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Tamiami Ford Inc - Service Center

Naples, FL

3.5
93 Reviews

93 Reviews of Tamiami Ford Inc - Service Center

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April 01, 2025

Paul Marrone and Javier Provided service today, 3/31/25. They were outstanding, friendly and professional. Would think twice about taking my Bronco back for serive in the future. More

by scmanellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Marrone, Javier
Apr 01, 2025 -

Tamiami Ford Inc responded

We're delighted to hear that Paul and Javier provided outstanding service during your visit at Tamiami Ford, Inc. We appreciate your feedback and look forward to welcoming you back for future services!

March 23, 2025

Was looking for a tailgate protector and parts associate Buddy Lader found what I needed More

by Tenderfoot55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buddy Lader
Mar 24, 2025 -

Tamiami Ford Inc responded

Thank you for sharing your support of Buddy and Tamiami Ford, Inc.!

February 05, 2025

Tamiami Ford does nothing but screw people. They over charge for service. My car was in repair with them for over a year for a part issue and now it's been over a month again and still not fix. More

by david.ambeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Leo matt
Feb 06, 2025 -

Tamiami Ford Inc responded

Thank you for sharing your feedback with us. We deeply regret to hear about your experience and understand how frustrating this situation has been for you. At Tamiami Ford, we strive to act with wisdom, justice, courage, and moderation in every interaction, and we genuinely apologize if we did not meet these standards in your case. While challenges related to supply chain delays and unforeseen mechanical issues are not uncommon in the automotive industry, it is clear that we have not communicated with you as effectively as we should have. Your feedback about the lack of updates and callbacks has been noted, and we take full responsibility for ensuring better communication moving forward. Please allow us the opportunity to investigate your concerns regarding your battery and service charges further. We want to work towards a resolution that is fair and aligns with our values of justice and fairness. We welcome open dialogue and encourage you to contact our service manager directly at 239-643-3673 Ext. 1275 so we can address your concerns in a constructive manner. Our goal is always to restore trust and provide solutions, even in the face of challenging circumstances. Thank you once again for voicing your concerns. It is through feedback like yours that we can reflect, improve, and better serve our community.

February 04, 2025

Paul Marrone was incredible help today! I had lost something very valuable between my seat and the console. He suggested I bring the vehicle in and let him look at it. He was able to remov More

by 2lisa.ellsworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Marrone
Feb 05, 2025 -

Tamiami Ford Inc responded

Lisa, we're so glad to hear that Paul was able to assist you with such a meaningful item at Tamiami Ford, Inc. Thank you for sharing your experience and trusting us with your service needs over the years! We look forward to serving you again in Naples.

November 23, 2024

11/23/24 - Today I took in my 2020 F-150 for an oil change and tire rotation where Christopher was my service writer. After dealing with this service center for over 3 years, Christopher has been the More

by ralvarez928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher (Service Writer)
Nov 25, 2024 -

Tamiami Ford Inc responded

Thank you for sharing your experience! We're glad to hear that Christopher provided honest and professional service during your visit at Tamiami Ford, Inc. We appreciate the chance to earn back your trust and look forward to assisting with future services!

November 14, 2024

I have had the worst experience at this dealership. It has been a disaster since I took my Ford to change the battery. It all started there. They returned my car to me damaged. It started to flood and More

by Katherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ford naples
Nov 18, 2024 -

Tamiami Ford Inc responded

Katherine, I'm truly sorry to hear about your experience and the issues you've faced with your vehicle. This is not the level of service we strive for, and I apologize for any inconvenience caused. We want to make things right, so please reach out when you have a moment. Thank you, AJ Zellers - Administrator - (239) 643-3673

September 16, 2024

The interior floor carpeting of my 2019 F150 was getting wet periodically from rainwater leakage. I took the vehicle to Tamiami Ford, where I purchased it, for leak detection and repair on April 2, 2024. Af More

by jeraim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Marvelle, Sheila Zellers
Sep 17, 2024 -

Tamiami Ford Inc responded

We sincerely apologize for the inconvenience and frustration you've experienced with your 2019 F150. At Tamiami Ford, we strive for the highest standards of customer service and satisfaction, and we're sorry we fell short in this instance. Regarding your concern, we want to clarify our process. If there is an issue with a repair we've done, our customers should bring the vehicle back to us so we can address any mistakes at no additional cost. Our goal is always to ensure that the job is done correctly. Had you brought the truck back to us when it leaked again in August, we would have been more than willing to reassess the situation and make any necessary repairs. Additionally, if another dealer had identified the source of the leak and provided proof, we would have reimbursed you for that repair. We value our customers and strive to provide excellent service. We regret that your experience did not meet our standards. If you wish to discuss this further, please feel free to contact me directly using the information provided below. A.J. Zellers General Manager Tamiami Ford 239-643-3673 Ext 1303

September 06, 2024

We had the BEST experience with Austin Brake as our Service Advisor! He had fantastic customer service skills and kept us informed every step of the way! Thank you very much! More

by Valery Higgins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Brake, William Brake
Sep 09, 2024 -

Tamiami Ford Inc responded

Valery, we're delighted to hear that Austin provided you with such excellent service at Tamiami Ford, Inc.! Thanks for sharing your experience!

August 03, 2024

The whole service department outstanding job very happy The service the prices, and definitely the staff More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt,Leo ,Jody and Cynthia
Aug 05, 2024 -

Tamiami Ford Inc responded

Mike, we're delighted to hear you had a great experience with our service department at Tamiami Ford, Inc.! Thanks for the positive feedback!

April 06, 2024

Brought the car in the night before. Wanted oil change and 2 recall items. Called at noon for status. No real answer. Callled at 5pm. Car was not finished. Unprofessional attitude. More

by Mr. Nice. Guy.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Apr 08, 2024 -

Tamiami Ford Inc responded

I'm sorry to read about your experience. We aim for efficient and professional service, so it's disappointing to see we didn't meet those expectations during your visit. I'd like the opportunity to discuss this further with you and address any concerns directly. We won't be able to locate your contact information without a full name, so please feel free reach out at a time that suits you best. Thank you, AJ Zellers - Administrator - (239) 643-3673

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