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Tamiami Ford Inc.

Naples, FL

4.2
228 Reviews

1471 Airport Rd. N

Naples, FL

34104

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Showing 228 reviews

May 15, 2024

They made the process of trading our older Mustang and buying a new vehicle a simple process. Have never been in & out of a dealership so quickly & completely satisfied. More

by Poodles1107
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim McGroarty
May 16, 2024 -

Tamiami Ford Inc. responded

We're delighted to know that your trade-in and purchase experience at Tamiami Ford, Inc. was quick and satisfying! We strive for efficiency while ensuring our customers' satisfaction. Thanks for the review!

April 06, 2024

Brought the car in the night before. Wanted oil change and 2 recall items. Called at noon for status. No real answer. Callled at 5pm. Car was not finished. Unprofessional attitude. More

by Mr. Nice. Guy.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Apr 08, 2024 -

Tamiami Ford Inc. responded

I'm sorry to read about your experience. We aim for efficient and professional service, so it's disappointing to see we didn't meet those expectations during your visit. I'd like the opportunity to discuss this further with you and address any concerns directly. We won't be able to locate your contact information without a full name, so please feel free reach out at a time that suits you best. Thank you, AJ Zellers - Administrator - (239) 643-3673

April 05, 2024

Worked with both Jeremy Dollen and Emilee Cottrill in fixing a couple of problems with our 2015 Mustang. We were very impressed with both these representatives of Tamiami Ford who dealt with our problem More

by jackspad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Dollen and Emilee Cottrill
Apr 05, 2024 -

Tamiami Ford Inc. responded

We're so glad to know that Jeremy and Emilee were able to assist you efficiently with your Ford Mustang at Tamiami Ford, Inc. We always aim for a smooth experience and keeping our customers updated is part of it! Thanks for being long-standing customers - we appreciate the recommendation!

March 21, 2024

Bought a F150 Lariat last Friday. Truck is great. Salesman Iran Perez was awesome. He went above and beyond to get us the best deal and the best truck. Highly recommend. More

by Laurie H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Iran Perez
Mar 21, 2024 -

Tamiami Ford Inc. responded

Laurie, we're so glad to know that Iran was able to assist you in finding the perfect Ford F-150 Lariat at Tamiami Ford. Thanks for recommending us and enjoy your new truck!

March 19, 2024

Gouged on service pricing from inflated labor cost to charging a 3% handling fee on credit card transactions well north of $1000. More

by planet.08iodides
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave
Mar 20, 2024 -

Tamiami Ford Inc. responded

First and foremost, I want to express my heartfelt apologies that your experience with our pricing left you feeling unsatisfied. We always aim for our customers to feel valued and receive excellent service, and I regret that we missed the mark for you on this occasion. I appreciate you voicing your concerns regarding our service pricing and the additional credit card handling fee. Please know that we regularly review our pricing structure to ensure that it is in line with industry standards and provides value for the quality of service we offer. We are committed to maintaining transparency with our customers about the costs associated with our services. Regarding the credit card fee, please understand that as a family-owned business, the fees imposed by credit card companies significantly affect our operations. The 3% handling fee is an effort to mitigate these high costs. With that said, we do realize this can be a burden, and therefore, we always encourage our customers to consider alternative payment methods such as checks, debit cards, or cash to avoid this fee. We hope this option can offer some relief in the future. We truly value your feedback as it helps us improve and serve our customers better. If you're open to discussing this further, I would be glad to have a conversation with you to find a resolution that leaves you feeling heard and respected. Please feel free to reach out to us directly at your earliest convenience. Thank you for your business, and once again, I am sorry for any inconvenience we may have caused you. We look forward to the opportunity to restore your faith in our services. Warm regards, A.J. Zellers General Manager Tamiami Ford

March 18, 2024

Details, pictures. Service after the sale including Car Fax. Thank You. Never waiting. Always informed. More

by GulfCoastIsland
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert
Mar 18, 2024 -

Tamiami Ford Inc. responded

We're glad to know you found our service at Tamiami Ford, Inc. informative and efficient! We strive for excellent customer communication and it's great to see that reflected in your experience. Safe travels ahead with your new car!

March 05, 2024

Great service team at Tamiami Ford Fleet services - very polite and helpful and right on schedule as promised. Kudos to the Collision team as well who integrated a minor repair into the service schedule. More

by photoka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Houser, Jeff Novak, Taylor
Mar 05, 2024 -

Tamiami Ford Inc. responded

We're glad to know our service and collision teams at Tamiami Ford Fleet services met your expectations! Thanks for the kudos, we appreciate it. We'll continue striving to provide great service right on schedule.

March 05, 2024

I made an appointment to have my a/c serviced I waited 2 weeks for it Arrived at my appointment and they greeted me very well I was then told they could not work on my car because it was over 10 years More

by 5664merc
Recommend Dealer
No
Employees Worked With
Rather not say
Mar 05, 2024 -

Tamiami Ford Inc. responded

5664merc, I apologize for any misunderstanding regarding the communication. I am not aware of any policy that prohibits us from working on Ford vehicles after they reach a certain age. We have skilled professionals capable of servicing a 2004 Ford Thunderbird (We also own a 2004 Thunderbird). I can personally coordinate the appointment for your air conditioning service promptly. This will also serve as a valuable training opportunity for our team. Please contact me via phone or email to provide your information so I can make the necessary arrangements for you. I regret any inconvenience caused. AJ Zellers - Administrator Phone: (239) 643-3673 Ext 1303 azellers@gotamiami.com

February 28, 2024

Collision center is the worst customer service. Make three different appointments to have my expedition repaired every time I took it over they said can you come back in two weeks....No not again . More

by pswilley1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcos
Mar 04, 2024 -

Tamiami Ford Inc. responded

I'm sorry to read about your experience with our collision center. It's important for us to respect the time of all our customers, and it seems we've missed that mark in this case. I'd like to personally assist you in resolving this issue, so please reach out at your earliest convenience. Thank you, AJ Zellers - Administrator - (239) 643-3673

February 27, 2024

I bought a certified used vehicle from this organization in November 2022. I have less than 4000 miles driven since the purchase. Very much liked the automobile and the salesperson, but it ends there. I More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager
Feb 29, 2024 -

Tamiami Ford Inc. responded

John, I'm truly sorry to hear about your series of frustrations. We value our customers' time and satisfaction above all else so it's dismaying you have been left feeling otherwise. Your feedback is important as it helps us improve our service overall, so thank you for sharing this with us. Please reach out directly if there are any other details you'd like to discuss - I would like to see what I can do to help clear up all remaining concerns. Thank you, AJ Zellers - Administrator - (239) 643-3673

Feb 29, 2024 -

John responded

I appreciate your reaching out to my posting, Mr. Zellers, I am surprised that you name does not appear as staff on the Tamiami Ford website. The number you left to respond to is the same number I called and was connected with a women with little skill in the English language. Eventually I was transferred to voicemail, left a detail message and was never contacted. I have tried to have 3 separate services on my 2018 Ford Explorer since November. Rob Olienick was my sales person (November 2022) and upon purchase was promised a complimentary first service when I returned from my summer home. There was no record of this complimentary service and no Rob Olienick when I made an appointment for the service. I was told that the service would be 2 hours and completely on my dime. It took over 4 hours with an additional charge for using a credit card. Several months later the keyless code panel on the driver side door fell completely off banging against the body of the vehicle. I made an appointment with Tamiami for 10am Friday , February 16th. Leo Maldonado told me with no expression that the vehicle would not ever be looked at for over 2 hours and I would have to leave the car. He offered complimentary Uber service with 10 miles. I leave on Bonita Beach Road, more than 20 miles.. No complimentary service. I made another appointment for Monday, February 26 at 10am, but called on Friday, February 23 to confirm. Here I was greet by the non-English receptionist as I earlier explained. She transferred to voicemail, I left a detailed message, yet never received any response back. I showed up for my 10am appointment, but first stepped in to speak with a supervisor/manager. A service representative greeted me in about 10 minutes with a note showing me the key panel would be $343.10/labor and $450.20/parts….$793.30 plus tax to me not counting the 3% surcharge if I used a credit card. OH, the part was not in stock, and nobody had the common courtesy of contacting me. This was now 3 trips to Tamiami Ford with no service rendered. The service person did not even want to discuss the other two issues on my repair list. A handle had become detached for the dashboard vent. Merely needed to be glued back. Service agent told my the entire dashboard vent would need to be replaced. The driver side windshield washer does not work and his response was did you put fluid in it. When I responded, yes, windshield wiper fluid, his response was why don’t you just blow the line out yourself. Apparently, this is everyday service at Tamiami Ford where the owners claim on tv it’s all about the name!! That doesn’t say much in my book from my 3 lackluster experiences. AJ, if you want to do something for me, replace the defective poorly manufactured remote key panel on the drivers door as and extended warranty issue and I will happily say good-bye to you for ever. To this point I have absolutely nothing good to say about Tamiami Ford and lack of competent, cooperative, skilled, or courteous staff. Service is your business!!! You need lessons!!!!! John Favour 3901 Kens Way #3504 Bonita Springs, FL 34134 (207) 812-8787 favour@sbcglobal.net