Tallahassee Ford

I was stunned when I brought my truck in for service today. There was an apparent difference in the experience. I had always thought the service experience was mediocre at best. This time, no more wa today. There was an apparent difference in the experience. I had always thought the service experience was mediocre at best. This time, no more waiting to talk with someone when you drive up, no more searching for your service representative to find out what was going on with your vehicle. Everyone you saw at the dealership recognized you, was very helpful and extremely courteous. I walked in and saw a guy in a white Ford polo (different than everyone else) and asked him if the dealership changed ownership. He said no, but I am the new service manager. I told him the service experience was incredibly better. It was so obvious as soon as you drive in. Told him kudo’s and great job. Nice to see this in these times where we have lost our service mentality. Made my day. Good to know this is what you get when you hire a real pro who is has the right skills for the job. More

Loved the service I got and the patience they used to get me into the right vehicle!! Extremely satisfied ! Mr. Diego Cabrera is a very honest straight forward answer skilled salesman who took his tim get me into the right vehicle!! Extremely satisfied ! Mr. Diego Cabrera is a very honest straight forward answer skilled salesman who took his time with my deal made it a wonderful experience to buy!! Along with his Manager J. Overall I would recommend this dealership and these particular young men to anyone hands down!! Thanks again for the patience u took to getting me into the vehicle I needed and Wanted!! More

I was buying a car and the staff members were friendly from the beginning to the end of the purchase. The sales process was rather uneventful because I was choosing a certified pre-owned car (which, in Fo from the beginning to the end of the purchase. The sales process was rather uneventful because I was choosing a certified pre-owned car (which, in Ford lingo, was Ford Blue Advantage - Blue Certified), so no separate car inspection or haggling was involved. Rather, the dealership took care of the inspection, title and registration, all of which was included in an excellent price, and I felt like I stole a deal. The staff gave good and honest advice on car insurance, warranty and repairs. I am happy with my purchase and customer service experience. More

Contacted the dealership to purchase a jeep they had for sale on their website. Ask them if we can put a deposit down on it while we did the paperwork and they said they did not hold deposits or allow them. sale on their website. Ask them if we can put a deposit down on it while we did the paperwork and they said they did not hold deposits or allow them. Then in the same breath told us that the jeep was being held for somebody at 3 o’clock. They called us a few hours after three and told us that the jeep was ours and got the manager to OK holding onto it so we could do the paperwork. We did the paperwork right away and some copies of our ID. Call them back a few minutes later to find out what we need to do next and we were told that the vehicle has been sold out from underneath us. More

This is a horrible excuse for a dealership. First - Montana told me that my car was no longer under warranty. I had an issue and dropped it off on Thursday - was told by my advisor on Saturday First - Montana told me that my car was no longer under warranty. I had an issue and dropped it off on Thursday - was told by my advisor on Saturday that my car was still under warranty and then he said 'Montana must have thought you had a Ford'. Really? Ford does not make MKCs. Then he told me my car would be ready on Tuesday. No call on Tuesday so I sent a text - as that's how they operate. No response. I called and got Eric - who says my advisor, Richard left for vacation that morning - and DIDN'T think to call me and tell me the part for my car is on backorder. Then Eric told me that the dealership sold off all but five of their loaners because the market was hot and they ran out of cars to sell. But Lincoln owners are supposed to get a loaner when their cars are in the shop. NOPE. Not here. Eric said he would call Wednesday morning to let me know when they may have a loaner. So I called Lincoln. They told me that they'll reimburse me for a rental - $45/day. Hmmmm...but I have to pay UP FRONT. Okay - where exactly does one get a car rental over 4th of July weekend for $45/day? ....and to pay up front when I have other - medical bills to pay. Lincoln not being helpful either. I'm looking to sell the car - this was my second Lincoln....and will be the last. No call from Eric. I called around 11 - was told he'd call me back in a few minutes. Asked for Robert - the manager. They said he's busy and they are short staffed. Not my problem. No call from Eric. Called Lincoln again. Told them this is unacceptable. Clarissa at corporate said that Teresa, my CS rep said Tallahassee Lincoln had a loaner for me. Still no call from Tallahassee Lincoln. My husband got a voicemail from Lincoln corp. They reiterated $45/day reimbursement. No info on my car or the backordered part. No empathy from them. No apologies. xxxxty customer service all around. DON'T GO HERE. LINCOLN SHOULD STRIP THEM FROM THEIR ABILITY TO REPRESENT. THEY SHOULD ALSO STOP PROMISING LOANERS TO OWNERS. LOOKING TO SELL. More

HUGE THANK YOU to Ryan Bailey, Johnathan Vickers and Tallahassee Ford Lincoln. They went above and beyond. Windows tinted, installed my new wheels, and worked with me on a bedcover. Y’all have gained a Tallahassee Ford Lincoln. They went above and beyond. Windows tinted, installed my new wheels, and worked with me on a bedcover. Y’all have gained a customer for life and I will be back for more 100%. I’ve bought over 10 brand new cars in the last 15 years and never was treated as good as I did there. Top notch customer service. More

Tallahassee Ford Lincoln is a great place to shop for your widely selection of new or pre owned vehicle of your dreams, I’ve been a customer for over 6 years up to date and I’ve never had an issue with t your widely selection of new or pre owned vehicle of your dreams, I’ve been a customer for over 6 years up to date and I’ve never had an issue with them, Very Friendly, Professional and Knowledgeable Staff who will go out of their way to please your satisfaction. Thank you very much your loyal customers, The Cabrera Family. More

It appears there was a misunderstanding concerning my key fob replacement. I went to have it replaced and didn’t get the key, just the fob. I had to return to the dealership on several occasions and spoke wi fob replacement. I went to have it replaced and didn’t get the key, just the fob. I had to return to the dealership on several occasions and spoke with both managers and eventually it was understood that I did not receive my key for the fob during the replacement .I’m glad it was taken care of with a sincere apology for my inconvenience. More

We had an emergency, fuel filter cracked on our diesel 250. This service dept was fantastic. Took us right in, explained the problem and had the service completed the next day. All involved were friendly 250. This service dept was fantastic. Took us right in, explained the problem and had the service completed the next day. All involved were friendly and helpful. They also found a nail in our tire side wall, big problem when towing a fifth wheel. We dropped our truck off late afternoon, early the next morning my husband had a text from the service dept and they were in communication with us several times. Work was complete by the days end. They were welcoming, polite and concerned. Thanks Tallahasse Ford, Magnolia Drive! More

Everything was very smooth efficient and quick. Dale Brown was helpful and took a lot of time going over the technical components of the car. Brown was helpful and took a lot of time going over the technical components of the car. More