Tacoma Dodge Chrysler Jeep RAM

I contacted them and tried to deal with them and they couldn't or wouldn't respond couldn't or wouldn't respond More

I was silly enough to trust my sales guy who told me the truck I was buying had an extended warrantee included. He knew I was already paying more for the truck than I wanted to. Turns out that warrantee the truck I was buying had an extended warrantee included. He knew I was already paying more for the truck than I wanted to. Turns out that warrantee they said was included added $3800 to my loan balance. I don’t trust Tacoma Dodge at all now. Auto dealerships are known for being shady so I went in on the defense but I trusted those guys and they sneaked in charges I didn’t have information about. Lesson learned, read loan docs very closely before signing, don’t send women there alone, and don’t trust the language used to manipulate, don’t stay long enough to be exhausted by their back and forth to the point that you can’t see straight what it is you’re signing. More

Took my car in for recalls in the mourning around 11:00 am they called me that afternoon about 2:30 and said it was ready went down and picked up my car and it didn't make it 10 blocks until it went in to am they called me that afternoon about 2:30 and said it was ready went down and picked up my car and it didn't make it 10 blocks until it went in to limp mode car ran perfect when i dropped it off cant imagine why did they not road test it? Not to mention how am i supposed to get this car ready for Mondays work week doesn't run properly and they cant even look at it until sometime Monday i biggest thing that concerns me is not road testing or some kind of test to ensure the car is running like it should when i brought it in to them xxxx poor service More

My husband and I purchased a 2018 Dodge Ram 1500 Ecodiesel here last year. The truck had 22k mikes on it and part of what sold us on it, was the fact that it still had some warranty left on it. Fast Ecodiesel here last year. The truck had 22k mikes on it and part of what sold us on it, was the fact that it still had some warranty left on it. Fast forward a year and 10k miles later. My husband was driving on I-5 and with zero warning the engine starts smoking and makes a loud bang. The engine completely died. After waiting a month to hear back from the warranty people they are denying our claim and won’t replace the engine. After this happened we started doing research and the eco diesels have a known issue and these engines are exploding quite often at low mileage, warranty claims are denied across the board. We now own a $40k piece of junk, it’s heartbreaking. This dealership shouldn’t have promoted that this car had a warranty, if the warranty was worthless and the dealers should not be selling these eco diesels until they figure out the engine issues. To top it off this truck has an open recall , we’ve been on a waiting list for a year to get the recall serviced and it could be the cause for the engine failure. Very dissatisfied considering we’d been loyal to Toyota for many years and turned in a truck that was still running fine with 200,000 miles on it to get a lemon that died at 30k. More

I am not one to rant and rave about awful service but this place has given me nothing but grief! If I could give negative stars I would! We took the truck in on March 18th for a check engine light due this place has given me nothing but grief! If I could give negative stars I would! We took the truck in on March 18th for a check engine light due to an evap problem, they do their inspection to find the engine was failing. No problem we have a warranty for a reason! Finally a week later they get the engine taken apart and file to the warranty company, come to find out they input incorrect information about the trucks mileage which would have voided out the warranty! (I had to find that out from the warranty company!!!!!) So I call the dealership and complain they need to fix it! Meanwhile we are paying out of pocket for a rental ($50 a day) because they don’t offer loaner vehicles and strictly use enterprise. The dealership drags their heels blaming the warranty company and how hard it is to get a hold of them and how everything is in the warranty company’s hands! I have exhausted all options, the warranty company only covers 5 days up to $30, and they won’t pay for it because we “rented before the warranty work was approved” I’m mad at both parties but especially the dealership for all the delays! They finally fix the paperwork resubmit the claim, the inspector comes out and everything is covered (Yay)!! Then now we wait on the new engine. The dealership says they should have the truck done on April 1st, for some reason that engine they were giving us didn’t pan out. So I’m calling the dealership everyday to find out the status of a new engine and get updates. (I have to be in there face to get anything done) Everyday is the same thing “we need to get a tracking number, everything is in their hands” Come to find out the new engine had been delivered and signed for on April 8th (this coming from the warranty company)! Today is the 14th, they had no idea until this morning that they had the engine and its finally getting installed today supposed to be done tomorrow! All I can say is the amount of disfunction in that service department was shocking and disappointing, very unprofessional! More

Vincent Carter made my first experience buying a car excellent. He asks what I wanted, I told him, and he made sure I left with it that day without any stress. I even decided to trade in my car last min excellent. He asks what I wanted, I told him, and he made sure I left with it that day without any stress. I even decided to trade in my car last minute and he was sure to make that happen. I have no complaints at all! Such a great sales rep! I would definitely recommend this dealership for anybody looking for their next vehicle!! I’ll be sure to come back when it’s time for my next one! More

I made an appointment a month in advance to have an oil change done and wipers installed on a Saturday. We arrived for our appointment, waited in line for 2 other customers for 15+ minutes to let them kno change done and wipers installed on a Saturday. We arrived for our appointment, waited in line for 2 other customers for 15+ minutes to let them know we were there. When asked how long it would be they said "4 or 5" hours! For an oil change, I get it we're all having problems getting people to work but call me and tell me it's going to be a ridiculous amount of time. You sent me 4 or 5 reminders so why can't you let people know? Needless to say after driving 30 minutes to get there I'm less than impressed. They sure want to sell you a car but after that it's time to get lost! My boyfriend runs a shop in Bellevue and was disgusted at the service and condition of the shop. It was a filthy mess at 10:00am, I won't be buying another car from them. More