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Swickard Honda

Gladstone, OR

4.5
547 Reviews

19400 SE McLoughlin Blvd

Gladstone, OR

97027

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Showing 547 reviews

August 11, 2024

Back office guy tried to add a somehow forgotten destination charge after already agreeing to price fees and taxes. I walked. Salesman took the blame but think it was the back office guy who said he More

by beek11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Back office
Aug 12, 2024 -

Swickard Honda responded

We apologize for the frustrating experience you had. This is not how we aim to conduct business, and your feedback is concerning. We would like to understand more about what happened and make things right if possible. Please reach out at your convenience. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

Aug 13, 2024 -

beek11 responded

Long story short after getting the total price, registration dealer fees etc. was about to leave when a back office guy, won’t mention name said he would give me a 1000 more off if I bought right then. Half hour later asked if that was still good and getting an affirmative said let’s do it. Papers started getting drawn up and another back office guy came in, I was told they forgot to add in the 1300 destination charge. Yah who is the professional here, forgot exact words. I walked

Aug 14, 2024 -

Swickard Honda responded

We apologize for the frustrating experience you had. This is not how we aim to conduct business, and your feedback is concerning. We would like to speak with you about what happened and try to make things right if possible. Please reach out to the email address below with your full name and contact number and I will have one of our Sales Managers call you. Also, when you contact me, please reference the name "beek11" so that I can reference that email with this review. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

August 11, 2024

Had a great experience at Swickard Honda. . we wanted to get a Prologue in North Shore Pearl. They did.not have one on the lot but found it at another dealer so we were able to get it the same More

by jonstanis
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelsie Poirier, Taylor Covert, Traci Amor
Aug 12, 2024 -

Swickard Honda responded

Jon, we're glad to hear that our team at Swickard Honda could help you get the Honda Prologue in North Shore Pearl so quickly. Enjoy your new ride!

August 11, 2024

Excellent. I've always had positive, trustworthy interactions. I've never felt that I was being pushed to have unnecessary service done. My questions have been More

by lynnetta.wisler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Covert, Traci Amor
Aug 12, 2024 -

Swickard Honda responded

Lynnetta, we're delighted to hear about your positive experiences with us at Swickard Honda. Thanks for sharing your feedback!

August 10, 2024

Swickard Honda is a great dealership where I bought my 2024 Honda CRV, great maintenance services and all employees great to their customers.Thank you for being nice to your customers I appreciate it. More

by ricardocatabay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina and Jada , Taylor Covert, Traci Amor
Aug 12, 2024 -

Swickard Honda responded

Thank you for sharing your positive experience! We're delighted to hear that our team at Swickard Honda provided excellent service and helped with your 2024 Honda CRV purchase. We appreciate your support!

August 08, 2024

Everything went as planned. The sales and service folks were welcoming and knowledgeable. All was good. More

by dtripp8785
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TinA
Aug 08, 2024 -

Swickard Honda responded

We're glad to hear everything went smoothly and that our team at Swickard Honda made you feel welcome. Thanks for the positive feedback!

August 06, 2024

Arman provided EXCELLENT customer service. As a result, I’ll be back! Discounted oil chg and showed me how to chg AC filter. In a world where cust svc is hard to find, I found it here. More

by Adorac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman
Aug 06, 2024 -

Swickard Honda responded

We're delighted to hear that Arman provided you with excellent service at Swickard Honda. We look forward to welcoming you back for future visits!

August 04, 2024

Very informative and pleasant to talk to! They were kind enough to stay late after hours to complete my purchase! More

by Ryann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Purnell
Aug 05, 2024 -

Swickard Honda responded

Ryan, we're delighted to hear that our team at Swickard Honda could assist you and make your purchase experience a pleasant one. Thanks for the great review!

August 04, 2024

Nice clean dealership. Service department does a nice job informing during the service.with text and email alerts More

by Marty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman
Aug 05, 2024 -

Swickard Honda responded

Marty, thanks for the feedback! We're glad to hear you appreciated our clean dealership and communication efforts at Swickard Honda. We look forward to serving you again!

August 04, 2024

Andrew was great and made our car buying experience informative and painless. He was very knowledgeable and willing to go the extra mile. More

by Julie M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Grimes
Aug 05, 2024 -

Swickard Honda responded

Julie, we're delighted to hear that Andrew made your car-buying experience smooth and informative at Swickard Honda. Thanks for sharing, and welcome to the Swickard family!

August 03, 2024

The dealership was thorough in the process. A very good experience. Excellent in excellent explaining everything. More

by John's computer
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sales rep., finance rep.
Aug 03, 2024 -

John's computer responded

Yes, this was my review. John Barr

Aug 05, 2024 -

Swickard Honda responded

Thank you for sharing this review with the Swickard Honda team. We appreciate your support and hope you enjoy the new vehicle!

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