Tacoma MINI
Tacoma, WA
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Rocky Matranga is a nice person. He is very knowledgable and helpful. Overall I am not sure about Northwest Mini anylonger since the very rude treatment I have received after deciding to move my loan from M and helpful. Overall I am not sure about Northwest Mini anylonger since the very rude treatment I have received after deciding to move my loan from Mini financial services. More
I dropped my MINI by Northwest MINI for a wash while I I dropped my MINI by Northwest MINI for a wash while I was in the area. I couldn't believe how nice the car looked when I picked it up. It was I dropped my MINI by Northwest MINI for a wash while I was in the area. I couldn't believe how nice the car looked when I picked it up. It was cleaner than the last time I had it detailed by my detailer. There had been some specks on the inside driver side of the dash that had remained there after the last 5 washes. Not any longer! These guys got them out. I was delighted. What really impressed me most was that they noticed my Sirius radio was not connected (every new car comes with a one year free subscription) so they connected it and left me a little post-it note on my paperwork with the username, password, code number and phone number at Sirius should it ever disconnect again. Nice touch guys! Thank you. More
Call Brad, he'll set you up on Sales. Bert is the man in Service. Overall, it's a great dealership. MINI leases are priced too high, but that's not their fault. Service. Overall, it's a great dealership. MINI leases are priced too high, but that's not their fault. More
Best dealership ever...Was able to help me with being so upside down with my trade-in! I love my new mini and my husband loves it too! It saves me so much in gas and my car payment even went down! Thanks upside down with my trade-in! I love my new mini and my husband loves it too! It saves me so much in gas and my car payment even went down! Thanks again for all your help! Debbie Backus More
I purchased a 2012 Mini Countryman from Northwest Mini. Tim, one of the salesman first showed me the different models and than offered me a test drive. Being a previous Mini Cooper Hatchback owner, he desc Tim, one of the salesman first showed me the different models and than offered me a test drive. Being a previous Mini Cooper Hatchback owner, he described the differences and definitely gave me a lot of information. The layout I wanted wasn't in their inventory, so Tim went into the networks of Mini dealerships to find me the closest configuration available without having to order one. I used a discount I got from being a member of Costco and financed through BMW. BMW almost said no because they wanted more down (there are a ton of accessories on the car I picked), with Tim battling for me and myself saying I was ready to walk, they agreed to my down payment. Overall excellent experience, dealer and sales were outstanding. I'd definitely recommend this dealership. More
I love my new MINI Coupe, and Steve Zilkey was the most supportive and easy to work with sales rep - he didn't even seem like he was selling. This is the second MINI I've purchased from NW MINI, and Steve supportive and easy to work with sales rep - he didn't even seem like he was selling. This is the second MINI I've purchased from NW MINI, and Steve embodies what I like about this dealership - he has a no-pressure approach, helped me to get what I wanted without having to compromise, and kept me informed every step of the way. If you want a MINI (and you should), head to Northwest MINI and ask for Steve! More
They are all very friendly and very knowledgeable. Loved my experience. No pushy salesman just staff to answer all of your questions. Would definitely go back to this dealer for my next mini and recommend my experience. No pushy salesman just staff to answer all of your questions. Would definitely go back to this dealer for my next mini and recommend them to everyone. More
I purchased my very first NEW car from Rocky Matranga. It was an unbelievably smooth process - due, of course, to Rocky's enthusiasm for the MINI product and understanding of me, the customer. He answered a was an unbelievably smooth process - due, of course, to Rocky's enthusiasm for the MINI product and understanding of me, the customer. He answered all of my questions and was straight forward about add-ons and accessories. All of this greatly helped me select the perfect MINI Cooper. When I drop by to purchase MINI products or have my car serviced, Rocky is right there to greet me by name. Receiving a personal greeting at a car dealership these days (or at any retail store) is almost unheard of - I feel like part of the MINI family whenever I am at the dealership. Thanks so much, Rocky, for walking this very anxious first time new car buyer through the process unscathed and with the exact product I ordered! I LOVE my MINI!! And, kudos for Diane Steeves who processed my financing paperwork and had all the bases covered from A to Z. She kept it simple and clear for me to understand the numbers and make the right choices with respect to my payment/financing options. I unconditionally recommend Rocky Matranga, Motoring Advisor, to anyone considering joining the special MINI family - Contact Rocky and he will make purchasing a MINI just what it should be: a delightful and fun experience. More
My husband and I are first time owners of a Mini, and we are thrilled! We credit this to our experience with Rocky Matranga. He educated us and led us through the process professionally and without any pre are thrilled! We credit this to our experience with Rocky Matranga. He educated us and led us through the process professionally and without any pressure of any kind. Simply put, we fell in love with the Mini as soon as we drove one, and Rocky helped bring us together! He obviously loves working with people and these fabulous little cars. I drove away with full confidence that we made the best choice. We will recommend Northwest Mini & Rocky Matranga to our friends and acquaintances. Thank you! More
I have bought a fair amount of cars in my life and every time I have the sales people are so back and forth between myself and the sales manager that the pressure to just agree to a deal is more out of fati time I have the sales people are so back and forth between myself and the sales manager that the pressure to just agree to a deal is more out of fatigue than enjoyment in he new car I just bought. I must say that this is most definitely not the case here. This was a quick process where I was in and out of the dealership in no time. They let me do a test drive by myself which made me even more comfortable with my decision to buy. I would like to thank Jason immensely for his help and patients he showed while dealing with me and his sales ability while helping numerous other clients at the same time. I will be recommending you all to everyone. Thanks. More