Tallahassee Ford

Loving my car! Thank you Matt! Thank you Matt K for all your help, I'm loving my 2016 Chevrolet Cruze LS!! This car was exactly what I was looking for! I enjoyed hearing about you Thank you Matt K for all your help, I'm loving my 2016 Chevrolet Cruze LS!! This car was exactly what I was looking for! I enjoyed hearing about you growing up in Japan and your knowledge about the car was phenomenal You weren't afraid to say, I'm not sure but I'll look it up for you... I will be enjoying my car for years to come. By the way love the beard 😄 Thank you again. Sincerely, Tova Guminski More

Great Service. Thank you fpr the great service which keep me coming back. I like the service and the knowlegable information given by the all of the service personne Thank you fpr the great service which keep me coming back. I like the service and the knowlegable information given by the all of the service personnel. More

Excellent customer service experience I have found that Matt has tons of experience with Ford vehicles. I enjoyed talking to him about Raptor trucks. I highly recommend him to my friends a I have found that Matt has tons of experience with Ford vehicles. I enjoyed talking to him about Raptor trucks. I highly recommend him to my friends and family. More

Pending The first impression was low, very low. After writing an email to the manager the serves employee stepped up his game a little but to be honest waitin The first impression was low, very low. After writing an email to the manager the serves employee stepped up his game a little but to be honest waiting 6 days for tires that then get lost and who knows when they will get here is a bit crazy. If it takes an additional week they better get me a car. My house was destroyed by Irma and I have missed 6 days of work thus far along with the coats of hotels and transportation. This tire change is going to cost me over $1,000 for two tires and has lost so far over 5,000 in work along with a possible loss in future work opportunities that have been lost during this time. Also the dealership is not budging on their price or $800 but hopefully they will accept my third offer for a price match. More

Mr. Eaton Working with Kenneth Eaton has been a pleasurable and stress-free experience. He went over and beyond to call of duty to help me get my dream car. I Working with Kenneth Eaton has been a pleasurable and stress-free experience. He went over and beyond to call of duty to help me get my dream car. I truly appreciate his efforts. Most Sincerely, Gayla Sanders More

Zero stars for service I made an appointment well ahead of time for regular service, nothing complicated or special. It turns out that when the receptionist makes the appoi I made an appointment well ahead of time for regular service, nothing complicated or special. It turns out that when the receptionist makes the appointment (and she's not in the service department -- you'll see later why this is a problem), she doesn't tell you it's not really an appointment, but just a "drop-off time." I drive two hours from my home in NW Florida, only to be eventually seen by an alleged "service consultant" who tells me "we've got a lot of cars today." (That is the extent of his "consulting.") I'll wait for it, I say, because I drove two hours to get here. After two and a half hours I'm still waiting, no word from service dude, who is MIA. I walk around the service department, lot, and showroom with no greeting, until finally some fellow asks me who I'm looking for. I'm told service dude is at lunch; it seems he left without updating me. I finally see that my car is still parked outside on the lot, and the fellow who bothered to engage me tells me they haven't touched it yet. I ask for a manager, and some other fellow who has been successfully ignoring me for some time finally pipes up. He's the "service drive manager." Did you tell them you were waiting, he asks. (Duh, yes.) It's already been started, says he. Then why is it parked outside in the lot? I ask. Oh, well, says manager guy, the mechanic must still be moving another car from the bay. I guess his idea of a car being worked on is different from mine (do they charge me for labor to move another person's car?), but let me say that my BS radar was going full blast at this point, on top of having to deal with an alleged service manager who lacks people skills. I ask how much longer this experience will take, and what the service will cost me (to this point I had not been shown an estimate, just presented with a clipboard with a form covered up except for the signature spot). I also ask what they will do to make up for how I've been treated. Service manager guy starts typing away at his desk and a few minutes later I still have no answer. I must have stumped him. I ask for my keys, and he eventually presents them to me without apology. Before driving away (with my car still unserviced) I did go to the reception area in the dealership to ask for the owner's and general manager's contact info. (I assume they'd want feedback, right?) It turns out this receptionist makes "appointments" for vehicle service; in fact she's in the midst of making an appointment for a fellow right then. How she is qualified to do this, I don't know. For years, I had my car serviced at a dealership in another state, and the service advisors make all the appointments. (They also report to the customers on the status during service as well as costs... that's a hint to you, folks at Tallahassee Ford Lincoln.) Anyway, the receptionist also gives me the name of the "customer experience" person, who did not answer the phone or return my voicemail. I wonder if she only deals with good customer experiences and not bad ones. Perhaps she will grace me with a pro forma boilerplate response to this review, along the lines of "please call us." In case she is thinking of it -- don't bother; I already called, honey. You didn't answer. Unless the reader of this review is under the impression that this experience is unique with this facility ... it isn't. This was my third visit here, and shame on me. My first visit consisted of sitting around for 1.5 hours just to get a key made. Second visit was for a drop-in oil change, and I was told they were too backed up to get to it. That's twice I left without service. Read the other reviews; you'll see similar complaints. More

Seth Garrett is absolutely the BEST!!!!! I have purchased several vehicles from Seth Garrett and he makes it so easy. He is not pushy nor does he try to just put you in a car. He wants to mak I have purchased several vehicles from Seth Garrett and he makes it so easy. He is not pushy nor does he try to just put you in a car. He wants to make sure it's the right car. He doesn't over sell it. He is a people person and has such a good personality. Very easy to work with and would highly recommend. More

Tallahassee Ford ROCKS!! I had previously taken my 2015 F150 to my local dealerships who destroyed it. Everything it went in for it came out with 3 more things broke. One deal I had previously taken my 2015 F150 to my local dealerships who destroyed it. Everything it went in for it came out with 3 more things broke. One dealership completely lied and never even looked at the issue. I was in the process of doing a buy back with Ford I was so upset. I took our truck to Tallahassee Ford and couldn't be in happier. In less than hour they found the broken piece that caused the panaoramic sunroof to not work and crack the glass. Once the part was ordered the entire roof was replaced in just a couple days as opposed to a week! My loaner vehicle was a brand new F150 with 4 miles on it! Joel my service man is top notch! The whole dealership is excellent with customer service! I applaud them in taking care of their customers and doing the repairs correctly and in a timely manner! I drive 2 hours just to take my vehicles there! My vehicles will never go to anyone else again! Thank you Tallahassee Ford! Ya'll are awesome!! More

Amazing customer service! Thank you Jordan Walters at Tallahassee Ford for making my car buying experience one of the best! My smile hasn't left my face since I drove off the l Thank you Jordan Walters at Tallahassee Ford for making my car buying experience one of the best! My smile hasn't left my face since I drove off the lot :) More

No Pressure, Easy process David Gregory and Jordan were very easy to work with, gave me the info I needed about particular vehicle I was looking at. made the process very easy David Gregory and Jordan were very easy to work with, gave me the info I needed about particular vehicle I was looking at. made the process very easy. Can't say about service yet because car is new. Hope service dept is as good to work with. More