Tacoma Dodge Chrysler Jeep RAM

Terrible customer service. No call back Was interested in buying a vehicle. Stopped in on the weekend and scheduled a appt for the following monday. Came in and filled out app and provided i Was interested in buying a vehicle. Stopped in on the weekend and scheduled a appt for the following monday. Came in and filled out app and provided info..never got a call back will never recommend tacoma dodge to anyone..worst car buying experience ever! More

Exactly as promised! I do not give 5 stars easily. I went to see John Donnelly (salesman) 3 times before making my purchase. I have worked in the car business for many yea I do not give 5 stars easily. I went to see John Donnelly (salesman) 3 times before making my purchase. I have worked in the car business for many years myself and I know what to expect. I did my research and so did John. I am very happy with my purchase and the overall treatment I received. More

Scammer Went back to trade a vehicle i had jus got 2weeks before...they wouldnt apply that 11thosdand credit deposit i give into the down they make me do a wh Went back to trade a vehicle i had jus got 2weeks before...they wouldnt apply that 11thosdand credit deposit i give into the down they make me do a whole new deal... will go to dodge larson next time. More

Service disappointment I have scheduled my oil change online for 9am appointment, however, because when I scheduled it it was after midnight I decided to call as soon as the I have scheduled my oil change online for 9am appointment, however, because when I scheduled it it was after midnight I decided to call as soon as they open and make sure that it's still ok to come. So I called at 8am appointment coordinator named I believe Melinda picked up and reassured me that it's ok to come. So when my husband drove there which is 30 min away he was surprised that nothing is available but they void fit him in in between appointments but he would have to wait about 2 hours. Which he couldn't do cause we don't have the convenience of time. I'm very disappointed and frustrated we kill one you're of time plus gas. The reason I'll be back for this oil change because it's complimentary with a purchase of a new car, but I will never be back unless something goes wrong with a care and they have to fix it on warranty. Oh and for some reason employees there believe if they say sorry everything becomes fine and issue becomes resolved More

One worset experince from dealer and they do not care!!!!!!! I have just had the worst experience of my life dealing with the dodge dealer in Tacoma. The service at this place is the worst I have ever dealt with I have just had the worst experience of my life dealing with the dodge dealer in Tacoma. The service at this place is the worst I have ever dealt with, I purchased 4 vehicles from there at present and this is my last! I was smelling a burning plastic smell in my car coming out of the heater on three separate occasions, I took it in to be looked at, and get an oil change.They changed oil and weirdly the smell was not so potent anymore, but it is still there and 45 minutes later the smell was back they told me they found nothing and claimed they checked it twice...putting it on a computer and getting no codes doesn't always mean there is no issue, they don't seam to know how to do more than look at a computer screen, I'm taking it to another dealer as this dealer has lost my business forever due to this issue and more past issues then I want to type about right now, when I picked up my vehicle I found a scratch the front bumper and my sports mode did not work when they gave it back to me!!!!! They told me that they did not do it but the scratch is there and it wasn't before! they're not going to take care of it, they scratched a vehicle I had prior to this also and rolled the tint I had gotten done, driving home and finding no sports mode that is what made my decision, Never buy from the Dodge dealer in Tacoma or Enumclaw Dodge they're owned by the same person. They are the worst dealership to deal with in the northwest in my opinion Aka Universal autogroup and curbside motors from Washington!!!! The GM there is a great guy and retained my business there to this point even though there had been other issues...but I an done with there service director.. Now lets talking about the sales and financing, they are pretty scandalous on how they get you to buy a car or truck from them, on my last deal they made me take an extended service contact that added over 2500 dollars to the term of the loan and to rise my payment which covered the same as the cars factory warranty, which is garbage really. If I would have known these things about this company sooner, I would have run from this dealership or any other dealership Universal autogroup owns, in my opinion they lie the cheat and don't care about anything once the deal is done!? More

New car purchase Very helpful on getting the car I wanted for right price and payment . The staff worked very well to do best deal possible,and gave me good trade in v Very helpful on getting the car I wanted for right price and payment . The staff worked very well to do best deal possible,and gave me good trade in value on my used vehicle More

Dart set 2015 Hello everyone 2015 Dodge Dart has died 3 times while driving Tacoma Dodge general manager told me I'm not allowed on the premises because I'm unhappy Hello everyone 2015 Dodge Dart has died 3 times while driving Tacoma Dodge general manager told me I'm not allowed on the premises because I'm unhappy with my car More

Financial goof ups We noticed on the contract that there was charge for maintenance on our new jeep patriot and also a service contract charge. We said we did not want We noticed on the contract that there was charge for maintenance on our new jeep patriot and also a service contract charge. We said we did not want either one. The paper work was completed and we "assumed" (yes, we should have read closer) the charges were removed. The maintenance charge was removed but the service contract charge (we saw later) was still on there. We received no other paper work that would explain what a service contract was. I stopped in less than a month after taking vehicle home and filled out a form to be sent to the Bank. The Bank has NOT rec'd anything yet from the dealer. I think 2 weeks is sufficient time to have dealt with the contract overage. We also paid for the North West protection pkg and I'm not sure it was worth it. I see what looks like clear coat paint bubbles on the hood. Does this go away? More

Happy 2nd Time Purchase I had been searching for a Dodge Ram Ecodiesel. Tacoma Dodge Ram had the truck on their lot. I called and made an appointment to see and test drive. I had been searching for a Dodge Ram Ecodiesel. Tacoma Dodge Ram had the truck on their lot. I called and made an appointment to see and test drive. Willie Newcomb treated me right away and took me through the whole process. Willie was very professional, polite and up front about everything. I am now very pleased to be driving my new 2016 Dodge Ram Ecodiesel truck. I believe I will enjoy this truck for many years thanks to Wilie Newcomb. He did everything possible to make my deal work for me and my needs. I would highly recommend This dealership to anyone wanting to purchase a new or preowned vehicle. Ask for Willie Newcomb. I am sure he will do everything possible to make your purchase experience work for you too. Thank you Willie! John in finance was also great to work with. He was also very professional and to the point. He too worked with my needs in a professional manner. More

Looking for a vehicle I stopped into Tacoma Dodge looking for a vehicle and I met with a saleslady Mrs. McCullough, I had all the paperwork needed like bank statements and I stopped into Tacoma Dodge looking for a vehicle and I met with a saleslady Mrs. McCullough, I had all the paperwork needed like bank statements and a letter from my bankruptcy. She then took my information and came back with a offer for a 2016 Jeep Patriot. It was late in the evening so it was dark, we walked the closest lot with a key to the brand new Jeep, but it wasn't there so we went to a near by lot and found the vehicle. We searched many rows of cars with minimal lighting. We then drove back to the dealership to obtain the two car keys to move out of the way to get to the vehicle I was looking for. We then drove around and had some very lengthy conversations. Once back at the dealership it was not long till the finance manager sat down and finished the process. More