Tacoma Dodge Chrysler Jeep RAM

Recall I took my vehicle in for 2 safety recall issues and the service writer told me it would take 2 1/2 hours..I was surprised to hear it would take that l I took my vehicle in for 2 safety recall issues and the service writer told me it would take 2 1/2 hours..I was surprised to hear it would take that long. It only took a little over thirty minutes. I was quite happy about that. More

Oil Change & Recall Update I made an appointment for the oil change & recall & received great customer service both on the phone & when I dropped off my vehicle. I had a concer I made an appointment for the oil change & recall & received great customer service both on the phone & when I dropped off my vehicle. I had a concern about my Jeep's steering & the service manager was willing to take a ride with me to see if he could address the problem. It didn't recur but he made a note about it & told me to come back to see if they could diagnose it if it happens again in the future. I usually wait for my vehicle to be serviced & the waiting area is clean & comfortable with snacks/drinks for purchase. I prepaid for my oil changes & appreciate being able to save some money! More

truck service Christina is so nice and polite that it was really nice going there to get service on my truck I cant thank her enough :) I will see u next oil change Christina is so nice and polite that it was really nice going there to get service on my truck I cant thank her enough :) I will see u next oil change and by the way I sent my dad there to buy his jeep so yes I recommend this place and they took good care of him More

Oil Change My service was awesome, my service rep, Brandon Gordon, keeps me informed on my vehicle, and always reviews my overall check points with me. It is so My service was awesome, my service rep, Brandon Gordon, keeps me informed on my vehicle, and always reviews my overall check points with me. It is so easy to get my service done there, I drive from Olympia to Tacoma to their service shop. More

Jeep service I have been having my Jeep Cherokee serviced by your dealership every since the Jeep guys further down South Tacoma Way moved out. I have been happier I have been having my Jeep Cherokee serviced by your dealership every since the Jeep guys further down South Tacoma Way moved out. I have been happier with both the cost and quality of your service dept. Kathy Taylor has been particularly helpful. More

Service Appointments I have used Tacoma Dodge for years. I bought a 2005 Grand Caravan from them and had it serviced on a regular basis. They have always been wonderful to I have used Tacoma Dodge for years. I bought a 2005 Grand Caravan from them and had it serviced on a regular basis. They have always been wonderful to deal with. I now have a 2014 Chrysler Town and Country. I have brought it in twice for service. Both times, Christina Gregg the first time and Kahlan Cheyney the second time were so very nice, professional, courteous and a pleasure to do business with. The work was very well done and I left a "Happy Camper". More

Pleasant and Professional Service Came in for a scheduled appointment on Friday morning and Christina took charge of my vehicle service. With Christina's help I was able to make an app Came in for a scheduled appointment on Friday morning and Christina took charge of my vehicle service. With Christina's help I was able to make an appointment for the following day to handle un-scheduled warranty work on our other vehicle. It couldn't get any easier working with the Service Advisor group as that weekend was. More

THESE PEOPLE ARE TERRIBLE PLEASE SEE MY REVIEW ON YELP AS IT IS TOO LONG TO REPEAT. They said could not register in WA for OR. Told me I had to make trip at my expense to OR. PLEASE SEE MY REVIEW ON YELP AS IT IS TOO LONG TO REPEAT. They said could not register in WA for OR. Told me I had to make trip at my expense to OR. Floor mats missing. Was not walked thru on how to use different systems. FLOOR MGR. Domic came to my truck bec he saw I was upset and talked to me. Domic called me next day and he had called Oregon DMV and they told him how to register from WA and he down loaded forms for me and gave me envelope. Spent half hour w/General Mgr and told him this story. Told him Domic should get commission not Willie. General Mgr. said he would take care of Domic and would deal with the other two. Got email from a lady called Karen B. from Tacoma Dodge and she tried to make LIGHT of my problems. I replied to her email and then she blocked my reply. NOT A GOOD DEAL.NEW POST 11/20/15: The two trim strips on the cab started to fall off this morning so detail dept. pulled them off and will replace next week. SO NOW I HAVE MADE 3 TRIPS TO DEALER W/PROBLEMS, NO OFFER TO FILL TANK TODAY. I have now filed a complaint w/ the BETTER BUSINESS BUREAU. T;his is after talking to Shawn GENERAL MANAGER and KAREN BACHMANN PUBLIC RELATIONS for Tacoma Dodge.. More

Nice experience Not the typical experience we have had at other dealerships when negotiating a sale. Kathy, our sales person, was friendly, honest, and a real "go-get Not the typical experience we have had at other dealerships when negotiating a sale. Kathy, our sales person, was friendly, honest, and a real "go-getter". She had a test drive vehicle all ready for us, to get an idea of what we like/dislike in the model we were looking for. When she located a potential match (out on the back lot) and we were seriously interested, all the lot attendants were busy, so she went out in the rain, and moved several cars herself to bring it to us. Everyone we encountered in the showroom seemed happy and friendly. The part we always dread the most is when the finance guy takes you into the "little room" and high pressures you to buy things you aren't interested in. This did not happen. He was very nice, and explained many options, but did not treat us like we were ignorant when we declined some. Kathy made sure to demonstrate everything on the new car, and even called the next day to see how we were doing and ask if we had any questions. More

Vehicle service Christina took my service order right after I walked in the door. Was told it would be approx. one hour. My vehicle was ready to go in about 35 Christina took my service order right after I walked in the door. Was told it would be approx. one hour. My vehicle was ready to go in about 35 minutes. I get my vehicle serviced at this dealership and never go to anywhere ele due to the excellent here. Ralph Parker More