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Tacoma Dodge Chrysler Jeep RAM

Tacoma, WA

4.8
544 Reviews
Proudly Serving Tacoma, Spanaway, DuPont, and Surrounding JBLM Areas Located conveniently next to Joint Base Lewis McCord (JBLM), Tacoma Dodge Chrysler Jeep Ram proudly serves the brave men and women who call JBLM their home. We feel it’s our duty to provide these brave men and women with quality vehicle options, and happily offer military incentives to all who shop with us.
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4101 S Tacoma Way

Tacoma, WA

98409

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Showing 544 reviews

January 20, 2021

Great place to buy a car and Steve crosetti really takes care of his customers and cares about what you want I appreciate the great job he did for me. More

by Salena.conrado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby
Jan 20, 2021 -

Tacoma Dodge Chrysler Jeep RAM responded

Thank you for the kind review! We are glad to know that Steve could make your visit to our Sales Department a great one. Please let us know if we can be of any further assistance to you.

January 19, 2021

01/19/2021Thank You Steve Crosetti ,for listening and 01/19/2021 Thank You Steve Crosetti , for listening and turning this situation. Steve the General Manager took time out to listen and to not only m More

by AJMorton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Crosetti
Jan 20, 2021 -

Tacoma Dodge Chrysler Jeep RAM responded

Thank you so much for the opportunity to turn around your experience. We're so glad you are enjoying the vehicle. If there is anything further we can help with, please do not hesitate to reach out!

November 19, 2020

A horrible company that does shoddy work on vehicles. I took my car in for a check engine light, and they tried returning it with the light on and told me that many people come and leave with that light on More

by josh.82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike, Brandon, John
Nov 20, 2020 -

Tacoma Dodge Chrysler Jeep RAM responded

Hi, We take our customers' feedback seriously and would appreciate the opportunity to speak with you and directly address your concerns regarding your recent experience with our Service Department. Please contact me at your earliest convenience. Best, Steve Crosetti General Manager (253) 475-7300

September 23, 2020

Referred customer in July. Was suppose to get $100 check. Getting run around from Todd and all involved Sept 23 and NO CHECK :( :( Awful Customer Service!! More

by Cyndi Schroeder
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Heidi and Todd (Frankie was great)
Sep 24, 2020 -

Tacoma Dodge Chrysler Jeep RAM responded

Cyndi, I apologize that you did not receive the level of service you expected and would appreciate the opportunity to address your concerns. Please reach out to me at your earliest convenience to discuss your situation. I hope to hear from you soon. Best, Steve Crosetti General Manager (253) 475-7300

September 18, 2020

Highly disappointed in the level of service. Made an appointment and forced to run between the Express lube and service center. Made a 12 a click appointment only to find out they don't work between 12 More

by wrehe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Sep 19, 2020 -

Tacoma Dodge Chrysler Jeep RAM responded

Hello, I extend my regrets towards any inconveniences during your most recent service visit for your Jeep. Thank you for bringing this to my attention. We hope that we'll be able to earn your business again. Please call me directly when you would like to come back in. I can be reached at (253) 475-7300. Best, Steve Crosetti General Manager (253) 475-7300

August 11, 2020

I was told my vehicle would be ready in two days. I have tried to contact my service advisor and left a message to see when it will be ready. No return phone call. I called the front desk again and they wer More

by Melly7522
Recommend Dealer
No
Employees Worked With
Nate
Aug 11, 2020 -

Melly7522 responded

My problem has been resolved that fast. Thank you

Aug 12, 2020 -

Tacoma Dodge Chrysler Jeep RAM responded

Thank you for allowing us the opportunity to address and resolve your concerns. If you should have any further questions, please feel free to reach out to me. We are always here to help! Best, Steve Crosetti General Manager (253) 475-7300

July 03, 2020

Got What I Wanted I brought my 2017 Journey Crossroad in for an oil change. It was noted that there was a small transmission leak so it went over to service for a smal More

by SherylM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gigi, Robert, Nate in service, Isaac and a couple others. I'm sorry I forgot their names;(
Jul 04, 2020 -

Tacoma Dodge Chrysler Jeep RAM responded

Thank you for sharing your experience, Sheryl! We are happy to know that you enjoyed our services. Let us know if there is anything else we can help you with. We look forward to working with you again!

Jul 15, 2020 -

SherylM responded

I've reached out to Robert in finance because I want the unauthorized GAP insurance taken off my loan. I've left three messages and no response. If the loan isn't re done and the amount removed, then Im not going to be happy any longer. :(

February 22, 2020

Best car shopping experience to date. No hassle no pressure comfortable atmosphere. Thanks Tim B. For helping my family and I get into a great vehicle. Awesome customer service and very helpful. -Jas More

by Jasonls77
Recommend Dealer
Yes
Employees Worked With
Tim Bogdanovich
February 02, 2020

This is the dealership to visit if you want great selection, friendly service and real customer care. Justin White is a salesman who went above and beyond for our satisfaction. You will be very hap More

by Happy Buyer
Recommend Dealer
Yes
Employees Worked With
Justin White
January 02, 2020

Took our 2014 Cherokee in for warranty work and when we got it back we lost 3 MPG and the tires howled like a bearing was dry. Called immediately and took it back in. So they charged us the diagnostic fee More

by Lovelyhomestead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon and Craig
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