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Szott Ford
Holly, MI
643 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 643 reviews
November 28, 2022
Nobody said they would pick me up or come get my car. I stayed there and it ran an hour for an oil change. I guess that is normal. Glad I had enough point for a free oil change though. This is the 4th c I stayed there and it ran an hour for an oil change. I guess that is normal. Glad I had enough point for a free oil change though. This is the 4th car I’ve bought from Tom Ryan and he does an excellent job but I do agree with some of the reviews. If you are not happy you need to get in the upper management “face”…actually I sent emails and then the other department stated to respond. I think they need to clean house in the back room support groups. They can make or break a dealership IMO. I will probably just follow Tom wherever he goes. (Sung to the tune “We’ll follow the Old Man wherever he goes” (Bing Crosby…White Christmas) I would keep writing but LSF6B is now on…Bye More
by JJCylk
Employees Worked With
Brandon (Service Dept) 5 stars, Tom Ryan
November 09, 2022
NOT A HAPPY CUSTOMER! POOR SERVICE! LEFT IN LIMBO FOR WEEKS! STILL NO VEHICLE! LISTS VEHICLES THAT THEY DONT HAVE TITLES FOR! TELLS YOU TO HEAD TO PICK UP VEHICLE ONLY TO POOR SERVICE! LEFT IN LIMBO FOR WEEKS! STILL NO VEHICLE! LISTS VEHICLES THAT THEY DONT HAVE TITLES FOR! TELLS YOU TO HEAD TO PICK UP VEHICLE ONLY TO GET A CALL MOMENTS LATER BEING TOLD THE TITLE ISNT THERE! CREDIT RAN, STILL NOTHING! WAITING FOR WEEKS! BAD ATTITUDE FROM ONE OF THE SALES GUYS AND THE OTHER ONE DOESNT COMMUNICATE UNLESS YOU REACH OUT TO THEM! IM PISSED OFF! More
by YayaNana2019
Employees Worked With
Jeffrey Terranella, Jeremy Odoms
August 26, 2022
Recently bought a explorer from Austin at szott, at first he came off a little fruity but was nothing but helpful, he made my buying experience the easiest it could have been and was super nice. I would 10/1 he came off a little fruity but was nothing but helpful, he made my buying experience the easiest it could have been and was super nice. I would 10/10 recommend and I will definitely be purchasing my next car from him! More
by Otvfilms
Employees Worked With
Austin Moore
August 25, 2022
The dealership screwed up ordering the car, it should have had navigation, which I requested when I ordered it. Unfortunately I took the car, believing it had Navigation since it has the touch screen. No have had navigation, which I requested when I ordered it. Unfortunately I took the car, believing it had Navigation since it has the touch screen. Now I am told, I didn’t order the car that way, navigation is not available on my Explorer (even though Szott Ford has them on their lot) I have lost my trust with Szott after many years of being a Loyal Customer If you order a car from them check and double check the paperwork yourself and when it comes in verify that the car has what YOU ordered More
by frank4857
Employees Worked With
Anthony Ketchum, Jani Minaudo
August 19, 2022
Dispute having told multiple people I was keeping my car I continued to receive an annoying number of calls. When paying off my lease we were initially charged an extra $1000. When we inquired about where t I continued to receive an annoying number of calls. When paying off my lease we were initially charged an extra $1000. When we inquired about where the extra charges came from the representative went and consulted with the manager. We believe he/she made up fees to total $1000. A charge for keys, tires and some acronym the representative couldn’t explain. I won’t be doing business with this dealership again. The only reason I gave 4 stars is when I first signed the lease the service was great. More
by LRainey
Employees Worked With
Delila Brown
August 17, 2022
This is my third or fourth vehicle from Szott Holly and each event has been seamless. From the sale to service, employees have done what they said they would do. Everyone is honest and courteous. I highl each event has been seamless. From the sale to service, employees have done what they said they would do. Everyone is honest and courteous. I highly recommend Szott Ford!! More
by wingsmom
Employees Worked With
Dan Kittle, Nick Riley
August 09, 2022
Needed a quick oil change and tire rotation for my new mustang. Didn’t have a appointment but they fit me in anyways. My car had some grass clippings stuck to the paint. Sandy had the guys spot wash the mustang. Didn’t have a appointment but they fit me in anyways. My car had some grass clippings stuck to the paint. Sandy had the guys spot wash the grass clippings off and tack dry it. Thanks Sandy and the rest of the crew for taking thoughtful care of my car. I will be back again!👍 Jeff More
by The Big Red
Employees Worked With
Sandy
