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Szott Ford

Holly, MI

Overview
Reviews
4.6
651 Reviews
Call Dealership (866) 330-2288
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8800 East Holly Rd.

Holly, MI

48442

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Showing 651 reviews

May 30, 2023

Had a great experience while looking for a car at Szott Ford. You can tell they really care about their customers. More

by T
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Ryan, Nick Riley
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May 03, 2023

Ivan handled my service. Very professional and courteous. I appreciated his insight on the vehicle service and safety inspection. I will certainly follow his recommendations More

by larry.j.stringer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan
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April 20, 2023

Took over 3 days to respond, never even mentioning about the vehicle I requested info on More

by jeremybliesener
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Jones
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Apr 25, 2023 -

Szott Ford responded

Hello Jeremy, we appreciate you taking the time to share your opinion on DealerRater.com. We apologize you are unhappy with our communications. Unfortunately, without a phone number, our only option was email. It would be my pleasure to help in any way I can. Please get in touch with me at your convenience so I may assist. All the best, Stephen Gabbara General Manager 248-215-5102

January 31, 2023

Delila is amazing! She found the perfect car for me! I couldn’t be happier! More

by Beckie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Riley, Delila Brown
Report | Print
January 13, 2023

Friendly service and a complete explanation of the work done. My service rep Brandon is very thorough with his explanations More

by alg2038
Recommend Dealer
Yes
Employees Worked With
Brandon ?
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January 11, 2023

friendly knowledgeable communication was great and quick service maybe 25 minutes in the break room 2 cups of coffee nice clean Break room just all together happy Steve and Brandon acted like friends thank More

by ruthie1026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve and Brandon
Report | Print
December 25, 2022

Dan has been my sales person for years. Always satisfied with him and the dealership More

by PjCooke51
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Kittle
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November 29, 2022

Professional and courteous, they exceeded our expectations in the sales experience. Sales, finance, and service at Szott is the new standard. More

by ckantgias
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Gabbara, Dan Kittle, Nick Riley, Avery Copeland, Andrew Hall, Michael Jones
Report | Print
Nov 29, 2022 -

ckantgias responded

The Szott experience for a new car sales sets the standard for me. Being a conscientious buyer, our Szott experience has enabled me to heighten my expectations for a new car purchase. The management, sales, and finance department were professional and courteous and demanded that I need to expect more from a purchasing experience. Thank you for making me realize there is a difference.

November 28, 2022

Nobody said they would pick me up or come get my car. I stayed there and it ran an hour for an oil change. I guess that is normal. Glad I had enough point for a free oil change though. This is the 4th c More

by JJCylk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon (Service Dept) 5 stars, Tom Ryan
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November 09, 2022

NOT A HAPPY CUSTOMER! POOR SERVICE! LEFT IN LIMBO FOR WEEKS! STILL NO VEHICLE! LISTS VEHICLES THAT THEY DONT HAVE TITLES FOR! TELLS YOU TO HEAD TO PICK UP VEHICLE ONLY TO More

by YayaNana2019
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeffrey Terranella, Jeremy Odoms
Report | Print
Nov 15, 2022 -

Szott Ford responded

Hello YayaNana2019, thank you for sharing your opinion on DealerRater. We are sorry to hear you are frustrated with the State of Michigan's title rules and the challenges of the credit process. I know our management has been in contact with you, working on getting you into several different vehicles, and we will continue to assist in every way we can. All the best, Stephen Gabbara General Manager

Nov 22, 2022 -

YayaNana2019 responded

No... The managent HAS NOT reached out to me! NOT ONCE! I'm WELL AWARE of the process... You don't list a car unless it has all the paperwork. I WAS APPROVED for a vehicle that I was headed to pick up, switched my insurance because I was told to, and was on my way to GET the vehicle. I wanted the one I was approved for because I drove it and loved it! It was listed AVAILABLE. I didn't want any of the other vehicles AND one of the ones I was going to consider didn't pass inspection! So I'm not sure I trust anything anymore. I have been the one reaching out.... Nobody has said a thing to me voluntarily.

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