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Tacoma Dodge Chrysler Jeep RAM
Tacoma, WA
467 Reviews
Proudly Serving Tacoma, Spanaway, DuPont, and Surrounding JBLM Areas
Located conveniently next to Joint Base Lewis McCord (JBLM), Tacoma Dodge Chrysler Jeep Ram proudly serves the brave men and women who call JBLM their home. We feel it’s our duty to provide these brave men and women with quality vehicle options, and happily offer military incentives to all who shop with us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 467 reviews
July 27, 2015
Awesome experience Today we went to Tacoma Dodge to test drive a 2015 ram 1500 crewcab Laramie. Melissa Nguyen in Internet sales helped us and found us the best sales pe Today we went to Tacoma Dodge to test drive a 2015 ram 1500 crewcab Laramie. Melissa Nguyen in Internet sales helped us and found us the best sales person in the world, Kathy McCullough. Our test drive was great and ended buying the vehicle because the dealership and sales person was awesome and friendly to deal with. Would recommend them to anyone because it made buying a car a pleasant experience. More
by Crewcab
Employees Worked With
Kathy McCullough
Helpful July 27, 2015
Professional customer care I purchased a new vehicle from Tacoma Dodge through the USAA car buying service. I was helped by Willie Newcomb. I am usually pretty uncomfortable in I purchased a new vehicle from Tacoma Dodge through the USAA car buying service. I was helped by Willie Newcomb. I am usually pretty uncomfortable in a car dealership and can't stand pushy salesmen, but I was impressed by Willie's professionalism and honesty. My wife and I left the dealership with our new vehicle, happy and without buyer's remorse. I also highly recommend the USAA car-buying service to my fellow service members. Thanks Willie! More
by jholl4
Employees Worked With
Willie Newcomb
July 26, 2015
AMAZING!!!!! I honestly couldn't have asked for a better experience. Came into the dealership w/ no intention of purchasing a car and walked out with my dream car I honestly couldn't have asked for a better experience. Came into the dealership w/ no intention of purchasing a car and walked out with my dream car and an awesome deal!!!! This was my first car and I have no regrets walking out of this dealership. Happy customer! More
by shanelshep
Employees Worked With
Amanda, Dustin, and Nathan
July 26, 2015
Awesome customer service! Dustin, Amanda, and Nathan were awesome with there great customer service skills and made our car buying experience amazing. Will definitely come bac Dustin, Amanda, and Nathan were awesome with there great customer service skills and made our car buying experience amazing. Will definitely come back whenever I need another car. I can't believe how friendly and how genuine they were when it came to selling us the car. More
by baseding
Employees Worked With
Dustin, Amanda, nathan
July 26, 2015
great customer service Kathy McCollough went above and beyond great service finding the specific truck we wanted and getting it here. she was very pleasant and efficient to Kathy McCollough went above and beyond great service finding the specific truck we wanted and getting it here. she was very pleasant and efficient to work with. I would recommend Kathy and Tacoma Dodge More
by terry
Employees Worked With
kathy McCollough
July 24, 2015
NEW VEHICLE I found Robert and his support staff to be not only knowledgeable but very professional. We normally buy two to three vehicles yearly, We will return I found Robert and his support staff to be not only knowledgeable but very professional. We normally buy two to three vehicles yearly, We will return for more of the same outstanding service. More
by DON@TAXCENTERSINC.NET
Employees Worked With
ROBERT
July 24, 2015
Amazing!!!! We came in 6 months ago with a huge need, an were helped in the biggest way by getting approved for a 2015 Dodge Journey. An now here we are needing a We came in 6 months ago with a huge need, an were helped in the biggest way by getting approved for a 2015 Dodge Journey. An now here we are needing a second car, and again, they were able to help us out again! We are getting a 2015 Dodge Dart! We couldn't be happier with their dedication and costumer service! More
by JCherry3122
Employees Worked With
Victoria.
July 23, 2015
very helpful We bought new tires and had an alignment done. It was done in less time that we expected. I was very happy with the price and service. They are very f We bought new tires and had an alignment done. It was done in less time that we expected. I was very happy with the price and service. They are very friendly and helpful. More
by ctremlett
Employees Worked With
Christina
June 10, 2015
Lies and more lies This was my Experience at Tacoma dodge in Tacoma, Wa. My wife and I went to Tacoma Dodge to look at the 2015 Jeep Wrangler Rubicon’s. We hadn’t deci This was my Experience at Tacoma dodge in Tacoma, Wa. My wife and I went to Tacoma Dodge to look at the 2015 Jeep Wrangler Rubicon’s. We hadn’t decided if we wanted a 2 or 4 door Rubicon. The salesman asked if we would like to take a test drive and we said yes. The first test drive was the 2 door Rubicon and all went well. The next test drive was the 4 door Rubicon. My wife and I sat in back to see the fit; the salesman said he has to drive the vehicle off the property. We merged on to Tacoma Avenue, at the next light the salesman drove onto a dirt road. The road had many turns. He proceeded to drive fast and turning hard, to me this was inappropriate and did not represent what a “Jeep” can do. This was simply driving fast and dangerous, which scared my wife and made her very uncomfortable. It was a concerning trip as he came of the dirt road weaving onto asphalt. Hitting asphalt while driving fast and swerving could easily been problematic. We left that evening with no intent of working with your sales team. Morgan from the dealership called to ask how our experience was, I detailed out the test drives and said that our experience was not pleasant and would not be working with them to purchase a Rubicon. Morgan started emailing and I asked for the bottom price of the jeep. She gave us a price which was acceptable to us and we made an appointment to have our trade-in appraised. The price of the Jeep was already established. When we got to the dealership we met L.C. and he knew that all we needed was the price on our trade-in, which we negotiated back and forth a few times finally agreeing on a price. L.C. made a loud announcement about selling Jeep everyone cheers, so now we wait to go sign papers. Once in the finance office to sign they started handing us all these different options they added on. We asked the guy where he got this from, he said it is what we approved. I asked to see what he was talking about and said I had never seen that form. I pointed out that there was no customer signature only the salesman manager (Troy), he agreed that was strange. I told him we only want the jeep with no extra add-ons and insurances. He removed the items and printed the final contract. The Jeep went up about $7000 from what we originally agreed to. I told him about the price Morgan had emailed me and he left to talk to sales manager. They both came back and the manager said he could not honor what they emailed to me. At that point I said we are not interested, the sales manager said your almost done, why let the deal go and he could not believe we were going to cancel. They just tried to add $7000 on the price of the Jeep plus every option under the sun on the paperwork hoping we would just sign. The original paper that listed the price of the Jeep and our trade-in was no longer available, which we had signed. The deal was nothing but a bunch of lies and wasted 3.5 hours of the day. We will never give your dealership our business. We went to Larson Jeep in Puyallup, Washington and received great service, a deal we accepted and they held true to. Tacoma Dodge is dishonest and tries to trick their customers. Rob and Tyler at Larson Jeep were great and uphold honesty and true customer service. More
by Not Happy
Employees Worked With
L.C., Morgan
May 11, 2015
very impressed with Robert and victoria. very helpful Worked very well with me. Would do business with them anytime. Very efficient at getting everything done. Very good options of cars to choose from. Worked very well with me. Would do business with them anytime. Very efficient at getting everything done. Very good options of cars to choose from. Didn't feel like they we just trying to make a quick buck. More
by chrisearles45
Employees Worked With
victoria, robert
