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Swope Toyota

Elizabethtown, KY

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42 Reviews

1100 N. Dixie Hwy

Elizabethtown, KY

42701

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Showing 42 reviews

January 07, 2020

The Swope family is Awesome in Elizabethtown Ky. Jim, Nayum and Mary made it a pleasure to work with full filling our wants and needs for our 2020 Camry. We always go to them for new vehicles when we are More

by lillianpeak1976
Recommend Dealer
Yes
Employees Worked With
Jim, Nayum and Mary
Jan 08, 2020 -

Swope Toyota responded

Thank you for your glowing review! We are so glad that you love your new Camry and our team at Swope Toyota Elizabethtown made it an easy and enjoyable experience! Thank you for your support!

September 09, 2019

2019 Toyota Camry SE My husband and I went to Swope Toyota to purchase a Corolla but after talking with our salesman Mr. Ricky James we decided to purchase a 2019 Toyota C More

by rjl2572
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricky James was our salesman and Mary E. Thompson the financial manager.
May 30, 2019

An excellent dealership that goes the extra mile! I purchased my new 2019 4Runner here in April from Chuck McIntyre. Chuck has been working there for quite a few years now. I bought my 2006 Tacoma f More

by Richard in E-Town
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck McIntyre, Donna Hood, Cole Miller, Mary Thompson
Jun 27, 2019 -

Swope Toyota responded

Thank you so much for your review Richard. I loved that you were so detailed. Here at Swope Toyota we strive for an exceptional customer experience. Situations with vehicles do arise and I am glad that our skilled team of experts were able to resolve everything in a timely and professional manner. Thank you for your continued support and buying local!

March 06, 2019

Very Happy With Purchase Lee Legaspi is an excellent specialist. He made sure I understood everything. I would recommend him highly to anybody that wants to buy a car. Mary More

by Paul Garry Norris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Legaspi
Mar 18, 2019 -

Swope Toyota responded

Mr. Norris, From all of us at Swope Toyota we would like to welcome you to the Swope Family!!!! We are so excited that your experience was memorable and rewarding. We are also glad that you finally listened to your siblings!!!! Once again, Thank You.

May 01, 2018

Poor Attitude From Salesman The GM called and apologized for my experience here. She was extremely nice and honestly, had she been there that day, would have resolved the issues More

by Alan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Allen
July 08, 2017

Sales people are not persons of their word. I had purchased a vehicle at Swope one other time and the experience was OK but not today. I visited the dealership looking for a truck and they had t More

by Madpapaw
Recommend Dealer
No
Employees Worked With
Terrell Blount and sales manager.
Jul 13, 2017 -

Swope Toyota responded

Rick, We are very sorry that you had this experience when visiting our dealership. Unfortunately growth is often accompanied by growing pains. In the last year we have expanded our stores to 6 rooftops and this has caused some “pains” when keeping our used car inventory processes in line. Because we want to ensure that all customers have the opportunity to view and purchase any vehicle from any of our six dealerships, we allow our product specialist to sell from all inventories. When our processes are not followed however, that can cause confusion and that was the case in this situation. The confusion in this case was due to the product specialist not following our company policy of not sending customers unaccompanied to the detail shop. Integrity is one of the core values of our dealership culture. We were not deceitful about the availability of this vehicle, this was simply human error. The nature of our business is to sell cars, we would never be dishonest about the sold status of a vehicle; that would be counterproductive. The Used Car Manager had just gotten back from vacation and was not aware that the truck you were sent to detail to look at had already been sold, in fact that’s why it was at the detail shop; it was being detailed for delivery. The manager you spoke with would not have known that without access to our computer system which he does not have access to at the detail shop location. However, I am sorry that you felt his frustration at the situation, please know that was due to the product specialist not following our company policy and sending you to detail unaccompanied, not for you coming there to look at the vehicle. Our General Manager has made several attempts to contact you to further discuss your experience. We hope that in this response you will see the sincerity and transparency you have experienced in the past doing business with our dealership group and will give us the opportunity to find you a vehicle. Please feel free to contact our General Manager Kathy McCubbin by phone at (270) 737-2181 or by email at kmccubbin@swope.com. She is fully aware of this situation and would more than happy to discuss the matter further with you.

December 28, 2016

"Christmas in October" My car of seventeen years died. It was sold to me by Chuck McIntyre. I looked him up again; he helped me pick out my newest vehicle. He is just awe More

by Susan Banks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck McIntyre
April 06, 2016

Very happy This was my first experience with this dealership and it was wonderful. No one there was ever pushy towards me and that I greatly appreciate! The firs More

by Carrie 4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrell Blount and Mary in finance
February 02, 2016

One thing after another I bought this truck from a local dealer to help support the economy. While I understood that they were moving across the street the week-end after I b More

by Poorquality
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sales, cleaning, service and documents
December 19, 2015

The best in area! I will only ever buy a car from Swope Toyota and my salesman will only ever be Chuck McIntyre. From within our household we have purchased 4 vehicles More

by Julie Mc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck McIntyre
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