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THE COLLECTION
Coral Gables, FL
545 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 545 reviews
August 08, 2021
The Collection , is NOT a "luxury car" dealer anymore ! Third time I have an awful service experience with my Ferrari. Regrettably I have to express my disappointment on the (dis)service I received : o ! Third time I have an awful service experience with my Ferrari. Regrettably I have to express my disappointment on the (dis)service I received : on Jul 19 I brought in my 17 California for a gear box malfunction ; after 4 days , several phone calls , no loaner and , $2,381.62 invoice , Ive got my car back but , the problem was not resolved , just mitigated. Next day , Ive addressed the problem with your ASM Mr. Davidian and , also via email (no response). Mr. Davidian set me an appointment for Monday at 09;00am (6 days , first available) but , regrettably when Ive got there , Mr. Davidian was no longer working at The Collection (4 times I came in , 4 different ASM : kind of a McDonald turnover , compared with over 30 years of my Ferrari specialist back in Italy) and , there was no record of my appointment. Ive been told to wait for a Manager to assist me but , after 55 minutes wait and several reminders to the attendant , nobody showed up. (Im sure you understand my time , is at least as much valuable as one of your managers). Sent emails and left messages to be contacted by the GM : 6 days and I'm still waiting...... You should consider to downscale to some lower brand/cheap cars! 08/08 update. And YES! I just bought a beautiful $200K+ Aston Martin DB11 convertible from Aston Martin Palm Beach , where the service was impeccable (as previously experienced with my last Jaguar). They will pick up my AM at home for services and , will bring me a loaner , not to mention their professionality , prompt answers and courtesy. I wish they soon become a Ferrari dealer too...... More
by okeanis
Employees Worked With
davidian
July 30, 2021
Sales rep was amazing in the whole process. Anytime i needed information or askef fpr assistance he was available with every detail. Will definitely recommend him needed information or askef fpr assistance he was available with every detail. Will definitely recommend him More
by Perez
Employees Worked With
Nico
July 29, 2021
Erick always goes above and beyond. He totally makes a difficult situation understandable. Must important he kept me informed and very Polite. Thanks for providing me transportation to and from my home. difficult situation understandable. Must important he kept me informed and very Polite. Thanks for providing me transportation to and from my home. More
by Lynette Black
Employees Worked With
Erick Flores
July 28, 2021
While my experience dealing with a Maserati dealership was not positive, perhaps because I didn’t look the part to afford it, he didn’t treat was not positive, perhaps because I didn’t look the part to afford it, he didn’t treat More
by Rubinana
Employees Worked With
Jennifer , service advisor
July 26, 2021
I was pleased with the services over all. My services guy Erick was very polite and courteous with explanations. Car was ready as promised. Great 👍🏻 Erick was very polite and courteous with explanations. Car was ready as promised. Great 👍🏻 More
by Caricce213
Employees Worked With
Erick Flores
July 13, 2021
One of the best dealership to work with. Very professional sales person. Attentive , caring and efficient. Steve followed through the whole time. Received two phone calls from him after the deliv professional sales person. Attentive , caring and efficient. Steve followed through the whole time. Received two phone calls from him after the delivery to make sure everything was OK. He is one of the best. More
by Sia
Employees Worked With
Steve barmen
July 09, 2021
Amazing installations, service, display, and inventory. We were taken very good care, must acknowledge the incredible job, service and time dedicated to us by Alejandro Reggeti We were taken very good care, must acknowledge the incredible job, service and time dedicated to us by Alejandro Reggeti More
by C. De Soto
Employees Worked With
Alejandro Reggeti
