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THE COLLECTION

Coral Gables, FL

4.1
549 Reviews

200 Bird Rd

Coral Gables, FL

33146

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Showing 549 reviews

May 18, 2020

The dealership understood my needs for a new car and the associate, Dimitru Corniscean had optimal service during the process. I was extremely happy with his professionalism. More

by Gserrano85
Recommend Dealer
Yes
Employees Worked With
Dumitru Corniscean
May 28, 2020 -

THE COLLECTION responded

Sending you a big THANK YOU!

May 28, 2020 -

THE COLLECTION responded

Sending you a big THANK YOU!

May 12, 2020

Steve Barmann and Junior, make our leasing experience easy, quick, and painless! We are repeat customers for this reason and will continue to lease from the Collection! More

by Ann12345678
Recommend Dealer
Yes
Employees Worked With
Steve Barmann, Junior
May 28, 2020 -

THE COLLECTION responded

Thank you for you loyalty and friendship. We truly appreciate it!

May 12, 2020

Amazing service. Would definitely recommend and return. Very flexible and a joy to negotiate with them.The salesmen and management are very friendly and accommodating. More

by Rick
Recommend Dealer
Yes
Employees Worked With
Alvaro, Gabriel
May 28, 2020 -

THE COLLECTION responded

Thank you for your 5-star rating! We look forward to working together again in the near future.

May 11, 2020

A friend of mine recommended The Collection because of their amazing customer service, and was she right. It was easy, no hidden fees, everything was very well explained. I did all the negotiation and pa More

by Rox
Recommend Dealer
Yes
Employees Worked With
Javier Garcia
May 28, 2020 -

THE COLLECTION responded

Hi Rox, thank you for leaving a review about your experience with Javier and the rest of THE COLLECTION Team. We are always here for you. Enjoy!

May 11, 2020

Francisco Pacheco at the service dept was extremely helpful and responsive. He kept in touch with me during the entire process. Boutique staff is excellent. Thank you More

by Carlos Hernandez
Recommend Dealer
Yes
Employees Worked With
Francisco Pacheco
May 28, 2020 -

THE COLLECTION responded

THANK YOU Carlos!

May 09, 2020

Extremely helpful and courteous and helping me find a new car. Was able to test drive multiple cars on several days until I made up my mind which car I wanted More

by Wine 3901
Recommend Dealer
Yes
Employees Worked With
Tom and Steve
May 28, 2020 -

THE COLLECTION responded

THANK YOU!

March 21, 2020

Carlos Tamayo and Anddrez Cruz are beyond awesome. They addressed every aspect and walked me through the sales process making feel very special. It was truely a Pleasentville customer service experience. More

by muradv
Recommend Dealer
Yes
Employees Worked With
Carlos Tamayo, Andre's Cruz
Mar 26, 2020 -

THE COLLECTION responded

Thank you! We truly appreciate it.

March 13, 2020

Carlos Tamayo was amazing! Customer service, attitude, willingness and followup were exceptional. Carlos was highly referred to me and now I understand why. I would highly recommend him when purchasing More

by Harrisonsrohr
Recommend Dealer
Yes
Employees Worked With
Carlos Tamayo
Mar 26, 2020 -

THE COLLECTION responded

Thank you for your review! Enjoy and remember we are always here for you!

March 11, 2020

Worst service in 20+ years I've been a client for 20+ years with no complaints , now I believe something (ownership?manager?) internally has changed and , their service departme More

by okeanis
Customer Service
Recommend Dealer
No
Employees Worked With
Mr. Lobo
Mar 26, 2020 -

THE COLLECTION responded

Dear Mr. Di Persia – My name is Mike Garilli, General Manager at THE COLLECTION. Thank you for being a loyal customer for 20+ years. I am sorry to hear that you are having trouble with your Ferrari. However, since the vehicle was not purchased from an authorized dealer, we have no control relative to the warranty. I understand that you contacted Ferrari directly and they too confirmed that your vehicle is no longer under warranty. I would appreciate the opportunity to speak with your directly about this matter as we always try our best to ensure a positive experience. Please contact me at (305) 476-3036 or via email mgarilli@thecollection.com

Mar 26, 2020 -

THE COLLECTION responded

Dear Mr. Di Persia – My name is Mike Garilli, General Manager at THE COLLECTION. Thank you for being a loyal customer for 20+ years. I am sorry to hear that you are having trouble with your Ferrari. However, since the vehicle was not purchased from an authorized dealer, we have no control relative to the warranty. I understand that you contacted Ferrari directly and they too confirmed that your vehicle is no longer under warranty. I would appreciate the opportunity to speak with your directly about this matter as we always try our best to ensure a positive experience. Please contact me at (305) 476-3036 or via email mgarilli@thecollection.com

Mar 26, 2020 -

okeanis responded

Mr. Garilli , thank you for finally taking the time to respond to the only complaint that "virtually" doesn't depend on your company (if appointment would have been granted on December 11 and not 6 weeks later , my warranty would have been valid), the alleged expired warranty , which matter is currently managed by my attorneys. I'll be glad to call you , to listen to your explanations in regard to all other issues raised in my review and other not mentioned in it. Regards Giampiero Di Persia

Apr 05, 2020 -

okeanis responded

And , after TEN days and two messages left in the mail box , I'm still waiting for a courtesy call...

March 06, 2020

I went in with a recommandation from a collègue who told me that they are very trustable. I went out the same day with a car. Carlos was amazingly helpful, answered all my questions and showed me a couple o More

by etan
Recommend Dealer
Yes
Employees Worked With
Carlos Tamayo
Mar 26, 2020 -

THE COLLECTION responded

We are so pleased to hear about your experience with Carlos. Enjoy your vehicle and remember that we re always here for you!

Mar 26, 2020 -

THE COLLECTION responded

Thank you so much for your kind review. We truly appreciate it!

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