Tacoma Dodge Chrysler Jeep RAM

My overall experience was and excellent one. Customer service was in contact with me constantly if I needed a question answered. Chad worked with me trying to find just the right vehicle for me. He went service was in contact with me constantly if I needed a question answered. Chad worked with me trying to find just the right vehicle for me. He went out of his way to make sure we did look at every vehicle that was close to all my needs. He worked with me trying to get the price and payment come in where I was comfortable. Financing was found for me and my monthly payment was even lower than we had agreed on, which for anyone is a big plus. Everyone went out of their way to make sure I got what I wanted and actually made quite pain and worry free. I was only disapointed in the quality of the prep work and cleaning of my new truck. When I picked it up, the vehicle still had alot of shipment garbage inside and I had to remove alot of the shipment plastic wrap. The vehicle was still quite dirty from shipping, took quite sometime to get the vehicle clean. Other than the cleanliness of the vehicle, my workings with Tacoma Dodge were really top notch. More

Chad is a very nice person and not pushy at all, I highly recommend him as your salesman for any new car purchase. Very mellow, attentive and explained everything. recommend him as your salesman for any new car purchase. Very mellow, attentive and explained everything. More

I would have given this 5's all the way across, but the guy that did the financing at the end was disrespectful towards my father, who came with me, and was very pushy about different options. In all hone guy that did the financing at the end was disrespectful towards my father, who came with me, and was very pushy about different options. In all honesty, I was very close to walking out and not getting the car. Although I did get GAP and the 60 month/100,000 mile at a great price, the guy was pretty much telling my dad to butt out and that he was giving me bad advise when it comes to the car buying. I did not appreciate this one bit and although I might tell people there is a good selection of cars and the sales people are great, be prepared for the finance/business managers. Maybe they are not all like this, but this particular guy definitely left a bad mark on this buying experience. More

Tacoma Dodge Jeep was worth the drive. From the minute we got there to the moment we left we were treated like a new friend. We were treated fairly and Mike showed us every model of our jeep in every color a got there to the moment we left we were treated like a new friend. We were treated fairly and Mike showed us every model of our jeep in every color and expedited us through the purchse process to get us on our way as quickly as possible. When we did not have the experience at the dealer closer to home we headed south to Tacoma. We had a great test drive and Mike was friendly and made the experience fun. I would definetly recommend this dealer to my friends and family. Thank you Mike and Tacoma Dodge/ Jeep. We love our new Wrangler... More

I came in with a very specific vehicle I wanted. Chad Martin found it in the Jeep system, and got it for me. Pricing was not an issue, as we dealt on the AmEx/Costco basis. I thought I could have gotten Martin found it in the Jeep system, and got it for me. Pricing was not an issue, as we dealt on the AmEx/Costco basis. I thought I could have gotten more for my trade-in, but I guess you have to make some money somewhere. Chad kept me in the loop as the car was located and transferred here from Oregon. When it was here, the transaction went very quickly. Thanks Chad, Tom Warborg More

I was saddened and really upset that 24 hours after my sales lady Sarah and your sales manager made a deal and I signed the financial paperwork that gave me 1.99% financing and a rebate of $2000 where aft sales lady Sarah and your sales manager made a deal and I signed the financial paperwork that gave me 1.99% financing and a rebate of $2000 where after I signed it states that I could not change my mind you were able to change yours. I presented everything to your team including my 2010 W2 for income verification and I told them to run my credit to see what vehicles I could qualify for due to me not wanting to fall in love with a vehicle to be told I couldn't have it. So after all of this which I thought was a done deal and I'm driving the new 200 that I get a call from Tom saying that he needs a copy of my most recent pay statement. I take him the statement (pay) and he begans to tell me Chrysler didn't accept the financing so he had to sell or shop me to other lenders. So null and void on my rebate my 1.99% financing and my monthly payment of $466 is now going to be $515 which baulked at and it got down to $487 and now my finance percentage is 7.82%. I feel the rates and orginal numbers should be honored you should have made sure that you were able to keep your part of the deal that you offered that contract should have been financed before you even gave me the keys or announce on that damn loudspeaker that a sell had been made if you hadn't secured the financing. I signed your new paperwork but you better believe your ass that I'm not going take this one laying down. I feel you have dishonored your contract with a bait and switch tactit and I'm not at all happy about it. Believe me this is far from over. More

I got a very good deal on a Jeep Commander 2007 and overall I was very pleased with the sales and service recieved since purchasing my vehicle, this is my second Jeep and I plan to stay with Chysler Je overall I was very pleased with the sales and service recieved since purchasing my vehicle, this is my second Jeep and I plan to stay with Chysler Jeep for Life. Thank You and keep up the great work all your Staff at Tacoma Dodge are top notch I give the dealership 5 Stars all the way. More

The staff at Tacoma Dodge Chrysler Jeep are friendly and helpful. I've been to several car lots over the years and have not been as comfortable with negotiations as I was with this company. These folk helpful. I've been to several car lots over the years and have not been as comfortable with negotiations as I was with this company. These folks are military friendly, I'm a retired Army Medic and they gave me an awesome price along with great customer service. Yes they are trying to sell a vehicle and there is, in my opinion, minor sales pressure but if you stick to your price range they will respect that and work with your budget. I hope anyone that is able to read this article will have as good of an experience as I did. Thank you Tacoma Dodge Chrysler Jeep, the service was excellent. -Aaron- More

Chad was working hard to help us but I have feeling him managers were not on our side. I recommend Chad but not sure if I want to recommend the dealership. Their detailer didn't do a very good job. I th managers were not on our side. I recommend Chad but not sure if I want to recommend the dealership. Their detailer didn't do a very good job. I think a wheel is out of balance. but it has new tires so could be a bad ball joint or tie rod end. They said they changed the oil but there was no service again sticker. I got the feeling we were kinda in the way and the sooner we got out of there the better for them. More

I have to say delaing with Mr. Robertson was great. He I have to say delaing with Mr. Robertson was great. He was very helpfull, and always returned my messages even when not on duty. My biggest complain I have to say delaing with Mr. Robertson was great. He was very helpfull, and always returned my messages even when not on duty. My biggest complaint is delaing with Mrs. Kinsey. She didn't return calls, or messages when she said she would. She seemed to have attitude when she had to explain or call me. I was not informed correctly about the extended warranty, or about registuration from her. I have worked in customer service for over 20 years. I know a thing or two about how to treat a customer. I believe Bilie needs a refresher course. I finally was given some helpfull information from Ms. Jessica with the Title Dept. She was very kind, and patient and made the final process smoother. More