Tamiami Ford Inc | Page 17

We bought a 6 year old Ford Explorer. After 2 months we noticed the rear AC didn’t work. They fixed it at NC. Great service! noticed the rear AC didn’t work. They fixed it at NC. Great service! More

Purchased 2015 Ford Explorer from Chuck Singleton. He promised to order a missing cup holder and filled through. He was very honest and personable. promised to order a missing cup holder and filled through. He was very honest and personable. More

This has been the worst experience I have had, bought a car from here, a few months later the car was leaking inside from the room, but thats not all, i took the car to service and they tell me that is not car from here, a few months later the car was leaking inside from the room, but thats not all, i took the car to service and they tell me that is not covered by warranty, i just need my car fixed so i tell them thats fine just get it done, 2 WEEKS later in still here without any update at all of how long my car has been on the shop but thats not all, the Service Consultant i had assigned to me, i have called about 6 to 7 times to TALK i just want an UPDATE I'm not asking for my car to be fixed tomorrow I'm asking to know what is going on and every time, i swear every time i call his extension it goes to voicemail, i have left voicemails throughout the whole week and you think he would call you back right? well you would be WRONG, not 1 call, so i have been 2 weeks using a rental that I'm paying out of pocket and no update at all, when i call i get the someone in the front desk that all he does is just transfer me to this Jeff and my calls goes ignored, i cannot believe that i might have to go to onsite to just get an UPDATE i cannot believe what customer service would make you do that, so if there's anything you need to do at this service dept. in this dealership, i will tell you, please make sure you did your research, because they will keep your car for weeks and not even have the curtesy of giving you a call or an update, very disappointed, specially after they sold me that USELESS warranty that i paid extra to have for nothing. Really would reconsider buying or servicing at this location. UPDATE: I went on site after i got tired of waiting and would you not believe what they told me there, apparently they had NOT touched the car for the past 15 Days, unbelievable!! Never have i gotten a text or anything, i even wanted to do the oil change as i PAID FOR IT WHEN THEY SOLD ME THE CAR (NOT RECOMMENDED) and they still wanted to charge me 60$, to make the story short, they said the car was not leaking and they had forgotten to call me to let me know, i was furious but i let it go trough, they told me come back in 1HR to pick up the car, i did and when i picked up the car, all the trim were on the floor, the car was almost in pieces inside, i will be uploading pictures because this is honestly see to believe, and the car, FULL OF WATER ON THE BACK! and suddenly they changed their story saying i had to take it to a BODY SHOP, ARE YOU KIDDING ME!!! i have no words to describe how disgusted i am at such as a company that "prides on their customer service" is as amateurish and unprofessional as that, i have swore to not step on this dealership on my life, please beware, these crooks will rattle you into buying a car with the warranty and all that crap so they can back stab you later. Don't make the same mistakes i made while buying here. More

We used KBB Instant Cash offer for my senior mothers car. Set up the appointment and met with Tim. Tim had the car looked at and offered Mom $800 less than the KBB offer. We were running out of time to se Set up the appointment and met with Tim. Tim had the car looked at and offered Mom $800 less than the KBB offer. We were running out of time to sell the car so Mom decided to take the low offer and they would not negotiate. They had Mom sign black forms and said they would be filled out later. I insisted ALL documents be completed before we left and photo copies be provided. Tim said that wasnt how Tamiami usually handles purchases. I said that's fine but for this one, this is how it will be handled. Our saving grace was Mom was issued a prior paper title so we had to go to the Collier County Tax office to reissue a title. We did and went home with ALL the original documents in hand to shred them ourselves. (again, Tim seemed surprised by my request for the documents) I contacted CarMax, got their appraisal and sold the car to them for what KBB said it was worth originally. CarMax treated my mom with respect and were honorable. I would never do business with Tamiami Ford...especially if just selling your senior parents car. More

We had a low tire pressure reading. They put air in it. We drove around for about 20 minutes and the reading came on again. We went back. They took the tire off and said nothing was wrong with tire. We We drove around for about 20 minutes and the reading came on again. We went back. They took the tire off and said nothing was wrong with tire. We were going across Alligator Alley and staying the night. Woke up the next morning with a flat. Took it to the plantation dealership. They found the puncture and also found that the Tamiami dealership had only put on 2 of the 6 lug nuts and one of them was loose. We were soooo lucky not to have the tire come off. We could have been killed had the tire come off. More

The service department is almost impossible to get thru to and to check on your vehicle. On other occasions had to bring vehicle back for same problem three times. Had hood damage also to and to check on your vehicle. On other occasions had to bring vehicle back for same problem three times. Had hood damage also More

Sales people do not know their inventory. Not very friendly and would not make an effort to find my need. quote from the sale person "Internet is not reliable for what cars we have" When asked what do friendly and would not make an effort to find my need. quote from the sale person "Internet is not reliable for what cars we have" When asked what do you have, the answer for me to go online and see ?????????? More

Jim Hagerman and Susan Gessler were great to working with. Low pressure and they made my numbers work for them. They also worked to match the rate I got from Navy Federal Credit Union. with. Low pressure and they made my numbers work for them. They also worked to match the rate I got from Navy Federal Credit Union. More

They gave me multiple appointments for a recall (I discovered by my self) they made me pay a rental car and they didn’t make anything on my car. This is ridicolo, the worst of the worst. Obviously I h discovered by my self) they made me pay a rental car and they didn’t make anything on my car. This is ridicolo, the worst of the worst. Obviously I had to call and text them multiple times to discover the truth More

The worst dealership I have ever encountered. They are willing to hide and sell junk used cars. Shame on me for letting these “used car salesman”. Don’t believe management either. Just as bad. Stay away willing to hide and sell junk used cars. Shame on me for letting these “used car salesman”. Don’t believe management either. Just as bad. Stay away More