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THE COLLECTION
Coral Gables, FL
545 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 545 reviews
June 16, 2021
Consumers be aware! Saturday, June 12 contacted to buy a Range Rover for $101,000 either cash or a trade-in. Expressed wanted to do that day or early Monday. Gave photos, VIN, details of the trade, deal wit Range Rover for $101,000 either cash or a trade-in. Expressed wanted to do that day or early Monday. Gave photos, VIN, details of the trade, deal with Leo Visconti advising awaiting manager from an appraisal. Chased all day till 3 pm advised closed. Tried all day Monday could not reach Leo, then called the main line, dealt with a different agent who then called back saying I have to deal Leo. Sent all information again, finally on Tuesday get an offer of trade, I accept that offer and asking price, never once negotiated. I advised I can get there 20 mins before they close, told car not ready. I then advise I will get a hotel local as I'm 4 hours away and be there first thing in the morning as I have work during the day. Told the car needs to be cleaned and paperwork sorted. I plan someone looks after my kids and change business meetings, clear out my car, get it detailed, and get car insurance sorted. Could not reach again, waited before driving the 4 hours, could not reach Leo again so-called mainline and told by another person vehicle sold after being open for just an hour that morning. I explained yes to me and said no, we sold it to someone else. I asked to speak to a Manager and told not available, Leo advising I did not reply to his last text, we had multiple calls and I sent everything requested. Bad someone wants to lie and have such bad ethics. I never write bad reviews but this has been a complete waste of my time as well as terrible business practices. Do business with a company with ethics and morals. More
by leighbatemans
Employees Worked With
Leo Visconti
June 15, 2021
Excellent service with very knowledgeable personnel. Comfortable, clean facilities. High quality, upscale brands with sales reps assigned to each brand allowing excellent knowledge of the the cars you a Comfortable, clean facilities. High quality, upscale brands with sales reps assigned to each brand allowing excellent knowledge of the the cars you are considering to buy for each make. More
by Carlos
Employees Worked With
Javier Garcia
June 09, 2021
excelente services sales personal very educativo make me no presure in buyng Dimitri with the collection jaguar what ‘s an excelente salesperson educated and knowledgedle no presure in buyng Dimitri with the collection jaguar what ‘s an excelente salesperson educated and knowledgedle More
by bettymolinares
Employees Worked With
dimitri
June 01, 2021
Erick Flores in service, you are a hero! A thousand thanks! You really made a difference. I appreciate your customer service. I look forward to doing more business at the collection because of you. thanks! You really made a difference. I appreciate your customer service. I look forward to doing more business at the collection because of you. More
by alberthamiltongordon
Employees Worked With
Erick flores
May 27, 2021
Excellent experience leasing a new audi. Kelsey was very attentive. Overall the service was fast and professional. Thank you for your help and keep up the good work. very attentive. Overall the service was fast and professional. Thank you for your help and keep up the good work. More
by Andy
Employees Worked With
Kelsey Giebel
May 22, 2021
I am a Ferrari owner and an used to much more personalized service. At The Collection, all the cars are serviced in the same drive in area. The service drive in is very crowded and it takes too l personalized service. At The Collection, all the cars are serviced in the same drive in area. The service drive in is very crowded and it takes too long to get attended to. More
by jlamine
Employees Worked With
NA
May 20, 2021
Excellent, excellent, excellent! And Eric was amazing! I am very impressed with the service, with Eric's kindness and professionalism. You conquered my heart. I will definitely be back and certainly recomme am very impressed with the service, with Eric's kindness and professionalism. You conquered my heart. I will definitely be back and certainly recommend The Collection to my friends. More
by Letty
Employees Worked With
Eric
May 18, 2021
Juan was great! He answered all of our questions, and he worked really hard to give us the best deal possible. The paperwork could have been a little faster... worked really hard to give us the best deal possible. The paperwork could have been a little faster... More
by aandradeg
Employees Worked With
Juan Corniel
