THE COLLECTION

I purchased an Aston Martin DBS from Beverly Hills. It had a factory default in the clutch and i live in Miami so i dropped it into the collection for this service (along with a few other issues) at Thank had a factory default in the clutch and i live in Miami so i dropped it into the collection for this service (along with a few other issues) at Thanksgiving. Beverly Hills gave the Collection the go ahead to do the service. 3 weeks later the collection had still not finished the car. When they did the person at Aston Beverly Hills responsible for accounts was away until after xmas. The collection were refusing to release my car. This went on for over a month (without a replacement car) until i had to get my attorneys involved. Throughout the process the Aston Service Manager did not return my phone calls for weeks (Tim is his name). Given that these cars depreciate by around 3k a month, after the month was out i was well past losing my patience. I Called my attorney and proceeded to litigation. The day i did this the car was released back to me immediately. WHAT KIND OF SERVICE IS THIS? On top of this they left a 14 inch screwdriver in the passenger door pocket and the front cap for the tow hitch was broken ($500 use part). I dropped the car to Aston Palm Beach to get this fixed, and the collection who had leather parts for the dash that they were waiting on for me, would not send them to Aston Palm Beach. They made the Palm Beach dealer drive to miami to collect them. This Dealership is a JOKE. Avoid it like the plague. More

I took my Audi A4 for service and Service Advisor Donny was very attentive and very professional. Best customer service ever at a dealership......Excellent! was very attentive and very professional. Best customer service ever at a dealership......Excellent! More

THE COLLECTION is the MOST incredible dealership I've ever encountered. I'm happy with my 2008 Porsche Cayenne purchase (used) from Joe Jett and also the first service experience. ever encountered. I'm happy with my 2008 Porsche Cayenne purchase (used) from Joe Jett and also the first service experience. More

I have to say this is one of the best dealerships I’ve ever bought with. I’m on my third Audi A8 with this dealership and keep going back because Alex Polo has always helped me over the years. He always m ever bought with. I’m on my third Audi A8 with this dealership and keep going back because Alex Polo has always helped me over the years. He always makes sure I’m comfortable with the monthly lease payments and my service advisor Tommy is so on top of things that I’m usually in and out for usual services. But man, I really want to get into an Aston Martin. Every time I go to the dealership, I like to walk around the Aston Martin showroom and dream of owning one like James Bond. Lol. More

Bought a certified pre-owned 2008 Porsche Cayenne from here and couldn’t be happier. At first I was skeptical about buying a used car but when all was said and done, Joe Jett went out of her way to get me here and couldn’t be happier. At first I was skeptical about buying a used car but when all was said and done, Joe Jett went out of her way to get me into the Cayenne (which has been my dream car even if it is $$$). Also when the GPS went haywire on me, I was able to get it serviced without a glitch. Overall a great experience. I love my Porsche Cayenne. And I love this dealership — what a step up from the competition. More

OK straight up this sales person Luis Whateverman is the worst sales person ever. Claims himself to be a manager - probably manager of arrogance is all. Says he is the internet manager and does NOT have the worst sales person ever. Claims himself to be a manager - probably manager of arrogance is all. Says he is the internet manager and does NOT have the slightest clue about internet, technology or even Audi products - he lost the dealership TWO car sales which I have purchased from another dealership just because he did not know what he was talking about and when I corrected him he was too arrogant to accept it. Being the internet sales manager you would think that he would be promoting making sales and dealing with customers online or over the phone yet he was stuck on FIRST meeting up and then talking any proper numbers. This person is just wrong for the dealership and I cant even imagine how much business he has lost them already. More

I have to say that this is one of the worst dealers in Miami. I had two AUDI's one A4 and one TT Roaster, the TT broke must of the time, the soft top was never working, always had problems with the Sensor Miami. I had two AUDI's one A4 and one TT Roaster, the TT broke must of the time, the soft top was never working, always had problems with the Sensors and brakes. The customer services is in fact the worst in its category. I can not believe that this dealer on which they sell very expensive cars such as PORSCHE, FERRARI, JAGUAR AND AUDI have this type of service. First when you leave the car for service it takes days for them to do the service, I had to wait two weeks for my car because one of the motor's of the soft-top broke as well the soft top broke 3 times at the end I preferred not to use the Soft top anymore. I also wanted a compensation when buying a new car but, it was their salesperson on which never gave me a chance. IN CONCLUSION NEVER BUY ANY CAR FROM THIS DEALER IT WILL BE A VERY BAD CHOICE!. More

Bouight a 2001 996 Cab and had excellent relatuionship with salesman who went out of his way to help. But, the car's GPS/radio/CD/computer system, known as PCM Communications Management system totally qui with salesman who went out of his way to help. But, the car's GPS/radio/CD/computer system, known as PCM Communications Management system totally quit while in the first year of warrantee. I was told that this system was not covered under the POC (Pre Owned Car)warrantee and charged $5000 for a rebuilt one. Letters to Porsche NA CEO, dealership owners and others eventually got me a reduction in the cost of the rebuilt unit, but I was still charged for the installation, and the repairs cost me two days away from work, hotel stay, etc. They didn't even offer a loaner while car was being serviced. Part of this problem is apparently with Porsche NA, not just the dealership. I have owned two other high end Porsches before and never had this kind of poor treatment. Bottom line is that I do not recommend this dealer for sales or service and I strongly recommend buyers get the real details on the so-called certified car program warrantee, which is a fraud because it apparently has some items and systems which are not covered. More

Worst service experience in the Collection Miami Florida . Have 2 audis, a TT and an allroad.. The Service department cannot get it right on the first try in either one of them....No more audis for me . Have 2 audis, a TT and an allroad.. The Service department cannot get it right on the first try in either one of them....No more audis for me More

i had no problem what so ever with the customer service. i took my car in and by the same afternoon my Audi was ready to go. I have nothing but praise for teh work they did. The car came back driving like n i took my car in and by the same afternoon my Audi was ready to go. I have nothing but praise for teh work they did. The car came back driving like new. I even had rims put in at The Collection and they came out perfect. If there was one problem i have with these guys is that sometimes i don't feel very welcomed. I had a good experience using them and owuld go back wheneveer I need anything done to my Audi. I cannot comment on the pricing because i did not purchase my Audi at The Collection. More