THE COLLECTION

I cannot say enough wonderful things about THE COLLECTION experience. Friendly, welcoming, kind, fair, professional; the ultimate good guys. My salesman is Mr. Terry Richards. You will always be glad tha experience. Friendly, welcoming, kind, fair, professional; the ultimate good guys. My salesman is Mr. Terry Richards. You will always be glad that you choose to deal with the true professionals that care about their customers! THEY ARE THE BEST! More

The Collection physically lost my 6,200 mile Michelin PS2s during a 24-hour visit, and they deny any responsibility for the loss. I own a 2012 Porsche Panamera Hybrid. When the vehicle had 6,200 mile PS2s during a 24-hour visit, and they deny any responsibility for the loss. I own a 2012 Porsche Panamera Hybrid. When the vehicle had 6,200 miles, I brought the vehicle to The Collection to change out my Michelin PS2 tires with Michelin Pilot Super Sport tires. I asked the dealership (in writing) to place the used tires in the back of my car in large bags that I supplied. The dealership put my written request on the work order. When I dropped off my car in the morning, I was told that there were no Porsche loaner vehicles available. I was provided with Chrysler 200 with an empty tank of gas (literally, the pointer was on “E”). The first thing that I had to do was to fill the tank with gas on my way to work. When I came back to the dealership 24 hours later to pick up my car, the tires were gone. The Service Advisor (Gustavo) first tried to claim that the tires were discarded because they were supposedly “defective,” but when I told him that the tire warranty would cover new tires if my 6,200 mile tires were “defective,” he immediately changed his story and admitted that the tires had physically disappeared from the dealership. I also saw that the dealership scratched my front window in my plain view (Solar Tint), and I reported this to them. Finally, when the car was delivered, the inside of the door had black grease on the handle. The Service Advisor was completely embarrassed, but he reminded me that I should give him perfect scores when contacted by Porsche North America about my visit. A day or so later, I was contacted by the Service Advisor with an email that stated, “We got your tires here. Please come asap to get them because as per the fire dpt we can't keep them in our facility for no more than 2 days.” I told the Service Manager (Scott) that I did not appreciate the rude email from the Service Advisor, and I asked the dealership to deliver the tires to my house, which was a couple of miles away. The dealership agreed. When I inspected the tires that they delivered, I realized quickly that the tires were not my tires. Two of the tires had “repair patches” on the inside of the tires, and all four tires were bald (my tires had 6,200 light miles—this is a hybrid 4-door). All tires have manufacturing dates stamped on them, so I could prove that the tires were not mine. I had photos of my tires on my car on the date of delivery, and I showed the dealership the “before and after” pictures to prove that the tires that they provided to me had different manufacturing dates than my original tires. Photos do not lie. As further proof, one of the tires that the dealer returned to me was manufactured two months AFTER my own car was manufactured, so it was impossible for that tire to have ever been on my car. Then, things got even more interesting. A couple of weeks after my tires disappeared, I found that a used tire dealership located 2-3 miles from The Collection was selling 4 tires (on Ebay) that had the exact manufacturing dates and sizes as my original tires. The tires had the same treadwear that would match the 6,200 miles on my car. The used tire dealer listed the tires as recently “removed from a Porsche.” The tires on eBay also had special Porsche “NO” markings. The tires were all stamped with manufacturing dates within a month of each other, and 1-2 months before my car was manufactured. What are the chances of all of these facts lining up so perfectly? I told the dealership that they needed to either recover my tires being sold on eBay or pay me the selling price of those tires ($850) on eBay. The dealership refused to do either. Instead, they made a low-ball offer and denied all liability. After sending all of this information to the dealership (pictures, eBay advertisement, etc.), I received a letter from the dealership’s lawyer telling me that my claims were “outrageous,” and if I brought any legal claims against the dealership, they would bring counterclaims (counterclaims for what???). The dealership was very angry that I had contacted Porsche of North America to report these issues. Porsche of North America had already sent me a letter apologizing for the issues, and they copied the President of The Collection on the letter. In summary, my tires disappeared from the dealership, and I have pictures that prove that they did not return my tires. The dealership continues to deny any liability, and they have involved their lawyers rather than settle the matter. I was not asking for much, so one has to ask “why” the lawyers for an $850 issue? I tried to resolve the matter through the BBB, but the BBB “administratively dismissed” the matter (e.g., no ruling on the merits of whether the dealer lost my tires). The BBB deemed that the dealership’s low-ball offer was a “good faith” offer. During the BBB process, the dealership had already revoked the low-ball offer and involved its attorney, but they tried to imply to the BBB that they were acting in good faith. Today, I have four bald tires in my garage, and the dealer feels that its actions were justified. If anyone would like to see my “before and after” pictures and the eBay ad, send me a note. The story is fairly incredible, and I would not be posting this note if the dealership had done the honorable thing to resolve the issue. More

I was having a problem with the tire pressure indicator for a very long time. It became very frustrating to me. The car was out of warranty and the cost to fix this was , in my opinion , way too much . I m for a very long time. It became very frustrating to me. The car was out of warranty and the cost to fix this was , in my opinion , way too much . I mentioned this situation to the Service Manager and told him that I was going to get in touch with the Porsche factory. Scott , the Service manager ,said " let me get in touch with Porsche to see what I can do " . Needless to say he got it handled for me and the cost was zero. I have been a customer of the Collection for a long time and would not hesitate to tell anyone how good they are . More

I purchased an Aston Martin DBS from Beverly Hills. It had a factory default in the clutch and i live in Miami so i dropped it into the collection for this service (along with a few other issues) at Thank had a factory default in the clutch and i live in Miami so i dropped it into the collection for this service (along with a few other issues) at Thanksgiving. Beverly Hills gave the Collection the go ahead to do the service. 3 weeks later the collection had still not finished the car. When they did the person at Aston Beverly Hills responsible for accounts was away until after xmas. The collection were refusing to release my car. This went on for over a month (without a replacement car) until i had to get my attorneys involved. Throughout the process the Aston Service Manager did not return my phone calls for weeks (Tim is his name). Given that these cars depreciate by around 3k a month, after the month was out i was well past losing my patience. I Called my attorney and proceeded to litigation. The day i did this the car was released back to me immediately. WHAT KIND OF SERVICE IS THIS? On top of this they left a 14 inch screwdriver in the passenger door pocket and the front cap for the tow hitch was broken ($500 use part). I dropped the car to Aston Palm Beach to get this fixed, and the collection who had leather parts for the dash that they were waiting on for me, would not send them to Aston Palm Beach. They made the Palm Beach dealer drive to miami to collect them. This Dealership is a JOKE. Avoid it like the plague. More

I took my Audi A4 for service and Service Advisor Donny was very attentive and very professional. Best customer service ever at a dealership......Excellent! was very attentive and very professional. Best customer service ever at a dealership......Excellent! More

THE COLLECTION is the MOST incredible dealership I've ever encountered. I'm happy with my 2008 Porsche Cayenne purchase (used) from Joe Jett and also the first service experience. ever encountered. I'm happy with my 2008 Porsche Cayenne purchase (used) from Joe Jett and also the first service experience. More

I have to say this is one of the best dealerships I’ve ever bought with. I’m on my third Audi A8 with this dealership and keep going back because Alex Polo has always helped me over the years. He always m ever bought with. I’m on my third Audi A8 with this dealership and keep going back because Alex Polo has always helped me over the years. He always makes sure I’m comfortable with the monthly lease payments and my service advisor Tommy is so on top of things that I’m usually in and out for usual services. But man, I really want to get into an Aston Martin. Every time I go to the dealership, I like to walk around the Aston Martin showroom and dream of owning one like James Bond. Lol. More

Bought a certified pre-owned 2008 Porsche Cayenne from here and couldn’t be happier. At first I was skeptical about buying a used car but when all was said and done, Joe Jett went out of her way to get me here and couldn’t be happier. At first I was skeptical about buying a used car but when all was said and done, Joe Jett went out of her way to get me into the Cayenne (which has been my dream car even if it is $$$). Also when the GPS went haywire on me, I was able to get it serviced without a glitch. Overall a great experience. I love my Porsche Cayenne. And I love this dealership — what a step up from the competition. More

OK straight up this sales person Luis Whateverman is the worst sales person ever. Claims himself to be a manager - probably manager of arrogance is all. Says he is the internet manager and does NOT have the worst sales person ever. Claims himself to be a manager - probably manager of arrogance is all. Says he is the internet manager and does NOT have the slightest clue about internet, technology or even Audi products - he lost the dealership TWO car sales which I have purchased from another dealership just because he did not know what he was talking about and when I corrected him he was too arrogant to accept it. Being the internet sales manager you would think that he would be promoting making sales and dealing with customers online or over the phone yet he was stuck on FIRST meeting up and then talking any proper numbers. This person is just wrong for the dealership and I cant even imagine how much business he has lost them already. More

I have to say that this is one of the worst dealers in Miami. I had two AUDI's one A4 and one TT Roaster, the TT broke must of the time, the soft top was never working, always had problems with the Sensor Miami. I had two AUDI's one A4 and one TT Roaster, the TT broke must of the time, the soft top was never working, always had problems with the Sensors and brakes. The customer services is in fact the worst in its category. I can not believe that this dealer on which they sell very expensive cars such as PORSCHE, FERRARI, JAGUAR AND AUDI have this type of service. First when you leave the car for service it takes days for them to do the service, I had to wait two weeks for my car because one of the motor's of the soft-top broke as well the soft top broke 3 times at the end I preferred not to use the Soft top anymore. I also wanted a compensation when buying a new car but, it was their salesperson on which never gave me a chance. IN CONCLUSION NEVER BUY ANY CAR FROM THIS DEALER IT WILL BE A VERY BAD CHOICE!. More