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THE COLLECTION
Coral Gables, FL
549 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 549 reviews
August 11, 2021
The level of customer service is excellent from the receptionist to the service personnel to the loaner personnel. I highly recommended The Collection to anyone looking to purchase or lease a car. receptionist to the service personnel to the loaner personnel. I highly recommended The Collection to anyone looking to purchase or lease a car. More
by danfalcon
Employees Worked With
Mary Ann Jaramillo
August 09, 2021
This was my 4th car purchased here. Great company but the sales rep was an utter disaster. I’d still recommend The Collection but be careful which sales rep you choose. sales rep was an utter disaster. I’d still recommend The Collection but be careful which sales rep you choose. More
by David Friedman
Employees Worked With
Rafael
August 09, 2021
Enrique Duarte made my car buying process a breeze. He is very professional, extremely knowledgeable about his products and a pleasure to deal with. Enrique is a great asset to the Audi sales team @ The Coll very professional, extremely knowledgeable about his products and a pleasure to deal with. Enrique is a great asset to the Audi sales team @ The Collection. I highly recommend him as your salesperson, Enrique keep up the good work and thank you! More
by Javier
Employees Worked With
Enrique Duarte
August 08, 2021
The Collection , is NOT a "luxury car" dealer anymore ! Third time I have an awful service experience with my Ferrari. Regrettably I have to express my disappointment on the (dis)service I received : o ! Third time I have an awful service experience with my Ferrari. Regrettably I have to express my disappointment on the (dis)service I received : on Jul 19 I brought in my 17 California for a gear box malfunction ; after 4 days , several phone calls , no loaner and , $2,381.62 invoice , Ive got my car back but , the problem was not resolved , just mitigated. Next day , Ive addressed the problem with your ASM Mr. Davidian and , also via email (no response). Mr. Davidian set me an appointment for Monday at 09;00am (6 days , first available) but , regrettably when Ive got there , Mr. Davidian was no longer working at The Collection (4 times I came in , 4 different ASM : kind of a McDonald turnover , compared with over 30 years of my Ferrari specialist back in Italy) and , there was no record of my appointment. Ive been told to wait for a Manager to assist me but , after 55 minutes wait and several reminders to the attendant , nobody showed up. (Im sure you understand my time , is at least as much valuable as one of your managers). Sent emails and left messages to be contacted by the GM : 6 days and I'm still waiting...... You should consider to downscale to some lower brand/cheap cars! More
by okeanis
Employees Worked With
David
August 08, 2021
The Collection , is NOT a "luxury car" dealer anymore ! Third time I have an awful service experience with my Ferrari. Regrettably I have to express my disappointment on the (dis)service I received : o ! Third time I have an awful service experience with my Ferrari. Regrettably I have to express my disappointment on the (dis)service I received : on Jul 19 I brought in my 17 California for a gear box malfunction ; after 4 days , several phone calls , no loaner and , $2,381.62 invoice , Ive got my car back but , the problem was not resolved , just mitigated. Next day , Ive addressed the problem with your ASM Mr. Davidian and , also via email (no response). Mr. Davidian set me an appointment for Monday at 09;00am (6 days , first available) but , regrettably when Ive got there , Mr. Davidian was no longer working at The Collection (4 times I came in , 4 different ASM : kind of a McDonald turnover , compared with over 30 years of my Ferrari specialist back in Italy) and , there was no record of my appointment. Ive been told to wait for a Manager to assist me but , after 55 minutes wait and several reminders to the attendant , nobody showed up. (Im sure you understand my time , is at least as much valuable as one of your managers). Sent emails and left messages to be contacted by the GM : 6 days and I'm still waiting...... You should consider to downscale to some lower brand/cheap cars! 08/08 update. And YES! I just bought a beautiful $200K+ Aston Martin DB11 convertible from Aston Martin Palm Beach , where the service was impeccable (as previously experienced with my last Jaguar). They will pick up my AM at home for services and , will bring me a loaner , not to mention their professionality , prompt answers and courtesy. I wish they soon become a Ferrari dealer too...... More
by okeanis
Employees Worked With
davidian
July 30, 2021
Sales rep was amazing in the whole process. Anytime i needed information or askef fpr assistance he was available with every detail. Will definitely recommend him needed information or askef fpr assistance he was available with every detail. Will definitely recommend him More
by Perez
Employees Worked With
Nico
July 29, 2021
Erick always goes above and beyond. He totally makes a difficult situation understandable. Must important he kept me informed and very Polite. Thanks for providing me transportation to and from my home. difficult situation understandable. Must important he kept me informed and very Polite. Thanks for providing me transportation to and from my home. More
by Lynette Black
Employees Worked With
Erick Flores
July 28, 2021
While my experience dealing with a Maserati dealership was not positive, perhaps because I didn’t look the part to afford it, he didn’t treat was not positive, perhaps because I didn’t look the part to afford it, he didn’t treat More
by Rubinana
Employees Worked With
Jennifer , service advisor
