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THE COLLECTION
Coral Gables, FL
545 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 545 reviews
May 18, 2021
BUYERS BEWARE - MAKE SURE TO DOUBLE-CHECK THE PAPERWORK!!! I have in my life purchased several cars from the collection in Coral Gables including 2 Cayanne's, a Convertable 911, and more. I dec PAPERWORK!!! I have in my life purchased several cars from the collection in Coral Gables including 2 Cayanne's, a Convertable 911, and more. I decided to lease my daughter a Jaguar XE in 2018 (BIG mistake) this last purchase will be my last EVER from the collection. After going back and forth with the sales rep and manager I agreed to a number for the car including 12k miles. I am guilty of trusting him and without glasses signing a lease he didn't change after our last negotiation and put 10k per year. I agree I am partly guilty for trusting the sales guy, BUT I would have NEVER signed a lease for my daughter who was attending school at USF at the time coming home at least 2x per month and only takes 10K miles per year. When I turned in the car, I thought I was under the miles and was happy, however, I got a bill for 3500 miles over for 39 months, it only $487 + tax BUT it is the principal knowing what I was told the day I signed for the car. I did reach out to Chase and the Collection and got no assistance whatsoever, in fact, they basically told me it's ok if I don't come back! Shame on them for not helping a customer. MAKE SURE YOU DON'T TRUST THE SALES REPS WORD, CHECK, DOUBLE-CHECK AND MAKE SURE THEY GIVE YOU WHAT THEY SAY THEY ARE! More
by BradSMiami
Employees Worked With
Javier Garcia
May 15, 2021
Went to The Collection today with my Jaguar. I had set up appointment online. Was greeted at entrance and was shown the office of my service writer. Jennifer Farrell helped me with the issue the Jaguar was h appointment online. Was greeted at entrance and was shown the office of my service writer. Jennifer Farrell helped me with the issue the Jaguar was having. She walked me around dealer as I was interested in ordering a car cover. I was very impressed with the text message of my vehicle diagnostics sent to my phone within a few hours of dropping off vehicle. Overall very professional atmosphere. More
by JagCane
Employees Worked With
Jennifer Farrell
May 15, 2021
Excellent customer service and facilities. Sales person was honest, direct and very pleasant, best ever! Highly recommend him and the Collection! Will surely return for next vehicle! was honest, direct and very pleasant, best ever! Highly recommend him and the Collection! Will surely return for next vehicle! More
by fjamd
Employees Worked With
Domingo Lopez
May 14, 2021
Jennifer and the team offered excellent service. The communication was thorough and the the pricing was fair. We are always made to feel special at the Collection communication was thorough and the the pricing was fair. We are always made to feel special at the Collection More
by Kristina.hebert
Employees Worked With
Jennifer Farrell
May 06, 2021
I will start by saying that I am an extremely difficult customer to please and even work with; meticulous, needy, with extremely high expectations. With that, I want to over emphasize what a great decision customer to please and even work with; meticulous, needy, with extremely high expectations. With that, I want to over emphasize what a great decision it was to purchase my dream car (Porsche Macan) from The Collection Pre-Owned Miami! Excellent customer service starts with a great Manager and William Pena proves just that! He was overtly genuine and honest throughout the sales process, which gave rise to my own trust that everyone on their team had my best interest in mind! Carlos Tamayo is an attentive, customer-centric employee, who truly went above and beyond to provide exceptional service and more importantly ensure my complete satisfaction! (*Reminder I can very easily turn into "Karen"*) At all times he exercised endless patience, maintained a can-do attitude, and provided prompt responses to my never-ending questions. So if you are considering buying a pre-owned luxury car, I HIGHLY recommend you go to CPO and if you want to be certain you will be satisfied with your experience make sure you ***ASK FOR CARLOS TAMAYO!*** More
by AshleyAnne
Employees Worked With
Carlos Tamayo, William Pena
May 03, 2021
Outstanding service- from quote to purchase. I highly recommend this dealer to anyone who wants a high touch Experience. The sales person texted me to make sure I didn’t have any questions after I left recommend this dealer to anyone who wants a high touch Experience. The sales person texted me to make sure I didn’t have any questions after I left that morning with my new car. More
by Michaelsflopez@yahoo.com
Employees Worked With
Brad
April 24, 2021
Very good in any wayVery good attentionVery good Very good in any way Very good attention Very good service Very safe with all protocols Juan Garcia is a wonderful person, and good seler Very good in any way Very good attention Very good service Very safe with all protocols Juan Garcia is a wonderful person, and good seler More
by Micasa20
Employees Worked With
Juan garcia
April 16, 2021
Been a customer of The Collection for over 20 years. Larry Veloz at Alfa Service was awesome! Great service and SUPER punctual. Perfect!! Thank you!! Highly recommend him!! Larry Veloz at Alfa Service was awesome! Great service and SUPER punctual. Perfect!! Thank you!! Highly recommend him!! More
by rquintana@fineartlamps.com
Employees Worked With
Larry Veloz
April 16, 2021
Very professional and courteous staff, particularly Jose Henriquez. Always responsive, and great customer service for any issues with Maserati. Beautiful waiting area, with cafe as well. Henriquez. Always responsive, and great customer service for any issues with Maserati. Beautiful waiting area, with cafe as well. More
by Rdhnyc
Employees Worked With
Jose Henriquez
