Tacoma Dodge Chrysler Jeep RAM
Tacoma, WA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Awesome customer service! Dustin, Amanda, and Nathan were awesome with there great customer service skills and made our car buying experience amazing. Will definitely come bac Dustin, Amanda, and Nathan were awesome with there great customer service skills and made our car buying experience amazing. Will definitely come back whenever I need another car. I can't believe how friendly and how genuine they were when it came to selling us the car. More
NEW VEHICLE I found Robert and his support staff to be not only knowledgeable but very professional. We normally buy two to three vehicles yearly, We will return I found Robert and his support staff to be not only knowledgeable but very professional. We normally buy two to three vehicles yearly, We will return for more of the same outstanding service. More
Amazing!!!! We came in 6 months ago with a huge need, an were helped in the biggest way by getting approved for a 2015 Dodge Journey. An now here we are needing a We came in 6 months ago with a huge need, an were helped in the biggest way by getting approved for a 2015 Dodge Journey. An now here we are needing a second car, and again, they were able to help us out again! We are getting a 2015 Dodge Dart! We couldn't be happier with their dedication and costumer service! More
very helpful We bought new tires and had an alignment done. It was done in less time that we expected. I was very happy with the price and service. They are very f We bought new tires and had an alignment done. It was done in less time that we expected. I was very happy with the price and service. They are very friendly and helpful. More
Lies and more lies This was my Experience at Tacoma dodge in Tacoma, Wa. My wife and I went to Tacoma Dodge to look at the 2015 Jeep Wrangler Rubicon’s. We hadn’t deci This was my Experience at Tacoma dodge in Tacoma, Wa. My wife and I went to Tacoma Dodge to look at the 2015 Jeep Wrangler Rubicon’s. We hadn’t decided if we wanted a 2 or 4 door Rubicon. The salesman asked if we would like to take a test drive and we said yes. The first test drive was the 2 door Rubicon and all went well. The next test drive was the 4 door Rubicon. My wife and I sat in back to see the fit; the salesman said he has to drive the vehicle off the property. We merged on to Tacoma Avenue, at the next light the salesman drove onto a dirt road. The road had many turns. He proceeded to drive fast and turning hard, to me this was inappropriate and did not represent what a “Jeep” can do. This was simply driving fast and dangerous, which scared my wife and made her very uncomfortable. It was a concerning trip as he came of the dirt road weaving onto asphalt. Hitting asphalt while driving fast and swerving could easily been problematic. We left that evening with no intent of working with your sales team. Morgan from the dealership called to ask how our experience was, I detailed out the test drives and said that our experience was not pleasant and would not be working with them to purchase a Rubicon. Morgan started emailing and I asked for the bottom price of the jeep. She gave us a price which was acceptable to us and we made an appointment to have our trade-in appraised. The price of the Jeep was already established. When we got to the dealership we met L.C. and he knew that all we needed was the price on our trade-in, which we negotiated back and forth a few times finally agreeing on a price. L.C. made a loud announcement about selling Jeep everyone cheers, so now we wait to go sign papers. Once in the finance office to sign they started handing us all these different options they added on. We asked the guy where he got this from, he said it is what we approved. I asked to see what he was talking about and said I had never seen that form. I pointed out that there was no customer signature only the salesman manager (Troy), he agreed that was strange. I told him we only want the jeep with no extra add-ons and insurances. He removed the items and printed the final contract. The Jeep went up about $7000 from what we originally agreed to. I told him about the price Morgan had emailed me and he left to talk to sales manager. They both came back and the manager said he could not honor what they emailed to me. At that point I said we are not interested, the sales manager said your almost done, why let the deal go and he could not believe we were going to cancel. They just tried to add $7000 on the price of the Jeep plus every option under the sun on the paperwork hoping we would just sign. The original paper that listed the price of the Jeep and our trade-in was no longer available, which we had signed. The deal was nothing but a bunch of lies and wasted 3.5 hours of the day. We will never give your dealership our business. We went to Larson Jeep in Puyallup, Washington and received great service, a deal we accepted and they held true to. Tacoma Dodge is dishonest and tries to trick their customers. Rob and Tyler at Larson Jeep were great and uphold honesty and true customer service. More
very impressed with Robert and victoria. very helpful Worked very well with me. Would do business with them anytime. Very efficient at getting everything done. Very good options of cars to choose from. Worked very well with me. Would do business with them anytime. Very efficient at getting everything done. Very good options of cars to choose from. Didn't feel like they we just trying to make a quick buck. More
RIPOFF Save your money - don't shop here. Don't trust them with any hold money - they still haven't refunded mine, and I already have the plates on the new Save your money - don't shop here. Don't trust them with any hold money - they still haven't refunded mine, and I already have the plates on the new Jeep from Larson. More
friendly, honest, good service with a smile I love how hard these guys work to get me in a car that I can afford. They worked hard to find a lender who would finance me as I didnt have the best I love how hard these guys work to get me in a car that I can afford. They worked hard to find a lender who would finance me as I didnt have the best credit. Totally would recommend this place to anyone. And Willie Newcomb and Chris Bonilla were awesome to work with. More
HORRIBLE 2 HOUR EXPERIENCE After buying a new car here, I went in to get my license plates, the key they forgot to give me in the first place, a free car wash, and free tank of After buying a new car here, I went in to get my license plates, the key they forgot to give me in the first place, a free car wash, and free tank of gas. You would think that would take, what, a maximum of half an hour to do? NOT HERE!!! It took over 2 hours and 15 minuets to accomplish that. After an hour and a half I asked if it was almost done, I was getting fed up. The person "helping" me said they were just about to start the wash and it would be ready soon. Over half an hour later she comes in and says that the car is pulled up front and they are just putting the license on. If they're just now putting the license plates on, WHAT ON EARTH HAVE THEY BEEN DOING FOR THE PAST 2 HOURS!?!?! It was a Wednesday morning, they did not seem that busy, and people who came in after us kept being done before us. One of the worst things was the fact that no one apologized for the time we wasted there. She kept saying that it was almost done, almost done, just this last thing to do, but never once did she say that she was sorry it was taking so long or gave any kind of reason why it was taking so long. My only guess is that they are terrible at time management or hated me personally and wanted me to suffer. Do not ever get any work done here, especially something really simple, unless you want to spend your ENTIRE day in the waiting room. More
Makes you nostalgic for a time gone by. Absolutely changed the way I view car dealerships. We went shopping for a Jeep Grand Cherokee, looking online and stopping at a few places here and t Absolutely changed the way I view car dealerships. We went shopping for a Jeep Grand Cherokee, looking online and stopping at a few places here and there. It usually ends the same way…a pushy salesperson tries to get you into a boiler room situation with a boss who is working on a third divorce and trying to ignore the bottle in the file cabinet. Not this place. We emailed Nicole in Internet Sales ahead of time. They agreed to meet the price Dave Smith in Idaho had quoted us. When we got there she introduced us to Norm - a really nice guy who seemed kind of an odd fit for a car salesman. Norm didn't try to push us into anything. Just asked us what we wanted. He did a great job of working with us to really decide what options we needed and could live without. After a half hour of checking cars out we suggested that we go inside and see if we could agree on a price. That took literally ten minutes. Anybody can find out what invoice is now, we made what we felt was a really low but fair offer. He went to the boss one time and we had a deal. We have great credit and could write a check for the car, but with 0 percent interest why would you? Then we went to finance which took ten more minutes. Norm had our car detailed and filled it up with gas. That's it. Got a really good deal on a super nice SUV. But more importantly we met a bunch of people who actually care about what they are doing. They really want you to love your new car. Which is a lot easier if you have a great experience buying it. Thanks a lot Norm! And everybody at TacomaDodge. More