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93 Reviews of Tamiami Ford Inc - Service Center
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October 26, 2022
Requested the “Works: and alignment check. The service writer informed me that the Hunter Alignment system did not work, disappointed the total service requested could not be completed. The service writer informed me that the Hunter Alignment system did not work, disappointed the total service requested could not be completed. More
by Felix
Employees Worked With
Cannot remember
October 17, 2022
I was very happy with the online setup for an appointment. Once I arrived, I was served promptly and the service was completed within a reasonable time. Thank you. appointment. Once I arrived, I was served promptly and the service was completed within a reasonable time. Thank you. More
by d.stone
Employees Worked With
Oil, lube and filter
March 04, 2022
I purchased 3 cars at Tamiami Ford ,the service has always been great. I needed some help on my extended warranty. Susan Gessler was more then helpful.She took the extra time with me and made copies f always been great. I needed some help on my extended warranty. Susan Gessler was more then helpful.She took the extra time with me and made copies for my files.Thank you Susan More
by VINNYDICARLO
Employees Worked With
Susan Gessler
January 26, 2022
Horrible customer service. Service advisor told me veh was over original warranty and that I had to use extended. I asked them to double check mileage they said they did. Turns out I had 3000 miles still was over original warranty and that I had to use extended. I asked them to double check mileage they said they did. Turns out I had 3000 miles still left on original warranty. I was out of state while this was happening. I came back sales manager just gave me scripted response. Prior to that first service advisor who I spoke with had no idea what he was doing. Promised me ride when I dropped off vehicle. Instead I had to walk home. Other issues as well. Never going back to this dealership. Not trustworthy More
by epcot90
Employees Worked With
Andy, sales manager, and I guy who quit
November 19, 2021
Customer Service Sucks!!!I dropped my truck off 3 days Customer Service Sucks!!! I dropped my truck off 3 days ago ( after waiting for a week to get an appointment ) and was told by a service advisor "Yud Customer Service Sucks!!! I dropped my truck off 3 days ago ( after waiting for a week to get an appointment ) and was told by a service advisor "Yudi Rosas" that my truck would be taken care of the next day. I called and she said that they were not able to get it in, but I PROMISE it will be the first one in tomorrow morning! I said ok, but I will need to come by and pick it up at 2:30. She then assures me again that it will be the FIRST ONE LOOKED AT. I show up at 2:30 as planned. I walk in and ask her what they found out, she said 'nothing, it has not been looked at yet". Does not properly address me whatsoever. Basically ignoring me, as she plays on her phone. I was upset that she promised something, but could care less. Her attitude is what was more upsetting than anything. When I asked her about her promising to me, she said "what, dont you think that I care about all of our other customers " I then reminded her that I too, am a customer and that she should not have promised me, unless she was going to follow through with her promise. She had a very uncaring attitude and was arguing with me...... ( the customer ) Total attitude, like she owned the place! Then she says, "what, do you want to talk with the manager, because I do not have time for you"! I said yes. So I wait for about 10 minutes to speak to "Matt", but he never showed up, so I asked for my keys, because I had to leave to pick my kids up. I've never had problems before with this service department, until now. This girl thinks she's really something and could care less about the customers! Give her a job washing the cars, so that she is not dealing directly with the customers, or get ready for more negative reviews... More
by Nagrom
Employees Worked With
Yudi Rosas
October 15, 2021
This has been the worst experience I have had, bought a car from here, a few months later the car was leaking inside from the room, but thats not all, i took the car to service and they tell me that is not car from here, a few months later the car was leaking inside from the room, but thats not all, i took the car to service and they tell me that is not covered by warranty, i just need my car fixed so i tell them thats fine just get it done, 2 WEEKS later in still here without any update at all of how long my car has been on the shop but thats not all, the Service Consultant i had assigned to me, i have called about 6 to 7 times to TALK i just want an UPDATE I'm not asking for my car to be fixed tomorrow I'm asking to know what is going on and every time, i swear every time i call his extension it goes to voicemail, i have left voicemails throughout the whole week and you think he would call you back right? well you would be WRONG, not 1 call, so i have been 2 weeks using a rental that I'm paying out of pocket and no update at all, when i call i get the someone in the front desk that all he does is just transfer me to this Jeff and my calls goes ignored, i cannot believe that i might have to go to onsite to just get an UPDATE i cannot believe what customer service would make you do that, so if there's anything you need to do at this service dept. in this dealership, i will tell you, please make sure you did your research, because they will keep your car for weeks and not even have the curtesy of giving you a call or an update, very disappointed, specially after they sold me that USELESS warranty that i paid extra to have for nothing. Really would reconsider buying or servicing at this location. UPDATE: I went on site after i got tired of waiting and would you not believe what they told me there, apparently they had NOT touched the car for the past 15 Days, unbelievable!! Never have i gotten a text or anything, i even wanted to do the oil change as i PAID FOR IT WHEN THEY SOLD ME THE CAR (NOT RECOMMENDED) and they still wanted to charge me 60$, to make the story short, they said the car was not leaking and they had forgotten to call me to let me know, i was furious but i let it go trough, they told me come back in 1HR to pick up the car, i did and when i picked up the car, all the trim were on the floor, the car was almost in pieces inside, i will be uploading pictures because this is honestly see to believe, and the car, FULL OF WATER ON THE BACK! and suddenly they changed their story saying i had to take it to a BODY SHOP, ARE YOU KIDDING ME!!! i have no words to describe how disgusted i am at such as a company that "prides on their customer service" is as amateurish and unprofessional as that, i have swore to not step on this dealership on my life, please beware, these crooks will rattle you into buying a car with the warranty and all that crap so they can back stab you later. Don't make the same mistakes i made while buying here. More
by Daniel Reyes
Employees Worked With
Jeff Novak
