Tacoma Dodge Chrysler Jeep RAM
Tacoma, WA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 544 reviews
Best experience i have had in my years of buying cars! Normally when i got to a dealership they start by showing me what i tell them i want, i fall in love, come to find out i cant afford it, then the exc Normally when i got to a dealership they start by showing me what i tell them i want, i fall in love, come to find out i cant afford it, then the excitement stops from their and the salesman normally get just pushy and are obviously trying to just get me out the door with whatever to make a dollar. Not this time Micc and Randy took the time to listen to what i wanted, ran my credit to see what i could be approved for and then showed me cars in that criteria (with what i wanted in a car) that honestly made the experience great because now i know whats gonna be more realistic and i could choose from the cars that they can show me and then fall in love with a car! The salesman here Micc and Randy both were personable and knowledgable with their information and got me a 2021 car with low miles witch is what i wanted (plus some). Thank you! More
By far the worst dealer I have ever dealt with in my 35 years of purchasing cars (which I purchase every 2-3 years). Unless you are a live body on their showroom with a bag of cash, don't expect them to g years of purchasing cars (which I purchase every 2-3 years). Unless you are a live body on their showroom with a bag of cash, don't expect them to give you the time of day or even a return call. Then when you finally get a person to respond and you get numbers and financing secured with your bank they tell you "sorry - we don't sell to anyone out of state right now". That would have been good to know at the start of the conversation! Maybe something they could even note on their website? And if you think you can speak to the Sales Manager (Brian) to let him know the frustration you have just been through with the sales team, he will just tell you "sorry, we are rated very high in customer service so I don't know what to tell you". I'm not sure when that was, but it was certainly not with the staff I dealt with. I would never recommend them to anyone EVER! More
This is an update from my review on August 7th 2021. After writing a bad review about Tacoma Dodge for the little bit of money ($195) that they owed my wife for a fender repair on a new car she purchase After writing a bad review about Tacoma Dodge for the little bit of money ($195) that they owed my wife for a fender repair on a new car she purchased, Steve Crosetti the general manager reached out to us and remedied the situation. I spoke to Steve, explained the situation and he sent us the $195 check immediately. Our salesman Alexander was really good to. Danny the sales manager at this dealership was supposed to take care of this but he didn't. He got kind of pissed that he still owed us money. But in the end, Steve Crosetti took care us us. More
My experience with Tacoma Dodge has been hit or miss. This latest time thought was awesome. I made the appointment for a recall item as well as an oil change. I also had two minor cosmetic items I hope This latest time thought was awesome. I made the appointment for a recall item as well as an oil change. I also had two minor cosmetic items I hoped to get help with. Firs, the housing around the electronic eye had gone missing. I bought a replacement on Amazon, but couldn't figure out how to mount it. Secondly, I had attempted to attach a phone holder to the interior air vents, accidently pushing one in too far and not able to reattach it. Tacoma Dodge installed the housing, and refitted the vent for free. Nice work! More
Our salesman Alexander was excellent but the rest of the sales staff were the worst. When we showed up to pick up my wifes new car there was a dent in the fender. They said they would pay for the repair. We sales staff were the worst. When we showed up to pick up my wifes new car there was a dent in the fender. They said they would pay for the repair. We ended up getting it fixed closer to our home. We gave them the pre estimate to get car fixed which they paid. When we picked the car up from the repair shop the bill was $195 over the pre estamate and they refused to pay it. I went back and forth with Danny the sales manager and he said he would take care of it. Its been a few months now and i can't even get him on the phone. These people only care about selling cars and getting them off the lot. Once you're down the road they don't care about you. I wouldn't go back to Tacoma dodge if they were giving cars away. More
Terrible place to leave vehicle. Failed to fix on first try my 2016 Jeep Cherokee so left it another night. This time they repaired the issue but vehicle broken into on their lot and about $250.00 worth of try my 2016 Jeep Cherokee so left it another night. This time they repaired the issue but vehicle broken into on their lot and about $250.00 worth of electronics taken. They had to have left vehucle unlocjed as no w UK nfows broken and it has an alarm. I in nformed them of what was taken yet they ignore it. The jnterior was trashed. Dont go there. More
Terrible company. The service department is staffed with dishonest service advisors and awful mechanics. Takes days to make simple repairs all while they dodge your calls. I will never take another car the dishonest service advisors and awful mechanics. Takes days to make simple repairs all while they dodge your calls. I will never take another car there, or buy anything from them ever again. More
This place is amazing! Stephanie and Alexander were extremely helpful. They helped me get into a new truck with the exact price point I was looking for. I would definitely recommend this place to those extremely helpful. They helped me get into a new truck with the exact price point I was looking for. I would definitely recommend this place to those that are looking for a new car or truck. Their service is second to none! Truly the best! More
I was completely SCAMMED by these guys. I bought a car from them and when it came to signing the paperwork they added a extra maintenance warranty to my contract. Even after I signed the paperwork stating from them and when it came to signing the paperwork they added a extra maintenance warranty to my contract. Even after I signed the paperwork stating that I didn’t want anything extra. When I questioned why it was still on it I was told it wasn’t an additional cost. When they called me back into the office to sign the paperwork for it because they had “forgot”, it was actually an extra $2500 plus $250 tax! When I called to have them take it off they told me that they could only prorate since I drove the car (only had the car for a week). And that they would see about getting the tax refunded. I’ve called in multiple times to check on the process and conveniently nobody is around to help. All I can say is check your contracts and make sure to have someone a with you. I ABSOLUTELY DO NOT RECOMMEND. More
I've been car shopping for months going through many dealerships and salesmen, and not once did I find what I was looking for. I came here thinking I wouldn't find what I wanted, but then a gentleman na dealerships and salesmen, and not once did I find what I was looking for. I came here thinking I wouldn't find what I wanted, but then a gentleman named Bobby helped me look around. He was a good listener and never once tried to sway me to something else. After about an hour of looking at all the lots, he looked at all their sister locations to see if there was anything matching what I wanted. As he was walking me to my car he pointed out a car that had just gotten traded in and it was the car I ended up getting. Out of all the dealerships and people I've gone through, Bobby was the one to get me my dream car. If you come to this place ask for Bobby. More