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Tacoma Dodge Chrysler Jeep RAM
Tacoma, WA
520 Reviews
Proudly Serving Tacoma, Spanaway, DuPont, and Surrounding JBLM Areas
Located conveniently next to Joint Base Lewis McCord (JBLM), Tacoma Dodge Chrysler Jeep Ram proudly serves the brave men and women who call JBLM their home. We feel it’s our duty to provide these brave men and women with quality vehicle options, and happily offer military incentives to all who shop with us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 520 reviews
September 18, 2020
Highly disappointed in the level of service. Made an appointment and forced to run between the Express lube and service center. Made a 12 a click appointment only to find out they don't work between 12 appointment and forced to run between the Express lube and service center. Made a 12 a click appointment only to find out they don't work between 12 and 1. I understand that people need a lunch break but why schedule during that time? Waited until 2 to get an oil change. Find a different dealer or service provide. Will be heading back to Dave Smith's when I need my next Jeep. More
by wrehe
Employees Worked With
Unknown
August 11, 2020
I was told my vehicle would be ready in two days. I have tried to contact my service advisor and left a message to see when it will be ready. No return phone call. I called the front desk again and they wer tried to contact my service advisor and left a message to see when it will be ready. No return phone call. I called the front desk again and they were told it would not be ready. All I asked was for a return phone call so I can make plans how I will get to work. Hopefully someone will find time to call me back. Horrible customer. More
by Melly7522
Employees Worked With
Nate
July 03, 2020
Got What I Wanted I brought my 2017 Journey Crossroad in for an oil change. It was noted that there was a small transmission leak so it went over to service for a smal I brought my 2017 Journey Crossroad in for an oil change. It was noted that there was a small transmission leak so it went over to service for a small repair. Thankfully it was a no charge deal since all was covered under my powertrain warranty. So I asked for another 2017 Journey 6 cylinder AWD Crossroad for my rental because I was used to driving one. I was given a red one, same year and model. I fell in love with the red one (is it a girl thing??) After much negotiation (after all it was a rental and not for sale), I made it known I really wanted to trade my current dark grey color with my new lovely red car. Somehow all the people involved helped me. I was approved with a lower interest rate as well. I was able to take off the Rental Tag and it's now mine. More
by SherylM
Employees Worked With
Gigi, Robert, Nate in service, Isaac and a couple others. I'm sorry I forgot their names;(
February 22, 2020
Best car shopping experience to date. No hassle no pressure comfortable atmosphere. Thanks Tim B. For helping my family and I get into a great vehicle. Awesome customer service and very helpful. -Jas pressure comfortable atmosphere. Thanks Tim B. For helping my family and I get into a great vehicle. Awesome customer service and very helpful. -Jason Sellers More
by Jasonls77
Employees Worked With
Tim Bogdanovich
February 02, 2020
This is the dealership to visit if you want great selection, friendly service and real customer care. Justin White is a salesman who went above and beyond for our satisfaction. You will be very hap selection, friendly service and real customer care. Justin White is a salesman who went above and beyond for our satisfaction. You will be very happy to work with this dealership. Great service, caring staff who really listens to your concerns and needs is everything at Tacoma Dodge. Justin White is a wonderful salesman who made our very buying experience awesome. We had a lot of requirements to make our deal happen and we are very happy. Go to this dealership if you want a great deal, wonderful service and a nice selection of vehicles. More
by Happy Buyer
Employees Worked With
Justin White
January 02, 2020
Took our 2014 Cherokee in for warranty work and when we got it back we lost 3 MPG and the tires howled like a bearing was dry. Called immediately and took it back in. So they charged us the diagnostic fee got it back we lost 3 MPG and the tires howled like a bearing was dry. Called immediately and took it back in. So they charged us the diagnostic fee and said nothing was wrong. All we got were platitudes telling us everything will correct over time. It’s been another 2 months and nothing has changed. I’m sure not going to give them another penny of our hard earned money and will NEVER do business with Tacoma Dodge again. We had problems with the purchase too but that’s for another review. More
by Lovelyhomestead
Employees Worked With
Brandon and Craig
November 16, 2019
My only son serves in the U.S. Army. On his limited young Officer budget he went to Tacoma Dodge Chrysler Jeep today and negotiated the best price in the USA for his brand new 2020 Jeep. Thank you Tacoma Dod Officer budget he went to Tacoma Dodge Chrysler Jeep today and negotiated the best price in the USA for his brand new 2020 Jeep. Thank you Tacoma Dodge Chrysler Jeep for taking care of our men and women in Uniform at JBLM, Tacoma WA ! Very Respectfully, Bobby D Gold Star Son More
by Bobby D
Employees Worked With
Thank You
September 20, 2019
New car purchase We were very happy with our experience. Samatha Larson was our sales person she did a great job for us. The finance manager was very good. We told the We were very happy with our experience. Samatha Larson was our sales person she did a great job for us. The finance manager was very good. We told them what we wanted and where we wanted our payments. It was a very nice experience. Thank you. More
by lilmiss98640
Employees Worked With
Samatha Larson Finance manager.
April 07, 2019
Great Service Kahlin was Absolutely great to us while our Jeep needed some routine maintenance and kept us updated w/service and when it was completed and went ove Kahlin was Absolutely great to us while our Jeep needed some routine maintenance and kept us updated w/service and when it was completed and went over all that was done. She has great customer service and gives you her full attention. Thank you More
by Njames93
Employees Worked With
Kahlin
April 06, 2019
Oil Change They were very nice and the service was pretty fast. They also have a childrens play area which is awesome. We will gp there again. They were very nice and the service was pretty fast. They also have a childrens play area which is awesome. We will gp there again. More
by Teresa1862
Employees Worked With
Don't know
