Tacoma Dodge Chrysler Jeep RAM

It's too bad really Wow. Just wow. I am mechanical and work on my cars as much as possible. There are some things I am unable or uncomfortable doing. There are also recal Wow. Just wow. I am mechanical and work on my cars as much as possible. There are some things I am unable or uncomfortable doing. There are also recalls, where I need have to take my vehicle in to get serviced according to the recall notice. The NHTSA investigated the location of the gas tank in the 1999-2004 Jeep Grand Cherokee and found that the location of the gas tank caused the vehicle to be susceptible to explosion in the event of a rear end collision. But the recall, which came in an 11th-hour deal between the automaker and the National Highway Traffic Safety Administration, covers only 1.56 million of the 2.7 million Jeeps that the government wanted repaired. The rest are part of a "customer service action" and many may not get fixed. Chrysler, looking at its bank account, decided that $300 million was too much of a cost to fit all the vehicles with a tow hitch (which they agreed to do for the early model Grand Cherokees that has the gas tank in the same location, but far fewer vehicles on the road), and that the cost of lawsuits for wrongful deaths would be cheaper. I just bought a 2004 Grand Cherokee and was notified of the recall. I took my Jeep in to Tacoma Dodge believing that they would structurally enhance the rear end of the vehicle to keep me and my family as safe as possible. What I got was nothing. That perplexed me, so I asked to talk to the tech. The tech told me I didn't have a hitch, so Chrysler told him to do nothing but note it. I asked to talk to the Service Manager. He told me that Chrysler told them that if I didn't already have a hitch on my Jeep, then they didn't have to do anything. I told him that doing the minimum that Chrysler says you have to do and doing the right thing are different. I expect Chrysler, being a multinational conglomerate, to put their bank account ahead of the people that buy their cars. I also expect Tacoma Dodge, since they like to tout that they are a local shop committed to "Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business.", to put their customers ahead of profit. Tacoma Dodge knows about the hundreds of people that have died in these collisions. They know that installing a hitch can and will save lives. They also know that it will cost them about $100. Eric (not sure his last name), decided that the $100 bucks was more important than ensuring the safety and satisfaction of his client. He actually had the audacity to yell at me and tell me if I was so concerned about my family's safety, I should buy my own xxxx hitch and that he'd be happy to sell me one. When I told him that i was already buying one from someone else because safety was my number 1 concern, he changed topics and went back to the "Chrysler tells us what to do" excuse. It's a shame really. The $293 I spent on a factory hitch means very little to me. I'm sure that the cost of the hitch, which is significantly less than I paid, means even less to Tacoma Dodge. Yet Eric and his team decided that, however much that was, was more important than me and my families safety and more than I am worth as a customer. Furthermore, I really didn't expect when I complained, that I would get a call back and be yelled at, belittled, degraded and have them insinuate that I was a bad father. Regardless, it is obvious that Tacoma Dodge has lost me as a customer and I sincerely hope that this post reaches at least one person before they make the mistake of taking their vehicle to Tacoma Dodge. There are many other service centers in the area that can do work for you, including warranty work, even if you bought your vehicle through Tacoma Dodge. Please don't let them continue to treat us like they did and still give them your business. You deserve more. You deserve to be respected and have your voice heard. You deserve better than Tacoma Dodge. More

Broken promises After buying a brand new car with my wife we decided to buy an 07 Dodge Ram I am very happy with the truck itself but while waiting at the dealership After buying a brand new car with my wife we decided to buy an 07 Dodge Ram I am very happy with the truck itself but while waiting at the dealership for it to be serviced a Salesman said it would be brought inside it was not brought inside and got hit by another customer I did and up taking possession of the truck and after discussing it with the general manager he said I would like to make you happy what can I do I told him I wanted no cash just a cold air intake. He did state that he could probably make that happen said that he would get ahold of me over the weekend or Monday at the latest here it is almost Friday and still no word from him. Just based on that me and my wife will no longer go through Tacoma Dodge if you are unable to do something you should state it and not just give somebody false hope. On the other hand Fred their salesmen outstanding. More

My new jeep I had a great time at the dealership my salesman was George he went above and beyond he made the car buying experience fun will be back when ready to I had a great time at the dealership my salesman was George he went above and beyond he made the car buying experience fun will be back when ready to trade More

My new jeep I had a great experience my salesman were Willie and George they made me car buying experience fun and easy I would highly recommend both I had a great experience my salesman were Willie and George they made me car buying experience fun and easy I would highly recommend both More

Unethical loan practices This dealership is unbelievably unethical, we purchased 16 Dart, signed a loan at just under 4% but when the loan agreement arrived on Saturday from t This dealership is unbelievably unethical, we purchased 16 Dart, signed a loan at just under 4% but when the loan agreement arrived on Saturday from the bank the interest rate was almost 7%. We spoke with the dealership on Sunday, told us to pay it, that was our loan and the extra was from financing. On Monday I was on the phone with the bank for over 4 hours, they were reviewing our loan but could make no guarantee the rate would be lowered. I went back to the dealership to get a guarantee, nothing they refused to give me a guarantee the apr on the paperwork would be honored and refused to take the car back. I would never send anyone here, they are unhelpful and lie to your face. More

Overall Positive Experience We recently leased a 2016 Patriot from this dealership. Initially, Willie greeted us and supported us in taking some test drives. Dominick worked wi We recently leased a 2016 Patriot from this dealership. Initially, Willie greeted us and supported us in taking some test drives. Dominick worked with us on the best deal and jeep and was very professional. The financial department got our paperwork finalized professionally and expediently and we are generally happy with our vehicle. Willie, one of the salesmen, actually gave us his cell phone and answered an early morning call from us about some issues we encountered with our 1 year subscription to Serius radio---he wasn't even at work yet but still went above and beyond and helped us out, forwarding our concerns to his management!!! It's still the first week with our new jeep, but so far, so good with Tacoma Dodge. More

Amazing Tacoma Dodge service is by far the best! I've dealt with Larson Dodge a couple times and have always had a bad experience, I only switched to Larson f Tacoma Dodge service is by far the best! I've dealt with Larson Dodge a couple times and have always had a bad experience, I only switched to Larson from Tacoma Dodge because they are closer. However, I am more than willing to travel a little further for a much better experience with Tacoma Dodge. Brandon in service is the best and Tacoma Dodge should be very proud to have such a valuable employee!! More

Amazing Service! I just bought a new Jeep Patriot. Previously had a Ford Focus and was not pleased with it. So, I got ahold of Willie Newcomb at Tacoma Dodge Chrysler I just bought a new Jeep Patriot. Previously had a Ford Focus and was not pleased with it. So, I got ahold of Willie Newcomb at Tacoma Dodge Chrysler Jeep and he helped me purchase my Jeep. He was so patient and kind. He got along with not only me but my boyfriend and friend and made us feel welcomed. Phillip Olson also helped me finalize the sale. He was welcoming as well. I definitely will recommend this dealer to someone looking for a new vehicle. More

Service Department They were able to get me in right away and finished the work on time when promised. The staff were friendly and seemed to care about their clients. They were able to get me in right away and finished the work on time when promised. The staff were friendly and seemed to care about their clients. More

New Jeep Patriot Came down from Seattle as they have a great inventory to choose from. Casper was our salesman and he was great. Have bought 5 cars in my life and this Came down from Seattle as they have a great inventory to choose from. Casper was our salesman and he was great. Have bought 5 cars in my life and this was by far my best experience. More