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THE COLLECTION
Coral Gables, FL
545 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 545 reviews
September 05, 2021
Just excellent!!!!! Erick Flores by far makes everything easy for you, The collection is awesome but someone like Erick makes it great makes it excellent! easy for you, The collection is awesome but someone like Erick makes it great makes it excellent! More
by Rafamarine1226
Employees Worked With
Erick Flores
August 27, 2021
They were very professional they explain to me the details whatever question I asked they knew the answers I’m very pleased Servio & Bobby Extremely kind and pleasant and Knowledgeable details whatever question I asked they knew the answers I’m very pleased Servio & Bobby Extremely kind and pleasant and Knowledgeable More
by Vahikbabaian23
Employees Worked With
Servio t Sanchez And. Bobby Puri
August 27, 2021
A very satisfying experience. Professional, courteous and excellent customer service! It is a pleasure to bring my car here for service and I highly recommend The Collection!! excellent customer service! It is a pleasure to bring my car here for service and I highly recommend The Collection!! More
by Octavio
Employees Worked With
Jennifer Farrell
August 11, 2021
The level of customer service is excellent from the receptionist to the service personnel to the loaner personnel. I highly recommended The Collection to anyone looking to purchase or lease a car. receptionist to the service personnel to the loaner personnel. I highly recommended The Collection to anyone looking to purchase or lease a car. More
by danfalcon
Employees Worked With
Mary Ann Jaramillo
August 09, 2021
This was my 4th car purchased here. Great company but the sales rep was an utter disaster. I’d still recommend The Collection but be careful which sales rep you choose. sales rep was an utter disaster. I’d still recommend The Collection but be careful which sales rep you choose. More
by David Friedman
Employees Worked With
Rafael
August 09, 2021
Enrique Duarte made my car buying process a breeze. He is very professional, extremely knowledgeable about his products and a pleasure to deal with. Enrique is a great asset to the Audi sales team @ The Coll very professional, extremely knowledgeable about his products and a pleasure to deal with. Enrique is a great asset to the Audi sales team @ The Collection. I highly recommend him as your salesperson, Enrique keep up the good work and thank you! More
by Javier
Employees Worked With
Enrique Duarte
August 08, 2021
The Collection , is NOT a "luxury car" dealer anymore ! Third time I have an awful service experience with my Ferrari. Regrettably I have to express my disappointment on the (dis)service I received : o ! Third time I have an awful service experience with my Ferrari. Regrettably I have to express my disappointment on the (dis)service I received : on Jul 19 I brought in my 17 California for a gear box malfunction ; after 4 days , several phone calls , no loaner and , $2,381.62 invoice , Ive got my car back but , the problem was not resolved , just mitigated. Next day , Ive addressed the problem with your ASM Mr. Davidian and , also via email (no response). Mr. Davidian set me an appointment for Monday at 09;00am (6 days , first available) but , regrettably when Ive got there , Mr. Davidian was no longer working at The Collection (4 times I came in , 4 different ASM : kind of a McDonald turnover , compared with over 30 years of my Ferrari specialist back in Italy) and , there was no record of my appointment. Ive been told to wait for a Manager to assist me but , after 55 minutes wait and several reminders to the attendant , nobody showed up. (Im sure you understand my time , is at least as much valuable as one of your managers). Sent emails and left messages to be contacted by the GM : 6 days and I'm still waiting...... You should consider to downscale to some lower brand/cheap cars! More
by okeanis
Employees Worked With
David
