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Tacoma Dodge Chrysler Jeep RAM

Tacoma, WA

4.8
544 Reviews
Proudly Serving Tacoma, Spanaway, DuPont, and Surrounding JBLM Areas Located conveniently next to Joint Base Lewis McCord (JBLM), Tacoma Dodge Chrysler Jeep Ram proudly serves the brave men and women who call JBLM their home. We feel it’s our duty to provide these brave men and women with quality vehicle options, and happily offer military incentives to all who shop with us.
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4101 S Tacoma Way

Tacoma, WA

98409

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Showing 544 reviews

December 11, 2021

Best experience i have had in my years of buying cars! Normally when i got to a dealership they start by showing me what i tell them i want, i fall in love, come to find out i cant afford it, then the exc More

by Brandon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micc and Randy
Feb 16, 2022 -

Tacoma Dodge Chrysler Jeep RAM responded

Brandon, thank you for sharing your wonderful review of us here at Tacoma Dodge Chrysler Jeep Ram. We are so pleased to read that our Sales Team took fantastic care of you. We value your business and thank you for being a great customer.

September 24, 2021

By far the worst dealer I have ever dealt with in my 35 years of purchasing cars (which I purchase every 2-3 years). Unless you are a live body on their showroom with a bag of cash, don't expect them to g More

by sheri.dave
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Damien Dawson, Brian Michaels, Tim Bogdanovich
September 17, 2021

This is an update from my review on August 7th 2021. After writing a bad review about Tacoma Dodge for the little bit of money ($195) that they owed my wife for a fender repair on a new car she purchase More

by CHRIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Crosetti, Alexander, and Danny
Sep 18, 2021 -

Tacoma Dodge Chrysler Jeep RAM responded

Thank you for taking the time to share your feedback with us. Reviews like yours help us to improve. We hope you'll continue to choose Tacoma Dodge Chrysler Jeep Ram in the future.

August 28, 2021

My experience with Tacoma Dodge has been hit or miss. This latest time thought was awesome. I made the appointment for a recall item as well as an oil change. I also had two minor cosmetic items I hope More

by Tracy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Aug 29, 2021 -

Tacoma Dodge Chrysler Jeep RAM responded

Thank you for sharing how you thought your most recent experience at Tacoma Dodge Chrysler Jeep Ram was awesome, Tracy. We're always happy to do what we can to ensure our guests have positive experiences, and if we can ever address anything for you, please do not hesitate to reach out. Have a wonderful day!

August 07, 2021

Our salesman Alexander was excellent but the rest of the sales staff were the worst. When we showed up to pick up my wifes new car there was a dent in the fender. They said they would pay for the repair. We More

by CHRIS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alexander and Danny
Aug 23, 2021 -

Tacoma Dodge Chrysler Jeep RAM responded

Chris, I appreciate you taking the time to share your feedback and would like the opportunity to discuss your experience with our team here at Tacoma Dodge Chrysler Jeep Ram. Please reach out to me at your convenience. Best regards, Steve Crosetti General Manager (253) 475-7300

July 10, 2021

Terrible place to leave vehicle. Failed to fix on first try my 2016 Jeep Cherokee so left it another night. This time they repaired the issue but vehicle broken into on their lot and about $250.00 worth of More

by jslaceyjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unknown.
Jul 10, 2021 -

Tacoma Dodge Chrysler Jeep RAM responded

Hello, Thank you so much for sharing your review. I would appreciate the opportunity to learn more about your experience with us here at Tacoma Dodge Chrysler Jeep Ram. I look forward to contacting you so we can address your feedback. Best regards, Steve Crosetti General Manager (253) 475-7300

Jul 10, 2021 -

jslaceyjr responded

Well you werent interested when it happened and 2 email complaints to your Service department went unanswered, which if responded to might have changed the outcome.

June 16, 2021

Terrible company. The service department is staffed with dishonest service advisors and awful mechanics. Takes days to make simple repairs all while they dodge your calls. I will never take another car the More

by giants2010champ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erica. Eric Frost-never answered calls.
Jun 17, 2021 -

Tacoma Dodge Chrysler Jeep RAM responded

Thank you for bringing this to my attention. I would like to speak with you about your impressions of the Tacoma Dodge Chrysler Jeep Ram Service Department. Please contact me at your earliest convenience. I hope to work toward a resolution with you. Steve Crosetti General Manager (253) 475-7300

April 15, 2021

This place is amazing! Stephanie and Alexander were extremely helpful. They helped me get into a new truck with the exact price point I was looking for. I would definitely recommend this place to those More

by Sedg35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie and Alexander
Apr 16, 2021 -

Tacoma Dodge Chrysler Jeep RAM responded

Thank you for sharing your experience! It's great to know that we were able to get you into your new Truck at the right price! Congratulations on your vehicle! We are always here if you have any other vehicle related needs!

February 10, 2021

I was completely SCAMMED by these guys. I bought a car from them and when it came to signing the paperwork they added a extra maintenance warranty to my contract. Even after I signed the paperwork stating More

by Kera.fountain
Recommend Dealer
No
Employees Worked With
Robert
Feb 11, 2021 -

Tacoma Dodge Chrysler Jeep RAM responded

Kera, Thank you for taking the time to share your review. I would like the opportunity to speak with you regarding the maintenance warranty in question. Please feel free to reach out to me directly so that we can address this. I look forward to connecting with you. Best, Steve Crosetti General Manager (253) 475-7300

January 24, 2021

I've been car shopping for months going through many dealerships and salesmen, and not once did I find what I was looking for. I came here thinking I wouldn't find what I wanted, but then a gentleman na More

by Austynv2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby
Jan 25, 2021 -

Tacoma Dodge Chrysler Jeep RAM responded

Thank you so much for taking the time to share your great feedback for Bobby and our team at Tacoma Dodge Chrysler Jeep Ram. Congratulations on finally getting the car of perfect fit. We're so glad Bobby could help you out. Have a wonderful day and happy driving!

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