Tansky Sawmill Toyota

I've been a Tansky customer for a little over six years and will never return for another vehicle again. Please never lease or purchase a vehicle from this location and avoid trading your car in here at al and will never return for another vehicle again. Please never lease or purchase a vehicle from this location and avoid trading your car in here at all costs. See below for my reasoning. I paid off a lease a few months in advance but then received an email back in October about the dealership buying out leases and used vehicles, so I checked out their selection and decided to move forward with a lease toward a new RAV4. I called Toyota Financial Services and requested a refund for my overpayment and they obliged, letting me know that it would take a few weeks to reach me via check in the mail but it was in process. I moved forward with the RAV4 and that was that. A month later I still hadn't received the check, I called Toyota Financial and they let me know that the dealership didn't pay the full amount of the lease and they kept my money to make up the difference. They then explained that the dealership would have to refund my money because of the shortcoming/end of lease terms. I called the dealership, explained my situation, and was told a manager would reach out to me in a few days. Two weeks went by and I heard nothing. I repeated this process three times and still hadn't heard anything, so I got a corporate customer service resolution specialist to forward my issue to one of their corporate team members within the dealership who then reached out to me. After explaining the situation again, she said she'd need to review the lease agreements and would contact me again. After a day or so she reached out and couldn't determine where my overpayment had been made, then got the sales manager, Steve King, to speak with me about it. He was immediately defensive and accusatory saying that they didn't owe me anything, etc. etc. I explained that there was absolutely an amount owed to me, I paid for 36 months and turned it back in for a new lease after 34 and that I can't be charged for something that I didn't even have in my possession. His first reaction was literally "Why would you pay ahead"?. He then went on to say the refund would have to come from Toyota Financial since they provided the payoff quote. I asked if he'd call them with me and he refused saying he would only speak to the same representatives I would. Clearly it was going nowhere, so I said I'd call them again and did. After they told me the same thing, I took things to the Attorney General for mediation since neither party was helping me. Once the mediation began, the story changed to "We've tried explaining equity to this customer multiple times" and that they don't owe me any money, etc. I explained the math, showed them where to find the information I used on their own documents, and then never received a response and they let the mediation fail. I called Toyota Headquarters to escalate the issue and they said they can't do anything other than log a complaint against the dealership. It's been seven months now and I've still not received a dime. This dealership, and Toyota as a whole, is an awful company with no moral integrity and are completely untrustworthy. I legitimately loathe this company and dealership and wouldn't recommend them to anyone. Please do not purchase a vehicle with Toyota as they clearly cannot be trusted in the slightest to correct any errors on their end. More

Tansky Toyota could not fix Toyota car, They took thousands for nothing, Went to Germain Honda fixed in 2 hours for 20% of what Tansky charged me Thousands for nothing. Tansky Toyota Refused to adm thousands for nothing, Went to Germain Honda fixed in 2 hours for 20% of what Tansky charged me Thousands for nothing. Tansky Toyota Refused to admit their mistake, Refund my money, or incompetence of their staff , Such an Incompetent management.. Stealing my money.. Tansky Toyota is mainly Bad corrupt management who cover their tails. They only care was about the money.. Without even Doing the right job. They never intend to fix their own mistake or refund wrongful job, They must keep coming with problems, and charge money.. Once they received the money, they actually treat you like garbage, You will see all smiles and politeness when you come in, the service guys are ok, the actual customer reps, and Management, Seems like all White power team, "There is some obvious signals if you look" I paid over $1300.00 and still the car not fixed, and the management would even have the car for a while, then do nothing, just trying to buy time, to calm you, and figure another way, to find problem with something else. And in all those years Management and top guys there are only Of White / Caucasian race. Wow. The worst part, and all to blame, are the management, After complaining, and going to one after one, nothing fixed, kept my car for weeks, saying they will fix, and then finally when I went to pick my car, after they kept buying time over phone The management and Customer rep. did not know that the car was there ? all this time? They were just telling me lies over the phone and they did not look at the car and surprised that they have it on the lot?!! and that they have the keys Surprisingly My Toyota car was fixed in less than 2 hours across the road in the Honda Dealership of Germain!! Bad reputation for Toyota. wondering why Toyota is even damaging its name with such dealer.. Tansky is Awful, unprofessional management, and as a White person myself I can say they are "White Power Company". Just look at the top management!! More

Beware , They do not even car to cover after their mistakes, faults, or behavior.. As Awful, Dishonest, Racist and Deceitful As it gets .. To get used and played by mechanic is ok, but To be As obv mistakes, faults, or behavior.. As Awful, Dishonest, Racist and Deceitful As it gets .. To get used and played by mechanic is ok, but To be As obvious, and As disgusting as it is .. Tansky Toyota Sawmill {{Beware Thieves, Manipulative & Cheaters}} purposefully omitted rightfully diagnosing the problems in car.. "Gonna Sue for sure" .. they made me lose $10,000.. plus the car and they still did played insurance for additional $3000 .. :"The car was junk 2 days after receiving it" They Only looking after ways to make money.. "and they do not even about its own cars parts ?!!"" the name is Toyota, and they can not figure the pronblem, and hastle it.. inside thgeir own Toyota car.. left the car there on Jan. 2nd 01/02/2019 right after new year eve. and here is exactly what happened with them havving the car going on 4th month with them having the car, and took over $3000 ,, till now.. 1-They diagnosed battery changed. charging $350" 2- - Second day " car did not run still. "Said Gas hoses and tanks Needs cleaning , fixing.. {they did it for 2 days, and still the problem was not fixed. 3- after a week, they said it was BAD ENGINE {{ it needed new engine for $5500".. Of course refused, went there to get my car out.. After finding out the Insurance was involved.. "They Said there is no engine problems, and it is all other things fixable.." not the engine.. and asked to keep the car.. till the insurance company guys come, 4- Insurance company issued them the check on 01/09/2021.. they did not fix nothing till I complained 2 months Later.. 5- After almost 3 months, finally they called on 03/14/2021.. that the car is fixed and done.. 6- When I went to receive the car FINALLY.. Starting the cars was bad noise from engine.. The MANAGER told me do not worry, Bring it back if anything, we cover it as we fixed it.. "ALL THEY WAS CARING ABOUT IS ME TO SIGN THE INSURANCE CHECK FOR $2900.00.. Plus Charging me additional $500.. 7- I signed the check took the car. knowing that they would gurantee it as they fix it and manager assured me nothing wrong after them having the car for almost 3 months, and having all this money.. 8- Next day driving the car noise became more and more from Engine.. I called them next day, to look on it.. JUST THE NEXT DAY FROM RECEIVING THE CAR.. The service team guy.. hastled me, said busy, no rentals, no cars etc.. AND HE WILL CALL ME WHEN THERE IS AVAILABILITY TO COME AND LEAVE MY CAR.. 9- I waited for over 2 weeks, and contacted him every other day.. he said he will contact.. "I did not drive the car out of scareness.. and starting to worry that they tried to scam and buy time.. 10- After being told how busy they are and npot welcoming me to come and see the car.. I went there at morning telling them i will leave the car and expect them to tell me what is the problem .. and I will leave the car for them to see until they find the problem ?!! 11- Only ONE HOUR hour Later "" the CS guy Chuck called me talking unrespectfully as usual".. THAT He called the insurance agent " Telling him it is the engine having problem and not related to the incidents they have fixed".. and the car "2012 Toyota Prius is Old, and the engine 110K mileage is OLD ?!!".. and that it is my problem.. not their problem HE and THIS COMPANY called the Insurance telling them "Hinting it was me trying to scam ?!! "If any other words I can put this .. While them saying They can fix the car and no engine problem on 01/09/2020 they will fix it and engine needs no work at all "jUST TO GET IN CONTACT WITH THE INSURANCE?!!" I will sue for sure, and lets see.. But be ware.. 100% scam .. , dishonesty, and obvious racist tone you can see and feel the moment they had the keys from you!! More

Purchased a 2010 RAV4. Billy Piper was great and got us a good deal. He was very courteous and friendly and wasn't pushy. Thanks Billy! good deal. He was very courteous and friendly and wasn't pushy. Thanks Billy! More

Was able to call early morning and get in for oil change same day! With in a few hours it was ready to be picked up. same day! With in a few hours it was ready to be picked up. More

Bought a 2021 Highlander. Tony LaFond was punctual, knowledgeable and efficient. He gave me an out the door price, a fair price for my trade-in, and the finance department was hassle free. A great exp knowledgeable and efficient. He gave me an out the door price, a fair price for my trade-in, and the finance department was hassle free. A great experience. More

Amel Mustafa was extremely helpful! She very invested in making sure I was satisfied with my experience. She gave me plenty of options and didn’t hold back any information. making sure I was satisfied with my experience. She gave me plenty of options and didn’t hold back any information. More