Tanner Motors - Service Center

The staff was courteous, helpful and knowledgeable. The waiting area was clean, and well stocked. I would use their services against without any hesitation whatsoever waiting area was clean, and well stocked. I would use their services against without any hesitation whatsoever More

They have good people meeting and working with customers.. They work hard at making your experience at Tanners Service center a positive experience.Thank you. customers.. They work hard at making your experience at Tanners Service center a positive experience.Thank you. More

Extremely poor service desk staff. Two weeks to get first appt to troubleshoot. Then, failed to notify me of parts arrival. Misled me about status when I finally contacted them after five weeks waiti first appt to troubleshoot. Then, failed to notify me of parts arrival. Misled me about status when I finally contacted them after five weeks waiting. Staff trivialized the significance of the failed satellite radio. Turned out the part had been there for several weeks. Despite the screwups, it took another three weeks for an appt to have the part installed. In all, a problem that required no more than three weeks to resolve took ten weeks. I could have excused the errors had anyone apologized, admitted they messed up, or tried to rectify the situation. Unfortunately, none of those things happened. I have purchased 33 new vehicles all of which were only serviced by authorized dealers. Never have I received worse customer service. More

Service was quick and the staff was very friendly. They did a multipoint inspection on my Jeep and went over the results with me and even gave me a free car wash. That was an unexpected, very appreciated s did a multipoint inspection on my Jeep and went over the results with me and even gave me a free car wash. That was an unexpected, very appreciated surprise that made my day. More

Thanks Laura. Grateful for your help. I will be back. I Thanks Laura. Grateful for your help. I will be back. I took my 2013 Ram 1500 in for a check engine light and an oil change. Six weeks later I fin Thanks Laura. Grateful for your help. I will be back. I took my 2013 Ram 1500 in for a check engine light and an oil change. Six weeks later I finally have it back. It took two weeks to get the appointment (so all together almost 8 weeks of not driving my truck in the middle of summer since I had no idea how serious the check engine light issue was and wasn't going to risk further damage). After they had it for two weeks they finally figured out that a cylinder head needed to be repaced. They could not find the parts locally so add another 3 weeks to get the parts. Yesterday I went to pick it up. After I paid the bill I went out to get my truck. When I went to leave it barely started. Turns out the original battery had finally given out. I would have thought someone would have noticed that after 6 weeks, but no. I will say that one of the only bright spots in all of this was Laura in the service department. She was completely honest with me as this wore on and sympathetic to my frustration with the entire situation. One not so bright spot was on a call in to check on the status of the repairs. Laura was not available so someone else answered my call. His response to me was they were busy and it was June. NOT HELPFUL OR WELL RECEIVED. Also, I have filled these out over the past 4+ years I have brought vehicles in to be serviced. I have brought this up before : YOU NEED TO GET A QUICK LUBE LANE. TWO WEEKS TO GET AN OIL CHANGE APPOINTMENT FOR A SERVICE THAT SHOULDN'T MORE THAN AN HOUR IS NOT CUSTOMER SERVICE. More

Mechanic broke MAP sensor while fixing A.C. compressor. I noticed service engine light on my way home. Got sensor placed later free of charge. I noticed service engine light on my way home. Got sensor placed later free of charge. More

Great service with friendly people. Laura was very personable and had great energy. I’ve never had any problems here and they always do a great job with my vehicle. personable and had great energy. I’ve never had any problems here and they always do a great job with my vehicle. More

Laura and the service team, including parts has always been informative and reliable when I need them. Appreciate the dedication and years of service. Seeing the same faces helps build a relationship. been informative and reliable when I need them. Appreciate the dedication and years of service. Seeing the same faces helps build a relationship. More

Service manger lady needs some Training. Not very nice. John and Casey are great!!! She was rude and nasty. All others good. Thank you Wes. John and Casey are great!!! She was rude and nasty. All others good. Thank you Wes. More

Good customer service but needs a better building - bigger parking lot or drop off area as well as better waiting area for customers, especially if service takes longer than an hour. It would be much s bigger parking lot or drop off area as well as better waiting area for customers, especially if service takes longer than an hour. It would be much safer for people to have ample parking space to get their vehicles in and out of the parking area when dropping off and picking up vehicles. Most dealerships have updated service buildings where the customers can drive their vehicles in and drop it off right in their building. That is a very nice feature. Waiting areas with comfortable sitting would be a great addition too. Hopefully, this can happen in the near future. More