Tameron Subaru

Great Car Buying Experience I purchased a my first Subaru (Outback) in January 2017 and have been very happy with my car. I have been in for one oil change, and since I live out I purchased a my first Subaru (Outback) in January 2017 and have been very happy with my car. I have been in for one oil change, and since I live out of town Angie in the service department made it very easy for me to come over and get some errands done while I waited on my vehicle. I bought my car from Richard and he followed up very thoroughly asking if I had anymore questions about my vehicle, ensuring that I got everything I needed. So far I have had a great experience, and realize that I should have bought a Subaru in the first place! More

Great service and help finding a car We we interested in looking at Subaru Foresters and Outbacks. At the time of our visit, the inventory was a little limited. Joey spent half a day wi We we interested in looking at Subaru Foresters and Outbacks. At the time of our visit, the inventory was a little limited. Joey spent half a day with us looking in ordered inventory and searching other dealers to find the car we wanted. They did a great job, financing was quick and easy and the sit down and introduction to our cars feature with the representative was very unexpected. They synced all of our phones to the vehicle and really helped us understand these features. This is our first vehicle purchase in nearly a decade and I do not remember this great of an experience. Great job Job Imports More

Service Manager Lied About Repairs My brand new 2015 WRX (purchased at Koby) started to make really bad rattling noises after 2 months of owning it. I thought it was a speaker cracklin My brand new 2015 WRX (purchased at Koby) started to make really bad rattling noises after 2 months of owning it. I thought it was a speaker crackling so I asked to have it replaced. Keith Skipper assured me the speaker was replaced. The same noise persisted and now a new noise was rattling in the door. I returned to Koby to have it fix. Keith told me everything had been fixed. Unfortunately for him, I spoke with the technician who worked on my vehicle. The technician told me the repairs weren't done and Keith had lied about the repairs. When I asked Keith about the repairs, he told me it should not matter which speaker in the car was replaced, I got a new a speaker out of the deal. But it was the wrong speaker! And Keith lied about what they did to fix the other rattling! Keith then gave me his business card to ensure I spelled his name right in the complaint and told me good luck in getting him fired. Horrible treatment and experience and very concerning for the others he has lied to about repairs. And my car still rattles. I wish I had went somewhere else. More

Don't waste your time at the dealership Daniel sold me a used car for an agreed price, then changed his mind. After much time he could not live with what he quoted . Shop else where. Daniel sold me a used car for an agreed price, then changed his mind. After much time he could not live with what he quoted . Shop else where. More

Fantastic Service and Friendly Staff My family and I recently purchased a new 2015 Mitsubishi Lancer at this dealership. The process was extremely easy thanks to the helpful staff. They w My family and I recently purchased a new 2015 Mitsubishi Lancer at this dealership. The process was extremely easy thanks to the helpful staff. They were very kind and patient as we worked out the details on the purchase, even staying a little after hours to make sure everything was in order (and for me to debate between two different car colors.) The dealership itself was very tidy and clean with an air of professionalism. Their website was also easy to navigate to locate specific information about the cars I was interested in, and when I made an inquiry about one of the cars, one of the staff members promptly responded to me in an email with more info. Overall, I'd say this was one of the best experiences my family and I have had with a car dealership. I'd certainly recommend it to anyone else looking for a quality Subaru or Mitsubishi vehicle. More

Overall a great experience Adrian was very helpful, personable and quick with getting me in the car I picked out for myself. I was a little disappointed that there was no owner Adrian was very helpful, personable and quick with getting me in the car I picked out for myself. I was a little disappointed that there was no owner's manual and that it wasn't offered as something the dealership would obtain for me since I expressed that I obviously really wanted one. The only thing offered was for me to go to a link and print out 60+ pages or to buy one from eBay for like $40. Although I can go online and print it, it's nice having the actual manual in your vehicle, especially since I bought a luxury vehicle with a lot of electronics. My other disappointment was that my car wasn't clean. I mentioned this during the test drive, and upon purchasing, Adrian had me sign a paper stating they owed me a detail. He said it would come in the mail with my paperwork. The paper was not included in the documents I got in the mail.. Although someone did a quick clean while I was signing my paperwork, the car needed a lot more attention to detail and less smudge/smear marks, so I deserved that free detail since I just dropped $25k with them. Other than those 2 things, the process of getting me into the car I wanted was very quick and not overwhelming at all. I would recommend Koby to others but would tell them to ensure their vehicle is flawless upon leaving or to get the free detail before driving off. More

Mr. Kolby stated we should have bought a better model. We bought a used Mercedes from Koby ; it required $500-$1000 monthly repairs. The service staff was helpful with each visit. When we spoke with Mr. We bought a used Mercedes from Koby ; it required $500-$1000 monthly repairs. The service staff was helpful with each visit. When we spoke with Mr. Koby about the continual expense or repair, he stated,"You should have bought a better model." We were shocked at his response and never went back. More

Sold my daughter a salvage title and claimed NOT to know! My daughter bought a car from Derrick at Koby. Everything was great and then we received a call from Derrick claiming he didn't know the car had a sal My daughter bought a car from Derrick at Koby. Everything was great and then we received a call from Derrick claiming he didn't know the car had a salvage title when he sold it to us. They agreed to let her get a different car or to reduce the price of the car. After talking with her she decided to keep the car she had and take a 500.00 reduction on the car. Koby sent the paperwork to Florida so we could register the car. After 4 attempts and Koby's repeatedly sending the paperwork to the WRONG place in Florida we finally decided to title the car in Alabama where she attends college. Alabama registered the car and you would think that would be the end of this story BUT..Derrick now avoids our calls. He has been supposed to get us a headrest for the vehicle that is missing and it's been 5 months but NO headrest and now he won't even return our calls. Also the difference of about 300.00 in the TTL fees have never been credited to my daughter's loan balance. BUYER BEWARE!! UPDATE...I have since talked to Derrick who claimed that the headrest was on backorder and that I would need to talk to David in Accounting. Apparently Derrick thinks I'm an idiot without Google! I left a message for David to call me and to my surprise he called me within 5 minutes! I wish I had known his name from the beginning!!!! I had searched Google and found the headrest and when I talked to David I expressed my EXTREME disappointment in Derrick! He apologized told me he would take care of the tax money and then told me he would check on the headrest. He had Scott call me back. I emailed the link to Scott for the headrest I had found and he ordered it, shipped it to my daughter and sent me the confirmation of the order! IF ONLY I HAD KNOWN TO ASK FOR DAVID AND SCOTT FROM THE BEGINNING!!!!! I'm updating my customer service rating and my friendliness rating from 1 star to 4 based on David and Scott's help! DO NOT DEAL WITH DERRICK!!!! More