Swickard Chevrolet of Thousand Oaks

carmen-the service manager was the best ever-she listened to my concerns and stayed on top of the repairs to my concerns and stayed on top of the repairs More

I dropped off my brand-new truck due to there being an issue with the transmission. After a week with no contact, I had to reach out to them to find out the status of the vehicle. I then learned there was issue with the transmission. After a week with no contact, I had to reach out to them to find out the status of the vehicle. I then learned there was a part in the transmission that was faulty, and they had no extra parts in stock. I was told we would have to wait for a part to be manufactured. *11 weeks later*, after I again reach out to them (they never contacted me with updates, I always reached out to them), I learned the part had arrived and the vehicle would be ready the following day. Three days later, the truck is finally ready. I go to pick it up and no one warned me their service department was closed and I would have to walk to the Buick dealership down the street. Even though they knew I was coming, I had to wait for over 30 minutes because my truck was boxed in by numerous other vehicles and they had to dig it out. Then I learn they had put over 220 miles on my truck. It would have been nice if they at least replaced the fuel they used. So far the vehicle works fine, but the communication was extremely poor. More

I have owned my electric vehicle for 2 years now and my experience with the Swickard Chevrolet Service department has mostly been not so great. I did have a wonder young woman that was super and Phillip th experience with the Swickard Chevrolet Service department has mostly been not so great. I did have a wonder young woman that was super and Phillip that was my service advisor this past week, was great!! Very helpful and knowledgeable. The problem is Swickard dealer cannot keep anyone in the Service department for any length of time. It appears to me that upper management is missing the mark in hiring personnel. More

We came to Swickert Chevrolet just to look at trucks. We were not expecting To purchase a new 2024Z 71 Silverado 4 x 4 ulysses Elias and the general manager made this transaction happen. We are very bles We were not expecting To purchase a new 2024Z 71 Silverado 4 x 4 ulysses Elias and the general manager made this transaction happen. We are very blessed and grateful to their team and also our heavenly father up above for making this all happen. Thank you team Swickard Team God is good! More

Ulises and Pejman worked hard to get me the deal I wanted on my new Colorado ZR2. They were both super friendly and accommodating to my time constraints. I highly recommend them to anyone looking for a new C on my new Colorado ZR2. They were both super friendly and accommodating to my time constraints. I highly recommend them to anyone looking for a new Chevrolet! More

Philip was terrific service advisor whose kindness and communication skills are to be admired! And when I forget the final, signed invoice and left the lot without it, I called him to email me a copy for communication skills are to be admired! And when I forget the final, signed invoice and left the lot without it, I called him to email me a copy for my files. He responded in less than 10 minutes with a pdf copy! More

Great customer service. Short wait for first service. Ease to get an appointment at a convenient time Short wait for first service. Ease to get an appointment at a convenient time More

Into service a m hours. Service writer very friendly, received shuttle back home, called when ready for pickup. Great customer service, very impressed. Service writer very friendly, received shuttle back home, called when ready for pickup. Great customer service, very impressed. More

Chris did an excellent job with a very difficult problem with my Colorado.I took working with Chevrolet Technical Services to help diagnosis the problem. with my Colorado.I took working with Chevrolet Technical Services to help diagnosis the problem. More

Was able to adjust to my schedule and adjust my appointment as needed. Prompt service. Very helpful appointment as needed. Prompt service. Very helpful More