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Swickard Honda

Gladstone, OR

4.5
547 Reviews

19400 SE McLoughlin Blvd

Gladstone, OR

97027

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Showing 547 reviews

July 05, 2024

Attentive, , pleasant personality, thorough. Angel is a real asset to your company.. He is truly a the epitome of a model service advisor More

by bunnyarville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Jul 08, 2024 -

Swickard Honda responded

We're delighted to hear that Angel provided such exceptional service at Swickard Honda. Thank you for recognizing his efforts and sharing your positive experience!

July 04, 2024

Friendly, professional, and appreciate the car wash after service is completed ! Their waiting area is also very comfortable, and they keep you up to speed on how the service is progressing . Tina is a gr More

by MollybeePDX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina was only one I worked with …great !
Jul 05, 2024 -

Swickard Honda responded

Molly, we're delighted to hear you had a great experience with Tina and enjoyed the amenities at Swickard Honda. Thanks for sharing your feedback!

July 04, 2024

Tina is the best service advisor. She went above and beyond to ensure all aspects of my service met the required and recommended service. Swickard Honda has a great service area and More

by Gina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
Jul 05, 2024 -

Swickard Honda responded

Gina, we're delighted to hear that Tina provided exceptional service and made you feel comfortable at Swickard Honda. Thanks for sharing your experience!

July 03, 2024

Brianna is nice person, very friendly , explained everything and the service was excelent. Thank you More

by Dalfarob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna
Jul 05, 2024 -

Swickard Honda responded

We're delighted to hear that Brianna provided you with such excellent service at Swickard Honda. Thanks for the kind words!

July 03, 2024

Left in overnight drop, NEVER heard anything from Angel the entire day and had to call them at 4:30. Unprofessional all around. More

by Carrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor Covert
Jul 08, 2024 -

Swickard Honda responded

Carrie, I apologize for the lack of communication you experienced. This is not the level of service we strive to provide. I've responded to your Google review letting you know that one of our store managers will reach out so we can address this issue directly. Thank you, Terry Collins Customer Experience Team Lead CustomerExperience@Swickard.com

July 03, 2024

Pleased with service, discount, car wash & the wait was shorter than I expected. Thank you Don't remember who helped me in service department More

by Pwillig61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Covert, Traci Amor
Jul 05, 2024 -

Swickard Honda responded

Thank you for sharing your positive experience with Swickard Honda! We're glad to hear that our service, discount, and car wash met your expectations. We appreciate the feedback and look forward to serving you again!

June 30, 2024

. Arman the best customer service I have received since Brian left;,clear,pleasant,efficient and thorough, He patiently listened to my questions and explain them very clearly for me. Excellent service from More

by Honor
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Arman
Jul 01, 2024 -

Swickard Honda responded

It's great to hear that you received excellent service, Honor! We're thrilled Arman could assist you so effectively. It does concern me, however, that you only gave us a 3-star rating. This indicates to me that there was something about your last visit with which you were not satisfied. Please contact me and provide more details about your visit to let me know if there is anything that we can do to move your review to five stars. Or, if there's anything else we can help with, please feel free to reach out. Also, when you contact me, please reference the name "Honor" so that I can associate your email with this review. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

June 29, 2024

They did a great job. Allen was very nice and not at all pushy.. don’t usually like the buying car stuff but this was very easy. More

by Srrichardson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Bell
Jul 02, 2024 -

Swickard Honda responded

We're glad to hear Allen made your experience at Swickard Honda easy and enjoyable. Thanks for the positive feedback!

June 28, 2024

Service department are always very informative and direct Tina was very helpful and also was your parts gentleman More

by Arlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Covert, Traci Amor
Jul 01, 2024 -

Swickard Honda responded

Arlene, thanks for the feedback! We're glad to hear Tina and our parts team at Swickard Honda have been helpful. We appreciate your support!

June 28, 2024

Place is clean. Easy to schedule a service. Reception is friendly and pleasant. However, technician forgot to reset the TPMS settings on tires so I had to make anoth More

by Alicia
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna
Jun 28, 2024 -

Swickard Honda responded

Alicia, thanks for your feedback! We're glad to hear you found our facility clean and scheduling easy at Swickard Honda. We apologize for the oversight with the TPMS settings and appreciate your understanding!

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