Tacoma Dodge Chrysler Jeep RAM - Service Center

My needs were met they backed their word, service department was very accommodating, went above and beyond department was very accommodating, went above and beyond More

Took my car in for recalls in the mourning around 11:00 am they called me that afternoon about 2:30 and said it was ready went down and picked up my car and it didn't make it 10 blocks until it went in to am they called me that afternoon about 2:30 and said it was ready went down and picked up my car and it didn't make it 10 blocks until it went in to limp mode car ran perfect when i dropped it off cant imagine why did they not road test it? Not to mention how am i supposed to get this car ready for Mondays work week doesn't run properly and they cant even look at it until sometime Monday i biggest thing that concerns me is not road testing or some kind of test to ensure the car is running like it should when i brought it in to them xxxx poor service More

I am not one to rant and rave about awful service but this place has given me nothing but grief! If I could give negative stars I would! We took the truck in on March 18th for a check engine light due this place has given me nothing but grief! If I could give negative stars I would! We took the truck in on March 18th for a check engine light due to an evap problem, they do their inspection to find the engine was failing. No problem we have a warranty for a reason! Finally a week later they get the engine taken apart and file to the warranty company, come to find out they input incorrect information about the trucks mileage which would have voided out the warranty! (I had to find that out from the warranty company!!!!!) So I call the dealership and complain they need to fix it! Meanwhile we are paying out of pocket for a rental ($50 a day) because they don’t offer loaner vehicles and strictly use enterprise. The dealership drags their heels blaming the warranty company and how hard it is to get a hold of them and how everything is in the warranty company’s hands! I have exhausted all options, the warranty company only covers 5 days up to $30, and they won’t pay for it because we “rented before the warranty work was approved” I’m mad at both parties but especially the dealership for all the delays! They finally fix the paperwork resubmit the claim, the inspector comes out and everything is covered (Yay)!! Then now we wait on the new engine. The dealership says they should have the truck done on April 1st, for some reason that engine they were giving us didn’t pan out. So I’m calling the dealership everyday to find out the status of a new engine and get updates. (I have to be in there face to get anything done) Everyday is the same thing “we need to get a tracking number, everything is in their hands” Come to find out the new engine had been delivered and signed for on April 8th (this coming from the warranty company)! Today is the 14th, they had no idea until this morning that they had the engine and its finally getting installed today supposed to be done tomorrow! All I can say is the amount of disfunction in that service department was shocking and disappointing, very unprofessional! More

I made an appointment a month in advance to have an oil change done and wipers installed on a Saturday. We arrived for our appointment, waited in line for 2 other customers for 15+ minutes to let them kno change done and wipers installed on a Saturday. We arrived for our appointment, waited in line for 2 other customers for 15+ minutes to let them know we were there. When asked how long it would be they said "4 or 5" hours! For an oil change, I get it we're all having problems getting people to work but call me and tell me it's going to be a ridiculous amount of time. You sent me 4 or 5 reminders so why can't you let people know? Needless to say after driving 30 minutes to get there I'm less than impressed. They sure want to sell you a car but after that it's time to get lost! My boyfriend runs a shop in Bellevue and was disgusted at the service and condition of the shop. It was a filthy mess at 10:00am, I won't be buying another car from them. More

My experience with Tacoma Dodge has been hit or miss. This latest time thought was awesome. I made the appointment for a recall item as well as an oil change. I also had two minor cosmetic items I hope This latest time thought was awesome. I made the appointment for a recall item as well as an oil change. I also had two minor cosmetic items I hoped to get help with. Firs, the housing around the electronic eye had gone missing. I bought a replacement on Amazon, but couldn't figure out how to mount it. Secondly, I had attempted to attach a phone holder to the interior air vents, accidently pushing one in too far and not able to reattach it. Tacoma Dodge installed the housing, and refitted the vent for free. Nice work! More

Terrible place to leave vehicle. Failed to fix on first try my 2016 Jeep Cherokee so left it another night. This time they repaired the issue but vehicle broken into on their lot and about $250.00 worth of try my 2016 Jeep Cherokee so left it another night. This time they repaired the issue but vehicle broken into on their lot and about $250.00 worth of electronics taken. They had to have left vehucle unlocjed as no w UK nfows broken and it has an alarm. I in nformed them of what was taken yet they ignore it. The jnterior was trashed. Dont go there. More

Terrible company. The service department is staffed with dishonest service advisors and awful mechanics. Takes days to make simple repairs all while they dodge your calls. I will never take another car the dishonest service advisors and awful mechanics. Takes days to make simple repairs all while they dodge your calls. I will never take another car there, or buy anything from them ever again. More