Tacoma MINI

Terry helped me build the MINI I could not find anywhere in the country that had all my must have's! He was so patient with me, offered suggestions without trying to sell me something. We walked out to the in the country that had all my must have's! He was so patient with me, offered suggestions without trying to sell me something. We walked out to the lot so I could envision what everything might look like on my build. I had already checked out another dealer, but everyone I spoke with was informative and nice. I work in customer service and thought this dealership rated 5 stars for me. More

I was buying my car through the Costco program. Will was the one who followed up & he made the whole experience easy & enjoyable. The big thing for me he didn't try to up sell me on anything. I was very h the one who followed up & he made the whole experience easy & enjoyable. The big thing for me he didn't try to up sell me on anything. I was very happy with the whole experience. More

Had a great experience, bought a new 2013 countrymen Mini Cooper! Robert worked hard to get us the monthly payments we wanted, and the perfect car! Cooper! Robert worked hard to get us the monthly payments we wanted, and the perfect car! More

Rocky was awesome! From our first meeting to closing the deal and driving off the NW Mini lot with a new Mini Cooper coupe. He provided informative details and asked questions about what we were looking for deal and driving off the NW Mini lot with a new Mini Cooper coupe. He provided informative details and asked questions about what we were looking for and then show cased available models and options that fit our needs. My wife and I felt comfortable with Rocky from the start and enjoyed our Mini purchase experience. We highly recommend Rocky and Mini dealership at North West Mini to those interested in purchasing a car that is economical yet extremely fun to drive. Thanks! Sean and Kathy H. More

On 3/16/13 I purchased my second new MINI. I traded in my 2010 for the most beautiful 2013 MINI Countryman. I did my homework prior to the purchase and knew what I should be paying and what I should receive 2010 for the most beautiful 2013 MINI Countryman. I did my homework prior to the purchase and knew what I should be paying and what I should receive for my trade in. Graham (in service) and I discussed the fact I was interested in a new vehicle during a service visit and he arranged for a Countryman loaner. I was sold driving #106. Rocky contacted me, we made an appointment and he made the transition exceptional and without a hitch. The fact that my favorite MINI color of the British Green being available was destiny. The customer service from Rocky was top notch. Definitely will be back. Can't wait to see what MINI will develop next. More

I initially contacted Rocky to order a MINI for my wife for her birthday and he did an excellent job during the process of ordering and delivering the car. I had lots of questions over email and he answere for her birthday and he did an excellent job during the process of ordering and delivering the car. I had lots of questions over email and he answered each one thoroughly and quickly. He helped me get clear on the financial terms before delivery so that when I picked it up with my wife there would be no haggling. We had some hiccups on the day of pickup because some terms we agreed to over email were not actually available, and I had that here-we-go-again feeling that I was about to have a typical (bad) car dealer experience. But to their credit Rocky and Eddie worked it out really well and the end result was actually a better deal than I had expected. And overall Rocky knows these vehicles really well and is clearly passionate about what he does. That's really refreshing compared to the usual auto dealership experience. More

Excellence...My entire experience at Northwest MINI was top notch. From the initial visit and test drive to the day I picked up my ride, everyone was extremely helpful, friendly, and really went out of the top notch. From the initial visit and test drive to the day I picked up my ride, everyone was extremely helpful, friendly, and really went out of their way to make my experience fantastic. Will Sheen was salesperson I worked with initially. His role with my car-buying experience was such a big part about why I love my MINI-Buying Experience. When I went in, I knew what I wanted but wasn't sure how to go about the process. Will was patient, answered all of my questions (no matter how silly they may have seemed!) in the showroom AND via email, and did his best to make the car selection and purchase painless and fun. Will took the time to look at what was already slated to come into the showroom and help me find exactly the MINI I was looking for. Oddly enough, it happened to be the exact car I had designed online...almost as if they had plucked it from my thoughts and had it coming my way! Unfortunately, the MINI I was waiting for didn't come into the showroom as expected and seemed to have disappeared. When I went back to the showroom to check my options for getting a car ordered, Will was unfortunately unavailable, but Mark jumped right in to help me locate the car I was hunting and made arrangements to have it delivered to the Northwest MINI dealership. Will arranged to have the final options installed when it finally arrived and really did his best to make me feel like a rockstar throughout the whole process. However, Brad really topped off my MINI experience and made it truly fantastic. Brad helped me finish off the financing and presented all of my options. He was very patient, offered options without pressure, and really made the paperwork part painless and fun. When I picked up my MINI, we ended up taking about a full hour to finally drive off...but one of my favorite experiences was the "revealing" of my new MINI. They had it waiting on the showroom floor...SO COOL! Brad gave me a run-down of all the features in my new MINI, patiently walked me through all the bells and whistles, and made the whole experience fantastic. I had a blast and Northwest MINI really made me feel like a total rockstar, start to finish! Northwest MINI was really outstanding, not pretentious or pushy. They are patient, professional, understanding, and super friendly...this is the sort of service our American car companies need to follow! More

I recently purchased my Mini from Northwest Mini. My first line of contact was through their Internet Manager Brad Davis, then I was introduced to Robert Caster. I was ready to pull the trigger on a first line of contact was through their Internet Manager Brad Davis, then I was introduced to Robert Caster. I was ready to pull the trigger on a brand new 2013, but ended up leaving quite satisfied with a CPO (Certified Pre-Owned) Mini Hardtop. From start to finish, both Brad and Robert were fantastic people to work with. I've worked in the motorcycle industry for years, and between the two... there is (can be) quite a different selling approach. To me there is a big difference in someone "guiding" you through your purchase as opposed to "selling" you. I'm ecstatic with my purchase from Brad, Robert, and Northwest Mini. I wouldn't hesitate one second recommending this dealership to friends and family. After I complete a service, I'll be happy to come back and report! Thank you Northwest Mini! More

I touched base with Brad via cars.com and he got everything set up so when I came in I was able to just focus on the cars. Will was very helpful with that and then Diane helped me get all the financ everything set up so when I came in I was able to just focus on the cars. Will was very helpful with that and then Diane helped me get all the financials sorted out. More

There's just something oh so special about ordering a car vs. buying one off the lot. Our 2013 JCW is the third car we've ordered, but the best experience of three to date. I did a lot of my own research vs. buying one off the lot. Our 2013 JCW is the third car we've ordered, but the best experience of three to date. I did a lot of my own research before I headed to NW MINI dealership. Created something like a dozen builds via the miniusa.com site and pretty much knew exactly what I wanted from the start. I visited both NW MINI and Seattle MINI dealerships. In my opinion, NW MINI is still outperforming Seattle MINI, especially when it comes to knowledgeable MA's (motoring advisors). Now, the smart move on the general manager's part at NW MINI was to pull Terry Soumis out of the Service Dept and put him in Sales. Why? Very simple: Terry knows EVERYTHING about the MINI from a mechanic's perspective backed up with a ton of hands-on service and repair experience, and he can tell you exactly why and how a particular part, component, configuration, etc. works on a MINI, and the xxxxxxand con's. For example, he patiently explained the Sport Suspension vs. the JCW Suspension, which allowed us to make a really well informed decision and saved us some money as well (we went with the Sport Suspension). During the ordering process, we asked him if there were any options that he could think of that might be worth getting besides what we had already ordered. Now that's kind of a dangerous question to ask a car salesperson, but Terry had already established a good relationship with us based on trust and good communication, so we felt comfortable enough in asking for his opinion. The only option he recommended was to add a rear fog light for safety reasons. He could have conned us into buying lots of expensive options we didn't need or want, but he chose to do right by us, and I am grateful. Terry's got a very nice demeanor and easygoing nature, so the whole order-purchase experience was very smooth and low-pressure, which is exactly how we roll. I also appreciate Terry looking out for our JCW (aka, COKESTR) by bringing it into the showroom and putting a cover on it. Apparently it was getting too much notice and he wanted to ensure it maintained perfection before we arrived. (Note to Terry: yeah, it's rained every day since we took delivery...COKESTR's not so perfect anymore LOL.) When we arrived to get COKESTR, Terry gave us his complete attention without interruption, which is truly the essence of excellent customer service. He truly made us feel as if we were his only customer that day and made sure we were completely satisfied before we left the dealership. I highly recommend, without reservation, doing business for a new, used or pre-owned MINI with Terry Soumis of NW MINI. More