Tamiami Ford Inc

Horrible Service Department Put my car in for a transmission problem.....they took three weeks to get around to it. When I got my car back found they punched a hole in my A\C con Put my car in for a transmission problem.....they took three weeks to get around to it. When I got my car back found they punched a hole in my A\C condenser. Service manager gave my wife attitude and said it was not their fault. To be continued!!! More

End of Transmission Called to get my 2015 Ford Fusion Hybrid looked at. Cruise control constantly disengages and RPM's are all over the place during acceleration. Was t Called to get my 2015 Ford Fusion Hybrid looked at. Cruise control constantly disengages and RPM's are all over the place during acceleration. Was told first available appointment was May 2nd. It's April 12th! What am I supposed to do for transportation for 3 weeks? The car is 6 months old, has 25,000 miles on it, and is still under warranty. I'd prefer to keep my business and my money local, but service like this makes it extremely difficult. I will drive to Miami where I got excellent device from Autonation Ford, before I ever try and use this place again. More

Service and owners attitude I had approx. $4000 worth of work done on my truck at Tamiami Ford and got it back not only not repaired properly but filthy dirty outside and grease I had approx. $4000 worth of work done on my truck at Tamiami Ford and got it back not only not repaired properly but filthy dirty outside and grease on my leather upholstery ! Cost me another $1000+ to get the things fixed they screwed up ? and the interior was greasier than the first time !!! I sent a detailed letter to the owners of Tamiami Ford and never even got a reply or a sorry for your bad experience, NOTHING ! I've been in business for myself for 30+ years and would never treat my customers that way , Just had service work done at Coconut Point Ford, a $550 service charge,but my car was washed and cleaned inside as well and the repairs were done properly! That is customer service ! THANK YOU Coconut Point Ford for caring about your customers. Bruce French More

Great Pre-Owned 2 car experience I started out by going to a competitor which was a horrible experience after trying to work with them for three hours I decided to leave and give one I started out by going to a competitor which was a horrible experience after trying to work with them for three hours I decided to leave and give one last effort at Tamiami Ford which is where I should have started to begin with!!! Bryan Delashmet met me at the front of the lot and I told him exactly what I was looking for. I had already done all the research and knew what I wanted so he made the process extremely easy. I hopped into a Ford Flex and was in love so my wife and said why stop there she needed something as well so Bryan said I have a really low mileage Fusion for a great price so we test drove that. Needless to say we walked off the lost with two great cars and it was worth the whole experience. If I were to say I had one trouble it was with the Finance Manager Teddy Delinois he knew exactly our price range and tried one last time to increase our payment which I thought was a little shady especially when he had the paperwork in his cabinet already filled out with the price we originally requested. Other then that the experience was quick and awesome I would recommend Bryan Delashmet to anyone looking to purchase a vehicle he is very personable and did a great job listening to our needs and helping us find exactly what we were looking for!! More

Great Pre-Owned Buying Experience I was looking for a pre-owned Ford Escape. I wanted an SUV with low mileage and in excellent condition. It was also very important to me that I have I was looking for a pre-owned Ford Escape. I wanted an SUV with low mileage and in excellent condition. It was also very important to me that I have a strong, local dealership with an excellent REPUTATION, rather than a great showroom. I am not wealthy, and, therefore, must make solid decisions that I can live with for a long time. I looked at several Ford dealerships in the area, asked around about their reputation, was not pleased with what I heard from my mechanic, as well as another past customer of a different dealership about his experience on a BRAND NEW VEHICLE, and so I decided to check out Tamiami Ford in Naples, FL, instead of one of the others that was a little closer to me. The website for viewing pre-owned vehicles was very easy to navigate through (I am 51 yrs. old and not as good on a computer as some of the younger people are). I could see many pictures of your inventory, as well as a video tour of it. I picked up the phone, dialed your LOCAL NUMBER, and the phone was answered by one of your Sales staff. Brian was very low pressure, answered my basic questions, and I told him I would come down the next morning to take a look at the 2 vehicles I was interested in. I asked him if he could have the CARFAX report printed for each one when I got there, b/c I didn't want to spend all day at a car dealership. When I got there the next morning, he was laid back and friendly, which I really liked because I am old enough to not be SOLD to, I know what I am looking for, and can make the decision all on my own when I am comfortable with doing so- i.e. I don't like high pressure sales. He had the CARFAX reports printed out for me. I told him, "I need to take the vehicle to my mechanic, who's in Estero (about 50 mile round trip from the dealership), and he said, "no problem, I just have to ride along with you". I asked him to have my trade in looked over by the service dept. while we drove to my mechanic, and off we went. My long time mechanic checked out the vehicle and gave me a great report on it. When we got back to the dealership, Brian got my ins. co. on the phone, had the insurance switched over, went over the paperwork, etc. I asked him if I could go across the street and get some lunch while he got the vehicle all ready to go and that's what I did. Within 45 minutes of that time I was driving off in my beautiful, like "brand new" 2012 Ford Escape! She is loaded! Power everything - leather, sunroof, satellite radio, you name it - she does everything but take me back to the barn like a horse would! I am very pleased with my buying experience, and you MAY use my letter, with or without my name, if you want to. I believe a product is only as good as the company that stands behind it, and I feel like a car dealership who has been under the same ownership since the late 70's really says a lot about who your dealing with. Thanks again, Charmayne L. Bonita Springs, FL More

Great Experience Everything started with a phone call as i live in Ft Lauderdale, since that first phone call the salesman Bryan Delashmet went the extra mile to make Everything started with a phone call as i live in Ft Lauderdale, since that first phone call the salesman Bryan Delashmet went the extra mile to make the deal as smooth as possible, he is a true professional who cares for the customer . i got a great deal and drove back home with the SUV i was looking for, if you need a new or used vehicle don't hesitate to call or visit Tamiami Ford. Sincerely, Manny and Vivian Marin More

Screwed us Wrote a check for a down payment on a car - after realizing we wrote a check from the wrong checking account, my wife and I asked them to tear up the Wrote a check for a down payment on a car - after realizing we wrote a check from the wrong checking account, my wife and I asked them to tear up the check and gave them our debit card information over the phone so they could draw from a different account - they agreed. "No problem" they said. They then turned around and drew from BOTH accounts, cleaning out BOTH of our checking accounts in addition to overdraft fees accrued. Completely unprofessional. They screwed us and now we're left to clean up the mess. Do yourself a favor and take your business elsewhere. They lied. More

Pleasant experence My salesman was Doug Belanger he was very helpful and I ended up with the SUV I needed. He did go the extra mile . He gets extra credit dealing w My salesman was Doug Belanger he was very helpful and I ended up with the SUV I needed. He did go the extra mile . He gets extra credit dealing w/me. Jason Mc Gill was also super nice. Everyone I met, were very professional.. Thank you ,Deborah More

Wonderful to work with I was recently asked to purchase a replacement vehicle on behalf of my company. Being from Louisiana, I was concerned about having to purchase the ve I was recently asked to purchase a replacement vehicle on behalf of my company. Being from Louisiana, I was concerned about having to purchase the vehcile from a Florida dealership, which is the location of our employee. One of my coworkers from the Naples area referred me to Tamiami Ford. David Kohls made the process a most enjoyable experience. We were interested in a 2014 Edge SEL. David did not have one wtih navigation. He almost immediately located one for me, and as they say, the rest is history. He provided impeccable customer service. I would highly recommend Tamiami Ford and David Kohls to anyone in the market for a Ford. It was a pleasure working with David. Thanks David! More

My parents have bought 2 cars from Tamiami Ford in the last 2 years. Jimmy Mack is one of THE MOST professional sales persons I have ever dealt with. He made the whole experience for them fantastic. I last 2 years. Jimmy Mack is one of THE MOST professional sales persons I have ever dealt with. He made the whole experience for them fantastic. I would HIGHLY recommend buying a car from Jimmy Mack. Keep up the good work. More