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Szott Ford
Holly, MI
644 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 644 reviews
September 06, 2024
This is my first visit to Szott’s. I was given some negative feedback about Szott’s but they were the only (THE ONLY) dealership in SE Michigan that had the vehicle I was looking for. I was given some negative feedback about Szott’s but they were the only (THE ONLY) dealership in SE Michigan that had the vehicle I was looking for. Fingers crossed. I walked into the showroom and had the sense of calm, a really good vibe. My new salesperson, Liam Belill, greeted me with a firm handshake, direct eye contact and a smile. I explained my situation and what I was looking for. Being a patient listener as well as a great communicator, Liam found the truck I wanted. This process would’ve taken a couple hours, if that, but I had to wait for my insurance information. Which turned out to be a good thing because Szotts allowed me to drive my future truck home for the remainder of the day. Sweet, a test drive and have it all night, I’m in!!! I was buying regardless but still a great option they provide. The following day, I returned to Szott’s. Liam introduced me to Nick Riley another great listener and communicator. Nick walked me through all the paperwork, initialed and singed what was required. Not once in the entire process did I sense any pressure to make the deal or to add something that wasn't necessary. All in all I had a fantastic experience. Every person I met was pleasant and helpful. I even touched base with an old high school buddy, Anthony Ketchum (small world). Out of all the dealerships I have been to, I can honestly say the Szott’s team treated me with respect and appreciation. Like family! I will highly recommend Szott Ford to everyone and I will be coming back for every vehicle purchase. More
by Rob
Employees Worked With
Liam Belill (sales department), Anthony Ketchum, Nick Riley
August 10, 2024
The service department at this dealership does a horrible job communicating. When I dropped it off at my appointment time, I was told it wouldn't even be looked at for a couple of days. That turned into two job communicating. When I dropped it off at my appointment time, I was told it wouldn't even be looked at for a couple of days. That turned into two weeks without any communication. Then, they left two voicemails in the same day and said, "We've called FOUR times and left messages without hearing back from you." When I picked it up today, I was the only customer in the entire service center and the woman still made me wait so she could put some paperwork away. This was while another employee sat behind the counter with his phone sideways playing a game. I urge you to take your vehicle to another service center. More
by Disappointed
Employees Worked With
Brandon
July 13, 2024
Dan Kittle has been our salesman for about 25+ years! He is courteous, knowledgeable and knows what we want and need. The transaction took no time at all. Dealership is clean & close by, though not as He is courteous, knowledgeable and knows what we want and need. The transaction took no time at all. Dealership is clean & close by, though not as close as their former one car showroom years ago. Lol. More
by Linda L.
Employees Worked With
Dan Kittle
May 23, 2024
Teryn was a pleasure to deal with! What a nice person! She took care of all my questions and was extremely prompt! 10 out of 10, thank you Teryn…. What a nice person! She took care of all my questions and was extremely prompt! 10 out of 10, thank you Teryn…. More
by Darek.maybee
Employees Worked With
Teryn I don’t know her last name
May 04, 2024
Everything went great at first til I get a letter saying my credit went down 35 points because they never turned in my Jeep lease when I got the Bronco. It’s been almost two months and I still don’t have my my credit went down 35 points because they never turned in my Jeep lease when I got the Bronco. It’s been almost two months and I still don’t have my backseat carpet mats that the guy was supposed to bring me because there was none in the vehicle. You would think a manager or someone would call and apologize for the big mess that they made for you but none of that happened. I’m so disappointed in this place. It was great at first and then went to xxxx. More
by Justin313
Employees Worked With
Shane and managers
April 22, 2024
Liam did an amazing job locating and finding my new Bronco Heritage. He did everything possible to make the purchase extremely easy. Szott Ford is lucky to have him on their team. Bronco Heritage. He did everything possible to make the purchase extremely easy. Szott Ford is lucky to have him on their team. More
by tkroll
Employees Worked With
Liam Belill, Anthony Ketchum
