Tallahassee Ford

Great Experience I just purchased a used Ford Focus from Tallahassee Ford....Juan Ploch was my Sales Consultant. I have been so happy with his help. To begin with th I just purchased a used Ford Focus from Tallahassee Ford....Juan Ploch was my Sales Consultant. I have been so happy with his help. To begin with this young man has such a positive, helpful and professional manner. He was so helpful without being "PUSHY". He was able to answer all my many questions or he was right on the ball to find an answer for me. All the staff that I come in contact with during this time was very friendly, all with big smiles and offers to help. The other young man (Eddie Calderon) in the financial department was also very kind and helpful. He even took a moment to share a couple of his family photos...that he was so proud of. That just made me very happy to see. We need more young men like these two. More

Best Dealer in Tallahassee Since I got in the dealer the Service was excelent and these people are really into help You find the best deal. I appreciate the help given by Mr. Ca Since I got in the dealer the Service was excelent and these people are really into help You find the best deal. I appreciate the help given by Mr. Calderón, Mr. Lee and the administrative personnel. More

Working with Diego was great. Got a Raptor just like I wanted. Despite not getting into a new Raptor, I am very excited and satisfied. I feel Diego was very informative, insigh Got a Raptor just like I wanted. Despite not getting into a new Raptor, I am very excited and satisfied. I feel Diego was very informative, insightful, honest and went to bat for me. He has reached out several times and followed up on everything just like we discussed. Eddie in Finance was a pleasure to work with as well. I haven't worked with this dealership in over 20 years but am glad I have a new team. More

True professionals who care about the customer!!!, I need to leave a review for the Tallahassee Ford Lincoln Service Department Staff( specifically Craig "CJ" Johnson, Shawn Wells, and Marcus Williams) I need to leave a review for the Tallahassee Ford Lincoln Service Department Staff( specifically Craig "CJ" Johnson, Shawn Wells, and Marcus Williams). They are everything a car owner wants in a shop! On Saturday(08/23/2014) after only having my Hyundai Tucson back from Capital City Hyundai after a weeks worth of being put off/ stalled, parts mysteriously not coming in, and mechanics leaving mid projects. Then, being told that a full "safety maintenance inspection" was performed and all parts were checked (I specifically asked to basically tear the car apart and if there was anything wrong with it just fix it/replace it and I'll gladly pay for it) AND a 2nd replacement of a transmission that didn't even last 9,000 miles (original lasted well over 80k) and being assured that the vehicle was in complete and perfect working order with no need for any further replacements, I noticed a knocking and rubbing noise occurring after turning (it had been driven a total of 30 miles since I picked it up the night before). Of course I was infuriated, due to literally not having the car back for 24 ours and being assured it was perfectly fine and now, another problem had arisen. I was at my wits end, shaking, in tears from frustration and at the Tallahassee Mall-So I called the Ford Service Station to ask if I could borrow someones time just to see what could be wrong, as I A. Refuse to NEVER have a mechanic from Capital City Hyundai touch my vehicle again and B. just desperately wanted someone to tell me what else could be wrong with my car so I could simply FIX IT and be HONEST with me.. They close at 2 and it was 1:30 (which I of course felt awful about) but if it was possible I wanted someone to look at it just so I could figure out what to do next. Not only was the person who answered the phone more than pleasant but told me that if i was that close to come in and give it a try. So I did and I was more than impressed by the general concern and care that these Service Mechanics had for a random, non-ford customer pulling in off the road right before close. Within minutes of me telling my story to a cashier, she had me in a bay speaking with a multitude of people. First, Shawn Wells, then Marcus Williams and then CJ. Before I could even blink, they had a mechanic in my car and checking it out and then it was up on a lift. They took the last few minutes out of their Saturday closing to help a complete stranger and non-ford customer out without even batting an eyelash or throwing an attitude. I honestly can't say how incredibly thankful I am to Tallahassee Ford Lincoln and their service staff for Saturday and this whole week. They went above and beyond to help someone they had never seen at the dealership before. I must say, Ford Vehicle or not they have a customer so long as I live and reside in Tallahassee Florida. I recommend this place to anyone who wants a honest service station to take care of their car and all with a smile. And as an update they took care of my Hyundai afterwords. getting an appointment was easy! When they told me my car would be ready it was. Got my parts in, installed and my car checked and inspected faster than Hyundai ever has. No head aches, no stress, and always smiling faces!! More

Our 2010 Venza! This was one of the best car purchasing experiences we have ever had! Our sales associate, Ryan Bailey was a joy to work with from beginning to end. This was one of the best car purchasing experiences we have ever had! Our sales associate, Ryan Bailey was a joy to work with from beginning to end. Not only was he knowledgeable and personable he was also dedicated by coming in on his day off to finalize and deliver our new car. We also would like to compliment Eddie Calderon. He was very thorough and patient during the financing process and explained all of our questions and more! Not only are these two gentlemen professionals they are also an asset to your dealership! We are happy to recommend your dealership to others. Nick & Rosie Carter More

We named her Bingo I have to say this was such an awesome experience. When I called to get directions Jeff was very helpful. When it had been more than a few minutes (an I have to say this was such an awesome experience. When I called to get directions Jeff was very helpful. When it had been more than a few minutes (and I still got lost.i have a terrible sense of direction!) Diego was kind enough to call and make sure I was on the right track. Once I finally arrived, Diego met me at the "front porch" and I immediately felt at ease. I have never gone "car shopping" alone, but everyone was so outgoing and friendly! I am now the very happy, exceedingly proud first time car owner. Thank you very much guys! Your New Best Friend, Elizabeth :) More

Great dealer After visiting many other dealerships in town and giving our name and number to a sales associate at each one, Conrad at Tallahassee Ford Lincoln was After visiting many other dealerships in town and giving our name and number to a sales associate at each one, Conrad at Tallahassee Ford Lincoln was the only associate who called us back, told us he was still looking for the car we wanted, and made sure we knew he was still willing and able to help us out. The criteria for the car we wanted was not easy, but Conrad was able to find it for us and make sure that we got what we wanted. I had a great experience at Tallahassee Ford and would recommend it for sure! More

New Ford Escape Diego was not pushy or overbearing. I hate going to a car lot and the sales people won't leave you along. I test drove the Escape on Monday and went Diego was not pushy or overbearing. I hate going to a car lot and the sales people won't leave you along. I test drove the Escape on Monday and went back on Saturday and purchased it. Diego asked what I wanted and delivered the deal. I love my new Escape, it has everything I want plus! Bill was excellent in giving sync instructions. He made sure I understood everything before I drove away. Thanks guys for a great experience! I will recommend you! More

Overbooked Service Nightmare I bought my certified pre-owned truck at a dealer in New Smyrna, but I live in Tallahassee. So when I was losing coolant a week after buying, I went t I bought my certified pre-owned truck at a dealer in New Smyrna, but I live in Tallahassee. So when I was losing coolant a week after buying, I went to Tallahassee Ford. First visit I was informed they were too busy, so I scheduled an appointment for 1p the next day. Took off work and headed for the dealer. The computer "lost" my appointment. I was again informed that they were too busy for me to simply wait. I set another appointment for 8a a couple of days later. I use my truck for work,and informed Bill of that from the beginning. I cleared my work schedule and arrived at 7:45 for my 8a appointment. I got a ride to my office, and did what work I could for the day. At 5, I hear it will be the following morning for my truck, so I clear another day of inspections I need to do to make a living. At 9a I call and find out my truck is on the hoist, and being inspected. 45 minutes later, I am called and told it needs a part from Atlanta, and it will be ANOTHER day. Now, the inspection of my truck appears to have taken no more than a couple of hours. Had that actually happened on the day I was scheduled, that part would have been ordered, and this would have been settled in two days. Because of their apparent chronic overbooking, they have cost me a 3rd day of work. The general impression I get is that they book the service dept far beyond capacity, and fail to communicate this to the customer. Had I been told 3 days to begin with, I would have scheduled accordingly, but instead, I was simply put off, repeatedly, with no consideration for my loss of income, due to their poor management. This is not how I treat clients and I do not understand how Tallahassee Ford feels this is an acceptable business practice. More