Swickard Chevrolet of Thousand Oaks

Wish All Service Support Was This Good Rich was on the GMC side and when he went to the Chevy side , I was not going to let him go without a fight... thankfully, they said he could still ha Rich was on the GMC side and when he went to the Chevy side , I was not going to let him go without a fight... thankfully, they said he could still handle me , they didn't mind. Its all under the same umbrella after all. Rich is always an advocate for the customer. USMC guys only know how to do something one way , and that is the right way. I had to cut his "sirs" down via text but that didn't stop his polite and buoyant temperament. Yes, I pull the sarcasm out of anyone if they have it , so don't think of that as a normal thing, some like to be very serious at every question .. and I saw him handle customers of all kinds the same way : The way those customers liked to be handled. Anyway what you really want to know is how he suggested I get alignment , that I wasn't interested in it with tires, and he found a free coupon to get me that alignment free. I also didn't want to spend on the tires the price they quoted, it was just a little higher than my guy on the same model... so they matched that too. What dealer service has negotiable pricing!? What is this 2019? oh, it actually might be, finally. Lastly, he also saw that my "fit and finish" requests were met even though we're just past the first year.. ... I had a door kind of sitting off angle ever so slightly , and some weather stripping riding up ... So he got those fixed under the warranty with no problems or hangups. Also had the loaner car which was essential since I drive 100+ miles per day with my work. Chevy Cruise, great mileage, really not so great seats. You'll feel it. That should be the slogan. Chevy Cruise, oh You'll Feel It. Tomorrow. Anyway I'm sorry you won't get back those seconds I just stole from you by reading this, but I wish you all peace, love and granola . P More

I have regularly taken my car here to get serviced over the last 3 years. My check engine light came on and I checked the code, and learned that there might be an issue with my catalytic converter. So when the last 3 years. My check engine light came on and I checked the code, and learned that there might be an issue with my catalytic converter. So when I took my car in for an oil change, I asked about checking the catalytic converter and discussed issues that could be happening with the catalytic converter with a service rep. The service rep told me i would have to pay $160 for them to check it out. I declined, but I wouldn’t have if I had all the info. My issue is that the rep failed to advise me that California law requires car dealers to replace catalytic converters within 5 years or 100,000 miles (whichever is first) FOR FREE. Two months later, I found that I do need a replacement and my 5-year warranty ended 4 weeks ago. It will be $2k to replace. This place has lost my business forever. Additionally, I have found that the men service reps tend to be rather chauvinistic. Only the female reps (specifically Carmen) have ever taken the time to explain anything to me (also a woman). More

PHENOMENAL Customer Service Today was my first time visiting this particular dealership and I will NOT be going anywhere else from now on. Their customer service is TOP NOTCH!!! Today was my first time visiting this particular dealership and I will NOT be going anywhere else from now on. Their customer service is TOP NOTCH!!! The staff is willing to go the extra mile and beyond with a smile!!! Thanks to all that I encountered today, but a HUGE shout out to Rich and Matt for their STELLAR service and competence!!! I appreciate YOU!!! More

Great Service Rich was lovely and efficient, as was the service itself. Service department office is a bot cramped an no privacy,and I miss Bob Geary. Rich was lovely and efficient, as was the service itself. Service department office is a bot cramped an no privacy,and I miss Bob Geary. More

Satisfied yes need better communication I have insufficient experience with this dealer to say that I would recommend them. They fixed my problem but only after wasting a day saying they cou I have insufficient experience with this dealer to say that I would recommend them. They fixed my problem but only after wasting a day saying they couldn't get the issue to repeat. I had to go in and take a ride with the technician to show them. I do believe Rich, my service adviser was trying but overloaded. I was frustrated with the lack of updates on the status of my vehicle. I waited the entire first day to find out they couldn't get the issue to repeat and this was after I called him for an update at the end of the day. I approved the work on the basis of a quote of $514 but when I arrived I was initially approached with a bill for $661. He adjusted it to just below $500 but only after I questioned why the amount changed from the quote? More

Fair and Loyal Second lease here at Silver Star. I feel they are fair, professional and loyal as a returning customer. In 3 years I will back to maybe lease or buy Second lease here at Silver Star. I feel they are fair, professional and loyal as a returning customer. In 3 years I will back to maybe lease or buy again. More

Oil Change/Recall Becky Ispas is the best! Friendly, professional, and helpful. She makes it a pleasurable experience. Thank you. Technicians performed the required wor Becky Ispas is the best! Friendly, professional, and helpful. She makes it a pleasurable experience. Thank you. Technicians performed the required work as it ordered. More

Enjoyable Experience Just had my oil changed & tires rotated.....however, as always, friendly staff and crew attended to me like if I was going to buy a Bentley. Just had my oil changed & tires rotated.....however, as always, friendly staff and crew attended to me like if I was going to buy a Bentley. More

They were very helpful They were knowledgable, helpful, friendly. They helped set up bluetooth and explained and demonstrated how most featured work. The sale was straight f They were knowledgable, helpful, friendly. They helped set up bluetooth and explained and demonstrated how most featured work. The sale was straight forward and they made sure I understood and was satisfied with the deal and final price. More

Friendly and professional from start to finish. This was my first service on my car and I wasn't sure where to take it because there are Chevy dealers on all sides of me. Thanks for washing my car! This was my first service on my car and I wasn't sure where to take it because there are Chevy dealers on all sides of me. Thanks for washing my car! Becky answered all my questions, was helpful on the phone making the appointment and again when I brought my car in. It was a good choice coming to Silver Star, thank you. More