Tamiami Ford Inc.
Naples, FL
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I have had the worst experience at this dealership. It has been a disaster since I took my Ford to change the battery. It all started there. They returned my car to me damaged. It started to flood and It has been a disaster since I took my Ford to change the battery. It all started there. They returned my car to me damaged. It started to flood and when I went to complain, they simply told me that they had not caused this and that it had nothing to do with it. After filing a complaint and proving that they were at fault, they assumed they would fix it and my car lasted more than 20 days in the shop. They never called me to tell me that the problem had already been solved. I had to go pick up my car. After going to get it, I found the front window of my car broken and they told me that it was not them that it was already like that, when I had proof that it was not like that. It has been more than 15 days and they still have not fixed my car. They are a disaster. I definitely do not recommend anyone to come to this place. I am so angry 🤬😡 More
Ford was one of the easiest places to buy a car through. They walked me through everything. Answered all my questions and even took time to make sure I was comfortable with my purchase. I never felt hassl They walked me through everything. Answered all my questions and even took time to make sure I was comfortable with my purchase. I never felt hassled. Such a pleasure this place was. Thank you again. You have no idea how happy I am with my new car! More
Shawn Ernst Pre-Owned Sales Consultant •polite •informative •go getter Shawn sold me an suv today. He handled everything perfectly from start to finish. I would recommend h Consultant •polite •informative •go getter Shawn sold me an suv today. He handled everything perfectly from start to finish. I would recommend him to any buyer going to this dealership. Tamiami Ford continues to have my trust and business. More
Jon Paul was great. Car was clean and ready for pickup. Paperwork was quick and easy. Would recommend Tamiami ford to everyone. Car was clean and ready for pickup. Paperwork was quick and easy. Would recommend Tamiami ford to everyone. More
Thank for another great experience at your dealership. I traded in my 2016 Ford Expedition which was higher than I looked up on line. I purchased an Explorer ST which handles as well as my bigger Expediti I traded in my 2016 Ford Expedition which was higher than I looked up on line. I purchased an Explorer ST which handles as well as my bigger Expedition did. My salesman was Alex Cabada and I also dealt with Mike Rothermal. After telling Alex I wanted the vehicle he had The vehicle and paper work ready the next day. Everything went super smooth. Thank you for James who got me a better rate on what I financed and thank you For Jennifer the receptionist that made me feel EXTRA important. More
The interior floor carpeting of my 2019 F150 was getting wet periodically from rainwater leakage. I took the vehicle to Tamiami Ford, where I purchased it, for leak detection and repair on April 2, 2024. Af wet periodically from rainwater leakage. I took the vehicle to Tamiami Ford, where I purchased it, for leak detection and repair on April 2, 2024. After a few days they called and said the sunroof was leaking and the solution required a full replacement. They told me my cost was $2,221.65 plus tax. I authorized the replacement. They did the work. I picked up the truck and paid them $2,354.95 on April 11, 2024. On August 4th, 2024, the truck flooded again from rainfall in the exact same spot. I have video documentation. I found the location of the leak and fixed it myself. I called the service manager, stated that they did not repair my vehicle, a mistake was made by not finding the actual leak source, sent him the video evidence and asked that upon their review we could discuss reparations. Their response was that they fixed the vehicle properly and that they were done discussing the issue. Subsequent discussions with the dealership VP have yielded no redress to date. Very disappointed with Tamiami Ford’s refusal to admit their mistake and in fairness and good practice refund the cost of the unnecessary work. More
We had the BEST experience with Austin Brake as our Service Advisor! He had fantastic customer service skills and kept us informed every step of the way! Thank you very much! Service Advisor! He had fantastic customer service skills and kept us informed every step of the way! Thank you very much! More
Another great experience at Tamiami Ford, Bob Bissonette is the best sales man and so accommodating, we are so happy and excited about our awesome truck! is the best sales man and so accommodating, we are so happy and excited about our awesome truck! More
I purchased a car from Tamiami Ford from another state. I was told they do this often. When I received the car and paperwork I provided my insurance agent that paperwork so they could get me a registrati I was told they do this often. When I received the car and paperwork I provided my insurance agent that paperwork so they could get me a registration. The RMV informed us the paperwork was incorrect and needed to be done again. I tried to alert the dealership of the problem and that was a real challenge. Finally they completed and sent us a new set of paperwork. That new set went to the RMV. The RMV informed us the second set of paperwork was also wrong. My insurance agent tried several times to call appropriate people at the dealership but could not get a return call. I called and left a VM for the GSM, no return call. I call the finance manager and left 3 VM's, no return call. When I finally did reach him because I asked the woman who answered the phone to see if she could find him he immediately told me he does not answer VM's because he is to busy. The third set of paperwork was the charm. I would never recommend this dealership nor would I do business with them again. More