Tamiami Ford Inc.

I had a problem with a clip that broke on my 2012 Ford Mustang. The service rep stated Ford declined to fix it. I stated since it is under warranty; this should be fixed without me paying out of pocket Mustang. The service rep stated Ford declined to fix it. I stated since it is under warranty; this should be fixed without me paying out of pocket expenses. That is what happened, I had to pay for this out of pocket. I spoke to the Service Manager, his boss, and I sent an email to you stating the problem; and nothing got resolved to my satisfaction. Then I called Ford Customer Service for help, and the same result, no reimbursement for what I spent to have the clips/covers replaced. I then sent a letter to Ford Corporate Board of Directors; and opened a case with the Better Business Bureau; sent BBB all of the documentation. The end result is Ford agreed to reimburse me for the money I had to shell out that should have been warrantied. Ford prides itself on customer satisfaction, and I didn't experience that after what I went through. If and I say if I encounter another problem in the future, I am going right to Corporate to have my problem resolved. More

Was very impressed with their sales staff. Very helpful and the overall customer service. My husband and I actually purchased 2 vehicles from Tamiami Ford. We look forward to purchasing more in the future and the overall customer service. My husband and I actually purchased 2 vehicles from Tamiami Ford. We look forward to purchasing more in the future with our growing business. More

The sale went smoothly, the sales person was friendly and knowledgeable. All followup service work went well. All in all, it was a good experience. knowledgeable. All followup service work went well. All in all, it was a good experience. More

I have purchased 18 new Fords over my life time (New England Area) from various dealers and 4 since moving to Naples.I find the service & staff at Tamiami Ford to be nice & hlepful. I have purchased a England Area) from various dealers and 4 since moving to Naples.I find the service & staff at Tamiami Ford to be nice & hlepful. I have purchased a new Mustang from the dealership at a fair price, put the last 3 purchases I was unable to make a trade without playing the sales manager game and low ball on the trade. Unfortunately I had to purchase them at another Ford Store, however I return for all my service to this dealership as I am comfortable with them and the work is excellent. My next purchase will be a Ford again approximately in 2 years and I hope for a better experience on purchasing this time. I like that it is still a family owned dealership and not part of a group of dealerships with unknown principals. Keep up the good work! More

My experience with Tamiami Ford, Naples, Florida, began in Spring, 1991. I have purchased 2 Explorers and 3 Ranger trucks. The owner, the staff, the technicians are all superb people, knowledgeable. The in Spring, 1991. I have purchased 2 Explorers and 3 Ranger trucks. The owner, the staff, the technicians are all superb people, knowledgeable. The facility is immaculate, above the norm. The various costs involved have always been honest and competitive. As long as I am a driver, I will go to Tamiami Ford with pleasure. More

I'M ALWAYS SATISFIED. LOVE YOUR QUICK LUBE. EVERYONE IS FRIENDLY. I ESPECIALLY LIKE YOUR SHUTTLE SERVICE. THIS IS A REAL PLUS FOR SALES AS WELL AS SERVICE. FRIENDLY. I ESPECIALLY LIKE YOUR SHUTTLE SERVICE. THIS IS A REAL PLUS FOR SALES AS WELL AS SERVICE. More

Have purchased several used. Also have had RVS I own serviced. They have always been helful, professional, and fair to deal with. I am from NY and have a Naples house. Wish my Ford dealer in NY was serviced. They have always been helful, professional, and fair to deal with. I am from NY and have a Naples house. Wish my Ford dealer in NY was as good. More

I was treated professionally by a friendly face when I brought my car in for service. My car was getting serviced for about 90 minutes. I was told that all work was covered under warranty after it was e brought my car in for service. My car was getting serviced for about 90 minutes. I was told that all work was covered under warranty after it was explained and shown to me what had been completed. I left the dealership 100% satisfied with the service and plan on returning in the future for all my Ford service needs. More

This is a NO PRESSURE dealership. This is the way others should operate. There is some in our area who could take a lesson from this dealership. should operate. There is some in our area who could take a lesson from this dealership. More

I gave this rating because they were fast and did the oil chabge in a timely manner w respect and quality, plus the prices were fair chabge in a timely manner w respect and quality, plus the prices were fair More