THE COLLECTION

Excellent customer service We came to Audi with no intentions of purchasing a car today but Our Audi brand specialist Danielle was fantastic. She was extremely knowledgeable abo We came to Audi with no intentions of purchasing a car today but Our Audi brand specialist Danielle was fantastic. She was extremely knowledgeable about the vehicle we were interested in. I would definitely recommend her to a family member or friend. More

My Experience at The Collection I had a very pleasant experience. My salesperson, Mr. Daniel Zuniga, was terrific and professional. I was never pressured or rushed. It felt like Mr. I had a very pleasant experience. My salesperson, Mr. Daniel Zuniga, was terrific and professional. I was never pressured or rushed. It felt like Mr. Zuniga was truly genuine in trying to help. I would recommend to my family and friends or anyone else for that matter. More

Professional Steve was very professional and courteous. He was a pleasure to work with. The Collection is a beautiful facility with an impressive array of invent Steve was very professional and courteous. He was a pleasure to work with. The Collection is a beautiful facility with an impressive array of inventory. More

Great deal and service! I got my first luxury vehicle at The Collection and after going to many other places shopping around, I have to say the service and friendliness in th I got my first luxury vehicle at The Collection and after going to many other places shopping around, I have to say the service and friendliness in this place was exceptional! I highly recommend thus place. Got a great deal! More

Audi Lease process with The Collection Enrique Duarte was very easy to work with and responsive. He was professional and friendly and showed great follow through during this process. Giu Enrique Duarte was very easy to work with and responsive. He was professional and friendly and showed great follow through during this process. Giuseppe was extremely courteous. More

Great Job! I purchased my first SQ5 through The Collection -Audi and I couldn’t be any happier. My Specialist Brad Crandall was knowledgeable, professional and a I purchased my first SQ5 through The Collection -Audi and I couldn’t be any happier. My Specialist Brad Crandall was knowledgeable, professional and a pleasure to work with. Thank you for a great experience. More

Awesome Experience I had never been to The Collection so I wasn’t sure what to expect. I was greeted with a friendly staff and beautiful facility. My salesperson Daniell I had never been to The Collection so I wasn’t sure what to expect. I was greeted with a friendly staff and beautiful facility. My salesperson Danielle was very patient and quite knowledgeable, I was really impressed. She assisted me in selecting a car that was perfect for my family’s needs and told me EVERYTHING there is to know about my new car! I am very happy with the whole experience and would Definitely recommend The Collection to friends, family and everyone I know. More

Customer service remains better than five stars! I am a longtime Collection customer and each experience at this dealership keeps bringing me back. The attentive and professional service at every le I am a longtime Collection customer and each experience at this dealership keeps bringing me back. The attentive and professional service at every level is excellent, from the valet to the sales and service departments. I have worked with both the Audi and Porsche sides and will gladly continue to recommend both to anyone. Julio Mata at Porsche Sales treats you more like a trusted friend than a customer, and always has a helpful and friendly disposition. I was also very happy to start working with Carlos Carrera on the Service side...his attention to detail and excellent service, like Julio's, is superb and merits recognition! Thank you for having such great people as part of The Collection team! More

Incompetent Aston Martin Service Department I tried very hard to give The Collection a chance to make things right and not disclose the issues I’ve faced with the Aston Martin service department I tried very hard to give The Collection a chance to make things right and not disclose the issues I’ve faced with the Aston Martin service department but there’s been a series of consistent incompetence with no real sign of the Collection being able to repair my vehicle nor any offer to refund me for any repairs that were not ever fixed. I first came in on 7/24/17 and told them of my issue with my left turn signal error that would keep going off. Without doing a thorough test, they adjusted the timing of the turn signal and said it was fixed. I also had a constant check engine light from O2 sensors. I gave them pictures of all the error codes to hope that would help expedite the repair. I received a call saying that everything was fixed and I picked up my car and literally the second I left the dealership the 2 errors came back. There was nothing on my invoice about repairing the check engine light which means they just reset the light and sent me on my way. I gave my service advisor (Francisco Pacheco) a call and left him a message. No call was ever returned. I had to go back to work so even though I was close by, I needed my car. They show on their site that they have a shuttle service but this is very misleading. Everytime I’ve gone, this was unavailable for hours at the minimum so I would have to call an Uber everytime. No loaners are ever given either. I tried to live with the constant error lights but eventually had to bring the car back in for a recall so I figured I would revisit this issue and have them look at the error light again. I called in and scheduled my appointment directly with Francisco and when I went in on 4/12/18, he somehow did not have any record of my appointment. I reminded Francisco of what happened last time and he apologized and said he would look at the issue in detail. It took them 6 days to finish the repairs and they said the recall was done, the turn light was fixed by adjusting the timing (again), and the check engine line was due to faulty downstream O2 sensors that had to be replaced. I pickup the car on 4/18/18 and the error lights come right back on and the turn signal is still broken within an hour of picking up the car. I call and complain immediately and was told to bring the car back in a week from then on 4/25/18. Yet another week with staring at error lights and also paying for Ubers back and forth. My car sat at the dealership for nearly 2 weeks and they still cannot find a fix for the error. They’ve reached out to Aston directly for assistance but still no reply when I finally demand to just get my car back so I have my car to drive. Francisco has been very nice throughout the entire process but its always false information of my car being fixed or him apologizing for nothing being done or fixed. I need results. Now as I write its 5/20/18 and they still don’t have a fix or any word from Aston nor have they refunded me for the false repairs. This dealership and their inability of the technicians have wasted so much time that I just want to dump the car. Its really sad that its come to this and considering the caliber that this dealership portrays itself to be, its falling exponentially short of anything I would have imagined from an actual Aston Martin dealership. Avoid this service department at all costs. They charge significantly more than others while not providing any additional expertise or service. More