Tacoma Dodge Chrysler Jeep RAM

Chad was working hard to help us but I have feeling him managers were not on our side. I recommend Chad but not sure if I want to recommend the dealership. Their detailer didn't do a very good job. I th managers were not on our side. I recommend Chad but not sure if I want to recommend the dealership. Their detailer didn't do a very good job. I think a wheel is out of balance. but it has new tires so could be a bad ball joint or tie rod end. They said they changed the oil but there was no service again sticker. I got the feeling we were kinda in the way and the sooner we got out of there the better for them. More

I have to say delaing with Mr. Robertson was great. He I have to say delaing with Mr. Robertson was great. He was very helpfull, and always returned my messages even when not on duty. My biggest complain I have to say delaing with Mr. Robertson was great. He was very helpfull, and always returned my messages even when not on duty. My biggest complaint is delaing with Mrs. Kinsey. She didn't return calls, or messages when she said she would. She seemed to have attitude when she had to explain or call me. I was not informed correctly about the extended warranty, or about registuration from her. I have worked in customer service for over 20 years. I know a thing or two about how to treat a customer. I believe Bilie needs a refresher course. I finally was given some helpfull information from Ms. Jessica with the Title Dept. She was very kind, and patient and made the final process smoother. More

Great people. Chuck was willing to spend the time with me to choose the right vehicle. Knowledgeable and no pressure. Entire experience including finance was great. Great selection of vehicles with var me to choose the right vehicle. Knowledgeable and no pressure. Entire experience including finance was great. Great selection of vehicles with varying option packages. Definitely recommend for anyone looking for a Jeep. More

I purchased a jeep from Tacoma Dodge/Chrysler/Jeep in December. The add listed air conditioning as a feature and the sales person assured me that it had A/C. It turns out that it just has a fan that blew December. The add listed air conditioning as a feature and the sales person assured me that it had A/C. It turns out that it just has a fan that blew cold December air, and the jeep does not have A/C. I learned this recently as the weather became warmer. The sales person was not truthful. When I called the dealership to rectify this issue, they were not interested in a sensible resolution. I also found out that the sales person no longer works there. I just want to put a warning out to other consumers and alert them of the unprofessional practices of this dealership. More

I had and outstanding experience at Tacoma Dodge Dealership. I started my process for my brand new 2011 Dodge Durango while stationed in Atsugi Japan. During my last few months in Japan, Jerry was v Dealership. I started my process for my brand new 2011 Dodge Durango while stationed in Atsugi Japan. During my last few months in Japan, Jerry was very quick to answer any question I had and made sure this transition was flawless. He is a true professional and an expert in his craft. Thank you. I am looking forward to working with him again and purchase another Dodge product for my wife. In addition, Mike in finance worked hard to ensure all of our "i's" were dotted and our "t's" were crossed. I really appreciated that he went in depth and made sure that I was making an important decision dealing with long term coverage for my vehicle. Sometimes its more about "big" picture rather than whats in front of you. Bravo Zulu to these gentlemen, extraordinary service! More

Tacoma Dodge offered the most aggressive deal and trade-in allowance of any of their competitors. I figured there was no way it could be true and kept waiting for them to find some way to alter the d trade-in allowance of any of their competitors. I figured there was no way it could be true and kept waiting for them to find some way to alter the deal at the last minute. It never happened. They delivered everything on time for our agreed upon price. I ordered my car from the factory, and even though they weren't going to make much on the deal, I received regular updates on the car's progress during construction and shipping. More

The experience was good except for one drawback and if I had known about this option prior, I would not have purchased the vehicle. First let me state that I asked both salesmen if the vehicle had Navigati had known about this option prior, I would not have purchased the vehicle. First let me state that I asked both salesmen if the vehicle had Navigation as an option and neither could provide a definite answer. I would not be in my current position of seeking onboard navigation if the salesmen had been educated on all of the features of the vehicle. This is by no means a knock on their character because both men have helped me every step of the way through the process. I only purchased the vehicle because of the limited research I was able to conduct on my cell phone searching the Dodge website. The website stated that the Uconnect 8.4 came with Garmon Navigation but after the purcahsing vehicle it is in fact the Uconnect 8.4N model system. If I would known this fact, the salesmen could have provided me the correct answer instead of "I don't know". If it is possible for me to get this system changed out for th 8.4N model, then I will be completely satisfied with my purchase. More

I saw a car that i liked so I applied for an online loan. I was told by the sales man that there wouldnt be a problem getting me financed and to go pick up the car. I told him to be sure before i made the 20 I was told by the sales man that there wouldnt be a problem getting me financed and to go pick up the car. I told him to be sure before i made the 200 mile drive<oneway>. I arrived test drove it and was ready to take it,they told me to purchase auto insurance so i can drive it home. But it all seemed fishy when i went to the finance manager please be careful with the {goodies} they try to put on your purchase price they tell you it wont cost you anything they told me it would help get me financed by getting lowjack and stolen property insurance. they said it doesnt cost anything but it was on my purchase price 850 FOR LOWJACK AND 350 FOR Insurance. Well my sale price for this car was 10700 b ut with the goodies that didnt cost me anything my price was jacked up to over 15000 with taxes. well i took the car home and they call me a few days later and tell me that in order for me to get financed I hve to pick another vehicle or put 4000 down or I gave to bring the car baq, after I already bought the insurance after I went drove 400 miles to get the car after I payed for wheels and tires. I just dont want anybody going through this ordeal I am looking to see if this is legal because it just doesnt seem right im losing more than 1000 dollars because i trusted these people and whats worse my own saleperson doesnt even call to opologize or explain anything. I get a call from someone I didnt even talk with and the people I worked with never returned my calls. Please BECAREFUL. More

The best truck buying experience I have ever had! Great and friendly staff that knows what customer satisfaction is. The dealer has a bunch of inventory to make sure you are getting exactly what you want. and friendly staff that knows what customer satisfaction is. The dealer has a bunch of inventory to make sure you are getting exactly what you want. I would recommend this dealership to anyone looking for a new vehicle. More

We were deciding to purchase the 2011 Jeep patriot and Chad also told us that this Jeep comes with 1 year FREE Sirius Satellite Radio. Next day called Chad and when I asked Doug the manager about it, he s Chad also told us that this Jeep comes with 1 year FREE Sirius Satellite Radio. Next day called Chad and when I asked Doug the manager about it, he said "oh no yours doesn't come with it". Then when i spoke to a different sales manager Tom, he confidently said yes all the jeeps come with it and I said Chad admitted that he made a mistake and it doesn't with it. Then Tom replied, " you sounded like you are unhappy with your purchase, would you like to bring it back?" and I said Yes I would and he said he would call me back but NEVER DID. Basically they LIED to get you to buy the vehicle and do not keep their words and promises about taking care of you! More