earlier they (Tanksy) had done an alignment on the vehicle when I bought tires. No pot holes or other mishaps since. Service rep back peddled like crazy when I mentioned this. 2) They said I needed a new water pump and timing belt because belt was "cracked." Both had been replaced only 12,500 miles earlier by another shop. I turned down all unsolicited service and checked the bolts holding the cover over the belt and pump when I got home. Bolts hadn't been touched so no way they could have visually inspected the belt. More

Service rep ignored my wife's request to inspect car. Service rep ignored wife's request to reinspect car after she picked it up after service and stall at parking lot, he just reseted lights and told h Service rep ignored wife's request to reinspect car after she picked it up after service and stall at parking lot, he just reseted lights and told her it was ok to drive. More

awful experience I think the best dealer should listen carefully what is the main problem for the customer. But they didn't hear eagerly what I request. I believe that I think the best dealer should listen carefully what is the main problem for the customer. But they didn't hear eagerly what I request. I believe that the best dealer should keep good services after selling the car. But they just insisted and mention their policy without consideration of the customer's feeling. Furthermore, they didn't wash my car even if I payed more than $500 for the inspection and repair cost. I would never recommend to buy any car to all. More

You're in good hands with Brent!! Though this is not my first time taking my Prius in for service at Tansky Toyota, this was definitely the most memorable. Brent took great care of me, Though this is not my first time taking my Prius in for service at Tansky Toyota, this was definitely the most memorable. Brent took great care of me, making sure that I was notified along the way of the status and work they were doing... when I came in the pick up the Prius his courteous service continued with a smile. I felt like he wasn't just there to help Tansky rack up my service bill, but instead looking out for me, and making sure I was comfortable with what they were doing on my humble Prius. Thanks Brent for the great service and thoughtfulness! He was even as attentive to notice how my name was spelled!! The texts and phone calls were great touches, much better than the slightly negative, non-memorable service I had a few years ago. Keep it up!! More

Ask for Richard Norman @ Tansky! When I walked into Tansky Sawmill Toyota on a Friday afternoon, Richard Norman greeted me with a warm smile and handshake within seconds. I was inter When I walked into Tansky Sawmill Toyota on a Friday afternoon, Richard Norman greeted me with a warm smile and handshake within seconds. I was interested in the RAV4 and wanted a test drive, so we talked and he showed me the safety features and let me take a solo test drive. I'd been driving my Toyota Celica for many years and needed something larger, and I had an offer to sell that I couldn't refuse (it pays to take good care of your car). I was also looking at a Honda, but the Honda dealership would not let me take a solo test drive, even with my license and proof of insurance. So I asked Richard about an extended test drive of a RAV4 Platinum, and he arranged for me to keep it from Saturday until Monday. I love the RAV4 and just made my first purchase of a brand new vehicle since 1987! Working with Richard Norman during this whole process has been the most pleasant, satisfying (even fun) vehicle transaction I have experienced, and I've been driving for over 40 years. Richard was very responsive when I had questions, both by phone and text. I would highly recommend him to anyone I know looking for a new or used vehicle. More