Swickard Chevrolet of Thousand Oaks

I brought my Chevy Bolt EV in for a temporary software fix( to limit charging to 80% to prevent the car from catching on fire while charging). The update was in conjunction with a battery recall that has fix( to limit charging to 80% to prevent the car from catching on fire while charging). The update was in conjunction with a battery recall that has been unresolved by Chevorelt since I purchased my vehicle. Chevrolet has offered no compensation for the inconvenience, and I was advised that they will not provide loaner vehicles unless brought to the dealer were purchased(about 100 miles from my home). To be honest, my experience started well. Silver Star had Saturday hours that my local dealer in Ventura did not offer for Electric Vehicles(25 minutes further from my home). Anthony was very polite and took down my information. Since I was already going out of my way to deal with the recall stopgap update, I figured I would fix the issue with rear camera backup guidance lines. I advised Anthony that it was intermittent and only occurred when the vehicle was first started and going from park to reverse(the only choice I have in my driveway). I went on some errand for a few hours and passed the dealer on my way home. I decided to try and save an extra trip by calling on my way home to see if the car was ready. I made three separate calls. I was put on hold for five minutes and disconnected. Upon calling back, I was routed to the Cadillac service department, which apparently cannot help Chevy customers; they routed my call to a voice mail. I called back again and was routed back to Cadillac. I was told that the Chevy service was not answering their phones. By this time, I was partway home and had given up. Sure enough, as soon as I got to my house, I received a text that my car was ready(between the drive home and return drive, I wasted close to an hour). Upon returning to Silver Star, Anthony handed me my paperwork and advised that the recall campaign software update was completed. I asked about the glitch I had reported with the rear camera guidance. He showed me a picture of the rear camera with the guidance bars. He said they did not find anything. I asked what I could do next because there was a daily problem with the system. I guess Anthony did not like my response, and he replied, ‘ there is no problem; the mechanic wrote instructions on how to operate the guidance system.’ The instructions he showed me stated that guidance was delayed when quickly going into reverse. This was not the issue I had described to Anthony earlier). I replied in a calm and polite tone, “ it is not a normal operation if I had to spend five minutes turning the car on and off and shifting to different gears to get the guidance lines to appear.” His polite tone had changed, and I guess I was annoying him by not accepting that my system was not operating as designed. He replied with a sharp tone, “it is ten minutes to closing; what do you want me to do about it?” He told me I would need to book another appointment. I replied that I would not be returning. I went out to wait where service personnel usually dropped vehicles off for customers. I sat there for ten minutes(in plain view, both service personnel). I walked in to ask if my car would be brought to me. I was told it was parked outside. The other customer service rep advised it was parked outside. He walked me over, as the car was in a service bay behind a wall, where I would have never have found it on my own. My goal is not to “badmouth” this dealer but to prived an accurate account for my negative experience so that others can decide for themselves. Perhaps your experience will be different than those expressed by other customers. More

No communication tried getting a truck their but it took them 3 days to get back to me , i kept emailing and emailing the internet manger Alfonso c. but man this guy tried getting a truck their but it took them 3 days to get back to me , i kept emailing and emailing the internet manger Alfonso c. but man this guy should not be a manger if he takes that long to help someone , They must be having a record year in sales , But my kid was treated the same at the lexus store . Silver star group shame on you .!!!! More

Mistreated Customer The police was called in to help me- the Sales Manager had my car without giving me any paperwork for my lease return. On Sunday, May 10, I came in to The police was called in to help me- the Sales Manager had my car without giving me any paperwork for my lease return. On Sunday, May 10, I came in to return my car lease that I purchased from them. They told me I had to come back Monday. This isn't right bc I had already called a few days before and they said I can return this weekend! They took my keys, car, registration card without providing me the paperwork. Fishy! I asked them to at least handwrite a note and Ruben had an attitude, " I can but that won't do anything for you." Then they tell me that they can't provide the paperwork bc their system is down. My friend, who knew more about lease returns, told me they are required to give me proper lease return documents. He questioned how the finance system is "down" yet they are still able to finance cars sold that day. I phoned GM financials right at that moment and the GM case manager said the dealership should be able give me the paperwork. Bottomline, I did not get the protocol service, they almost fooled me in letting me walk off their lot without any evidence that I dropped my car off. My friend was mad that they took the car without giving me the paperwork and he called the police. My friend was mad how they took advantage of me. On top of that, Reuben told the police that we are not allowed back to their dealership and he wanted me off their lot. I was waiting there while the police talked to him. Don't worry, we'll take out business elsewhere! Why can't we return the car on Sunday?! Why am I asked to come back the next day? Why didn't I get the proper paperwork? Is it because it goes against their sales goal for the day- corruption! or was that he was lazy? It wasn't professional nor ethical to let me drop off my car without giving me any paperwork. They led me to believe this is how it is done until my friend advised me otherwise. Now I am stuck another day of owning this car and this dealer (Reuben) has "banned" us on their private property. Let me tell you, this dealer doesn't want to take back their own leased vehicle, disrespected us and shamed us. More

Everyone was kind and made the process easy. Thank you! I had been to every chevy dealer around and in the San Fernando Valley. They offered me the beat deal. had been to every chevy dealer around and in the San Fernando Valley. They offered me the beat deal. More

Wish All Service Support Was This Good Rich was on the GMC side and when he went to the Chevy side , I was not going to let him go without a fight... thankfully, they said he could still ha Rich was on the GMC side and when he went to the Chevy side , I was not going to let him go without a fight... thankfully, they said he could still handle me , they didn't mind. Its all under the same umbrella after all. Rich is always an advocate for the customer. USMC guys only know how to do something one way , and that is the right way. I had to cut his "sirs" down via text but that didn't stop his polite and buoyant temperament. Yes, I pull the sarcasm out of anyone if they have it , so don't think of that as a normal thing, some like to be very serious at every question .. and I saw him handle customers of all kinds the same way : The way those customers liked to be handled. Anyway what you really want to know is how he suggested I get alignment , that I wasn't interested in it with tires, and he found a free coupon to get me that alignment free. I also didn't want to spend on the tires the price they quoted, it was just a little higher than my guy on the same model... so they matched that too. What dealer service has negotiable pricing!? What is this 2019? oh, it actually might be, finally. Lastly, he also saw that my "fit and finish" requests were met even though we're just past the first year.. ... I had a door kind of sitting off angle ever so slightly , and some weather stripping riding up ... So he got those fixed under the warranty with no problems or hangups. Also had the loaner car which was essential since I drive 100+ miles per day with my work. Chevy Cruise, great mileage, really not so great seats. You'll feel it. That should be the slogan. Chevy Cruise, oh You'll Feel It. Tomorrow. Anyway I'm sorry you won't get back those seconds I just stole from you by reading this, but I wish you all peace, love and granola . P More

I have regularly taken my car here to get serviced over the last 3 years. My check engine light came on and I checked the code, and learned that there might be an issue with my catalytic converter. So when the last 3 years. My check engine light came on and I checked the code, and learned that there might be an issue with my catalytic converter. So when I took my car in for an oil change, I asked about checking the catalytic converter and discussed issues that could be happening with the catalytic converter with a service rep. The service rep told me i would have to pay $160 for them to check it out. I declined, but I wouldn’t have if I had all the info. My issue is that the rep failed to advise me that California law requires car dealers to replace catalytic converters within 5 years or 100,000 miles (whichever is first) FOR FREE. Two months later, I found that I do need a replacement and my 5-year warranty ended 4 weeks ago. It will be $2k to replace. This place has lost my business forever. Additionally, I have found that the men service reps tend to be rather chauvinistic. Only the female reps (specifically Carmen) have ever taken the time to explain anything to me (also a woman). More

PHENOMENAL Customer Service Today was my first time visiting this particular dealership and I will NOT be going anywhere else from now on. Their customer service is TOP NOTCH!!! Today was my first time visiting this particular dealership and I will NOT be going anywhere else from now on. Their customer service is TOP NOTCH!!! The staff is willing to go the extra mile and beyond with a smile!!! Thanks to all that I encountered today, but a HUGE shout out to Rich and Matt for their STELLAR service and competence!!! I appreciate YOU!!! More

Great Service Rich was lovely and efficient, as was the service itself. Service department office is a bot cramped an no privacy,and I miss Bob Geary. Rich was lovely and efficient, as was the service itself. Service department office is a bot cramped an no privacy,and I miss Bob Geary. More

Satisfied yes need better communication I have insufficient experience with this dealer to say that I would recommend them. They fixed my problem but only after wasting a day saying they cou I have insufficient experience with this dealer to say that I would recommend them. They fixed my problem but only after wasting a day saying they couldn't get the issue to repeat. I had to go in and take a ride with the technician to show them. I do believe Rich, my service adviser was trying but overloaded. I was frustrated with the lack of updates on the status of my vehicle. I waited the entire first day to find out they couldn't get the issue to repeat and this was after I called him for an update at the end of the day. I approved the work on the basis of a quote of $514 but when I arrived I was initially approached with a bill for $661. He adjusted it to just below $500 but only after I questioned why the amount changed from the quote? More

Fair and Loyal Second lease here at Silver Star. I feel they are fair, professional and loyal as a returning customer. In 3 years I will back to maybe lease or buy Second lease here at Silver Star. I feel they are fair, professional and loyal as a returning customer. In 3 years I will back to maybe lease or buy again. More