Tameron Honda Eastern Shore

I bought a new 2023 odyssey this year in the spring. After awhile I noticed the rear wiper blade wasn’t effective and it was leaving an indent on the glass. I inspected it and saw there was no rear wipe After awhile I noticed the rear wiper blade wasn’t effective and it was leaving an indent on the glass. I inspected it and saw there was no rear wiper blade on the vehicle. Mind you this was not just a cosmetic issue but a safety concern as well. Once glass had been damaged it will eventually crack and need to be replaced. Immediately I called the dealership to tell them my brand new car had no wiper blade and it had damaged the glass. They set me up with an appointment a month out. At this point I still hadn’t had my first oil change yet. Anyway I go to the appointment and they put a new blade on. They tell me they will submit a claim about the glass, but don’t even include anything in the paperwork about the damage glass, but verbally admit it was caused by the fact that there wasn’t a blade on the vehicle. Oh course they don’t follow up with me and I have to reach out to them. They tell me they will do nothing because the vehicle had been “inspected” before I purchased it and once I left I took ownership of it. I tell them I shouldn’t have to inspect the vehicle myself for things like wiper blades on a brand new car. Also a rear wiper blade doesn’t just go missing. An inspection is only as good as the person inspecting the vehicle. They obviously were sloppy because it’s a brand new car and there was no blade. So I decide to reach out to Honda corporate. They tell me I need the diagnostic paperwork. Which I asked the service advisor for several times and he refused to give it to me. I had to finally call a manager to get it emailed to me. Also the paperwork never mentions the glass even though that was the main purpose of the visit. So the Honda rep tells me it’s a workmanship issue and Honda won’t help me if the dealership won’t. Which means Honda is ok with poor workmanship and won’t enforce standards at the dealership level. All they do is manufacture the vehicle. They don’t care about the customer once they buy the vehicle. If it’s not specially a warranty issue they can’t be bothered. I spent 40 plus thousand dollars because I thought I was getting quality and good customer service. This isn’t my first new car and I’ve never seen such sloppy work or poor customer service. Instead of the dealership manning up and taking ownership of their mistake they blame me. The Honda rep even admitted on the recorded call wiper blades just don’t disappear. What could have been an inexpensive repair for the dealership is going to be a pricey repair for me. If you buy a new car from this dealership thoroughly look it over. Who knows what else is missing on their cars. Be advised they will not own up to their own mistakes. More

Salesman was very good and knowledgable. But the sales/finance manager, Austin, is a shady con-artist and I’m glad we dodged a bullet with them. Vehicle was listed with a price online, with But the sales/finance manager, Austin, is a shady con-artist and I’m glad we dodged a bullet with them. Vehicle was listed with a price online, with a red line through it, indicating you’ll get a better price when you come in. That’s merely an underhanded tactic to get you in the door and make you feel trapped. The actual sales price was the full visible price online, plus a $750 fee for not financing it there, plus a doc fee of $899. Don’t fall for the “red-line” scam, and don’t bother going to Tameron Honda unless you want to pay much more than a vehicle is worth. More

Buyer beware finance manager will add money to final price without you knowing it. Was told he was going to make it right but never did price without you knowing it. Was told he was going to make it right but never did More

I live 2 1/2 hrs out of state and drove down to Daphane to pick up SUV. They were supposed to fix a issue with trim around the front drive side wheel and did not as stated. They do not follow up on issues to pick up SUV. They were supposed to fix a issue with trim around the front drive side wheel and did not as stated. They do not follow up on issues with there service/body department to see if it has been completed. More

Alyssa was amazing and made the car buying process simple. I never felt pressured or wrapped into something I wasn’t ready for. simple. I never felt pressured or wrapped into something I wasn’t ready for. More

Bought a new Pilot yesterday on a trade. Had to sit and wait 2 hours until the finance manager could get to us even though the deal was 100% done. Only had to sign the purchase papers. 2 hou Had to sit and wait 2 hours until the finance manager could get to us even though the deal was 100% done. Only had to sign the purchase papers. 2 hours! Very little appreciation for our business although our salesman was great. They have a very good service dept. but would not buy a car here again. Very unorganized. More

Incompetent! Drove all the way from Baton Rouge after negotiating for a week to purchase a car only to find out they’d sold it! Drove all the way from Baton Rouge after negotiating for a week to purchase a car only to find out they’d sold it! More

Another great experience at Honda in the books. Mr. Galbraith was very accommodating, professional, & kind. He was understanding & patient with all my questions and concerns. Bonus: he had snacks a Mr. Galbraith was very accommodating, professional, & kind. He was understanding & patient with all my questions and concerns. Bonus: he had snacks at his desks. Professionalism : 10/10 Helpfulness : 10:10 Outfit : 7/10 Kindness : 10/10 Overall Experience : 20/10 Best experience I have had at a dealership. Would recommend. More

Did not do the work they said they did and left me stranded on the highway. I am 67 years old and needed my car serviced before going on a long road trip. They said the battery on my CRV was bad and stranded on the highway. I am 67 years old and needed my car serviced before going on a long road trip. They said the battery on my CRV was bad and THEY SAID relaced it along with an oil change, tire rotation and another $500 of work. I left on my trip and got as far as Meridian,MS … stranded! I have family there. After a lot of worry and stress and another conversation with Leon at Tameron he calmly said I must have got a bad battery and ALL I have to do is get it to a Honda Dealership and they would take care of it. No sympathy there…it was my problem. Honda in Meridian confirmed it was the battery but told me Tameron Service Dept charged me labor to replace the battery, gave me the warranty card and info for a new battery but did not charge me for a battery nor did they replace the battery. Honda in Meridian said Tameron was refunding the labor charges of around $22 and I could purchase a new battery from Meridian Honda for $150. No thank you. I had already given Honda $590 for work the SAID they did but how do I know that… if you forget the battery, did you actually do anything??? The battery was easy…how do you confirm an oil change,tire rotation, filter changes and fluid change for almost $600. I told Leon,my service rep, that I was leaving on a road trip and needed to get my car serviced. I trusted them to keep my car safe. However, I feel very violated and my trust with Honda service departments are non existent!!! I have a 2017 CRV…Im getting ready for a change. I’ll be checking with Toyoto next! More

Purchased three vehicles this past year from tameron. Was over all pleased with the first two transactions. But the more I learn about the last one the worst it gets. They are not customer minded. Asked my f over all pleased with the first two transactions. But the more I learn about the last one the worst it gets. They are not customer minded. Asked my former banking institutions why I was not approved for the most recent transaction and she said you were but requested a $1400 dollar lower sale price because you were being overcharged by at least that and up to $3000. So instead of being told this I was put with a lender that charged me 10% more interest. Second I did auto butler program with first purchase that I never used because of inconvenience and was told I couldn't get a refund or even transfer to new vehicle. After reading the contract and speaking with Michelle from auto butler she informed me I am entitled to a full refund from this dealership seeing I have not used any of this service. So I guess I will be speaking to an attorney. More