Tameron Honda

Me and my wife have bought 3 cars from Tameron Honda and our experience was mixed. Our first car a 2010 Honda Civic LX was an excellent experience and I believe the sales person was Sean Casey. It's been our experience was mixed. Our first car a 2010 Honda Civic LX was an excellent experience and I believe the sales person was Sean Casey. It's been a while so I may not have the name completely correct. We got an excellent price and our trade in was given top value. Our second car was a 2012 Honda Civic EX and my wife went alone. She was actually getting her regular service for her civic and saw a new Civic that peeked her interest. She didn't get such a great price and probably should've pushed for a better price when they presented her with the final best price. I don't blame them completely for the final price. When all the paper work was done, they spring this Gap insurance on you and without my wife's notice, they slipped in a road hazard warranty for tires that added $995 to the already high price of this car. We later went back and the dealership removed this add on, although it did take some persistence on our part. About a year and a half later, we returned to inquire about a 2013 civic Si, just to see if we could afford this car. We weren't treated very well by that sales person and we complained on this site about that experience. This complaint got an immediate response from Michael Cox. Michael Cox contacted my wife and wanted to make it right with us. He acknowledged we didn't have to come back, but only requested we allow him to work with us. My wife talked with him and we were able to work out a reasonable deal. so that brings us to our third car, a 2013 Honda Fit Sport. My wife decided she wanted a smaller car and Michael Cox promised he would work with us and not pressure us into a price we didn't want to pay. These dealerships often approach a customer by asking what you want your monthly payment to be, so you don't know the final price and we personally hate this approach. We can do the math ourselves and don't need to approach it from that angle. We met with Michael Cox and he put us with his best salesman, Johnny Watwood. We agreed on a price, they were able to offer us .9% financing and even gave us $2000 above our trade in value to help us get out from under the old car. The price on the Fit was very fair and we were happy. In the end we were very happy and the only thing i do not like that still exist is the "surprise" gap insurance, that can add $15 to yr monthly payment or more. this shouldn't be sprung at signing, it should be part of the discussed monthly payment before hand. We are glad we could mend a bad experience and we encourage anyone who has had a bad experience to contact Michael Cox and reasonably discuss the issues, knowing he can't move mountains, but he is willing to assist beyond what you would expect from such a large dealership. More

First, this is a dealership that does not recognize that customers wish to do business in the manner of their choosing. Because of my work schedule, mine is primarily through email. Dealership is completely customers wish to do business in the manner of their choosing. Because of my work schedule, mine is primarily through email. Dealership is completely not responsive through this channel. You will get automated email responses and when you attempt to contact sales people directly, your inquiries are summarily ignored. Over the course of several days I attempted to get pricing from this dealership with no success. On my last attempt, I contacted a sales person directly and the next response I received came from the Sales Manager. The SM apologized and offered to assist me in anyway possible. I was thankful for his response and wrote him to let him know what I was looking for. That was 2 days ago. Clearly Tameron does not need your business and, if this is what you get on the sales end, I can only imagine what the service must look like. I'm not certain why I came back to Tameron. I've purchased 1 new and 1 used car from them in the past. The used car purchase was smooth, the new car purchase was your typical car purchase environment where the sales person spends most of his time going to his sales manager in an attempt to make you feel as if you're "winning". In that instance I left after being told they couldn't get to where I needed them on price. A few weeks later, at the end of the quarter approached, I got a call and suddenly they were able to. My last "in person" experience was when my wife and I visited about 2 months ago to simply TEST drive a vehicle. We were immediately cornered and quizzed on what color vehicle needed to be along with how we wanted it to be equipped. My response was if either of those affected how the car drove I needed to know. This pressure continued for about 15 minutes until such time as we just said thanks and left. Buyers should also be aware that this dealership customarily places over $2000 in add-ons to every car's sticker. Charging $299 for splashguards that cost $104 from Honda as an option. Naturally, Tameron will tell you they have to charge the labor to turn 2 screws into each of the car's 4 wheel wells. This works out to about $390 an hour considering it takes about 30 minutes for someone skilled in the use of a screwdriver. My advice? Shop elsewhere...anywhere. More

I chose Tameron Honda and this sales manager and representative because I have purchased 3 cars from them in the past and enjoy working with them. Kay is very knowledgeable about the product and Dwa representative because I have purchased 3 cars from them in the past and enjoy working with them. Kay is very knowledgeable about the product and Dwayne works hard to present a deal that will work for me while keeping the experience fun. For me there is no other choice for a sales team:-) More

We would like to share with each of you, our satisfaction with our latest purchase of a 2014 Honda Odyssey EXL. We were unsure if we wanted to purchase another mini van or an SUV, as our children are growin with our latest purchase of a 2014 Honda Odyssey EXL. We were unsure if we wanted to purchase another mini van or an SUV, as our children are growing older, so we called Rudy Arvizu. He has always been wonderful to help us with our 2008 Honda Odyssey Touring, in the service department. He told us to ask for Rob Nelson when we came in to look. Rob helped us about 17 years ago with our purchase of a Honda Accord. Simeon Williams greeted us as we parked and ultimately became our salesman after Rob came and talked with us about what we were looking for. Simeon was extremely thorough and hardworking. We asked many questions, and he was able to answer them all with confidence and honesty. He was diligent in showing us all the new features, so we could make an informed decision. After seeing all the wonderful new options on the 2014 Honda Odysseys and deciding the gas mileage would work better for our busy family in an Odyssey, we chose the EXL. Simeon didn’t stop with the sale. Our EXL was not at Tameron, it was still at Lincoln and was delayed by a day or two. He loaned us an EXL to drive until ours was ready, he made sure all of our chosen options were added when the van arrived, then spent even more time with us to make sure we understood every detail. He went above and beyond, and I feel confident I can call him if I have any additional questions. This was our 5th Honda purchase and 3rd Honda purchase from Tameron. Right before I traded our 2008 Odyssey, we were headed out of town for a school field trip and I needed help with the tire pressure on one of my tires. Rudy made sure we felt confident everything was good for the trip, and he is always so gracious and kind when we come in for service. He is one of the main reasons we returned to Tameron for our new van. Then, Simeon sealed the deal! We feel like we are welcomed as customers and our business is appreciated. Customer Service is Excellent at Tameron and we will continue to spread the word about our continued wonderful experiences. My experience in the work force is Sales Management and my family owned two businesses in North Alabama. I understand what it takes to win a customer’s trust and business, and I always look for that in a sales person. My grandfather used to say, “A man’s word is his bond”, you don’t see that kind of trust much anymore, but we felt it this week. Please commend your sales people for their excellent customer service. It sets you apart from the “Others”. More

I went with my daughter to buy a car from Kay. One of your previous employees had previously talked my son-in-law & daughter into turning their civic in to him ( after only a year into the lease! ) and l your previous employees had previously talked my son-in-law & daughter into turning their civic in to him ( after only a year into the lease! ) and leasing a new civic with all the bells and whistles. They did not understand that when their lease ended, they would be upside down and unable to get a new lease without their payments being sky high! We were very angry that someone from your dealership would pull that on our children. We have bought 7or 8 cars from Kay and she alway explains all the options and possible future problems if we are contemplating a particular choice. That kind of person is what keeps us coming back to Tameron and we will use Kay until she retires!! More

My husband Jonathan and I have used Tameron Honda, Kay Glascow and Dwayne for multiple leases. My parents have also used them for years and every time we have been extremely happy with our experience. W Glascow and Dwayne for multiple leases. My parents have also used them for years and every time we have been extremely happy with our experience. We have only had one bad experience and that was with another employee who asked us to trade in our Civic only a year into our lease for a brand new Civic with the promise of no "extra" cost or time. We were unaware that at the end of our 3 year lease we would have negative equity and be unable to negotiate as good of a deal as we usually get. I was very disappointed with the dealership as a whole for allowing these deals to be made. Although I feel that we were mislead by this previous employee, Kay and Dwayne were able to work with us to give us a great deal on our current lease and we are very appreciative. More