Tamiami Ford Inc.
Naples, FL
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working with Jeff Bergt and Ruben made the process of buying a car, quick easy and most of all informative thank you Jeff and Ruben for all your help and your valued information buying a car, quick easy and most of all informative thank you Jeff and Ruben for all your help and your valued information More
Nicolas was great and really was inthusiastic about showing us a car that we would like. The whole experience was great and made for an extremely smooth experience. showing us a car that we would like. The whole experience was great and made for an extremely smooth experience. More
Exceptional service as always. The Service Advisor was very helpful and kept me informed of progress and issues. Definitely a great dealership for my needs. The Service Advisor was very helpful and kept me informed of progress and issues. Definitely a great dealership for my needs. More
You want me to pay for a repair that you did not submit to the insurance company when I came for the vehicle last Friday you told me that you would get the door switch and that I could come back and it wou to the insurance company when I came for the vehicle last Friday you told me that you would get the door switch and that I could come back and it would only take 5 minutes I have filed a complaint with Ford Motor Company very poor business on your part More
I usually handle most of my vehicle maintenance myself, but due to having Ford points, I decided to take my new Ford Maverick to Tamiami Ford for my first year of oil changes. Unfortunately, my experience but due to having Ford points, I decided to take my new Ford Maverick to Tamiami Ford for my first year of oil changes. Unfortunately, my experience there was far from satisfactory, and I feel compelled to share my feedback in order to help others avoid using their services. First and foremost, the oil changes were an absolute ordeal. Despite having an appointment, I was forced to endure wait times exceeding two hours. On one occasion, I found myself waiting for a staggering three hours. The so-called "quick lane" at Tamiami Ford is anything but quick. This inefficiency was frustrating, to say the least. To make matters worse, during each oil change, I noticed that my fluids were not properly checked. I even left one appointment with an empty washer fluid reservoir, which is a basic oversight that should never happen. It's disheartening to see such a lack of attention to detail and negligence in their service. Furthermore, the service personnel repeatedly tried to upsell me on unnecessary services. Keep in mind, my truck was less than a year old, so there was absolutely no need for additional maintenance or costly add-ons. It felt like they were more interested in padding their own profits rather than providing genuine, customer-oriented service. One particular example of this was their attempt to sell me an overpriced additive for my fuel or gas, which they claimed would benefit my vehicle. In reality, this is something I could easily do myself at a fraction of the cost. Paying an extra $200 for such a service is simply unreasonable and unjustifiable. In regards to the tire incident, I was informed by the dealer that I needed to purchase a new $200 tire. They argued that the puncture was in an unrepairable area on the shoulder of the tire. Annoyed by the excessive waiting time, I reluctantly agreed to the purchase. However, after seeking advice from a friend who is a tire expert, I discovered that I had been taken advantage of. The puncture was actually in a repairable area, and a simple patch would have sufficed. It was a clear case of deception and an unnecessary expense on my part. Given my overall experience at Tamiami Ford, I have made the decision to no longer utilize their services. I strongly urge others to seek alternative dealerships, even if it means traveling a bit farther. It's essential to prioritize reliable and customer-oriented establishments that respect your time, offer fair prices, and provide honest assessments of your vehicle's needs. More
Our Salesman Jon Paul Jackson was excellent. He went above and beyond to make sure we were completely happy with our truck. He took the time to make sure we were comfortable and new how to work He went above and beyond to make sure we were completely happy with our truck. He took the time to make sure we were comfortable and new how to work everything in the truck More