Swickard Chevrolet of Thousand Oaks

Silver Star Cadillac Service Jarred Frawley, service writer was excellent. He took all the time needed to understand the problem, showed concern and had a technician come out and Jarred Frawley, service writer was excellent. He took all the time needed to understand the problem, showed concern and had a technician come out and talk with me regarding the problem. The technician was very patient and resolved the problem. He demonstrated what application we needed to run Turn by Turn via apple car play. More

Convenient, efficient, cordial. The ease of making the service appointment on time was a breakthrough. The service team welcomed me cordially, outlined what would happen, and got me The ease of making the service appointment on time was a breakthrough. The service team welcomed me cordially, outlined what would happen, and got me on my way quickly. There was a followup phone call to clarify a service I had requested online, and specify anticipated charges. Finally, the car was done in a couple of hours, and with a signature or two, I was out the door. More

Becky Ispas has Excellent Customer Service Skills Becky has excellent customer service skills (plus a great personality) , Couple her customer contact skills with her product knowledge she represents Becky has excellent customer service skills (plus a great personality) , Couple her customer contact skills with her product knowledge she represents your dealership very well. Becky has been my service adviser about 4 times now, and each transaction has been great! More

Great service. Fast and considerate Same as above. Got me In and out and professional and considerate. Filled me in throughout my visit on what was issue and got Me out right away Same as above. Got me In and out and professional and considerate. Filled me in throughout my visit on what was issue and got Me out right away More

Excellent customer service Service was completed on time, normal service plus a wheel alignment, work was excellent including repair of scuffed wheel rims. Becky kept me informe Service was completed on time, normal service plus a wheel alignment, work was excellent including repair of scuffed wheel rims. Becky kept me informed of the progress several times. More

Great service experience Very smooth check-in and out! The service was exceptional and Becky was awesome! She kept me informed about the car service status and answered all my Very smooth check-in and out! The service was exceptional and Becky was awesome! She kept me informed about the car service status and answered all my questions. Additionally, the shuttle service was great for dropping off and picking up! Thanks guys More

Fast & friendly. Becky was very helpful to me in scheduling my car for service on Friday .Thank you Becky... There is plenty of lighting in the waiting room. Internet Becky was very helpful to me in scheduling my car for service on Friday .Thank you Becky... There is plenty of lighting in the waiting room. Internet connection is provided. Breakfast is served with snacks, coffee, and water More

not as stressful as past purchases have been. Silver Star had the model of Tahoe (Premier) and the color (white) we were looking for. It's a not so common model being that it's equipped with the 6 Silver Star had the model of Tahoe (Premier) and the color (white) we were looking for. It's a not so common model being that it's equipped with the 6.2 engine and all the other options. They were fair on pricing. At the time I think Silver Star was the only dealer in Ventura county that had what we were looking for. We love the car and the extra punch the 6.2 delivers. More

Going the extra mile. Wonderful experience, very helpful, knowledgeable, and provided the exact truck I wanted. I was in a rush to return my rental however truck I wanted h Wonderful experience, very helpful, knowledgeable, and provided the exact truck I wanted. I was in a rush to return my rental however truck I wanted had to be brought in. So Silver Star offered to reimburse me for the days I used the car until my truck arrived. That gesture meant so much. Highly recommend this top notch agency. Very well run. More

Very Easy everything was satisfactory with the sole exception of the finance rate , it was way too high for someone with A paper credit rating . Great coffee everything was satisfactory with the sole exception of the finance rate , it was way too high for someone with A paper credit rating . Great coffee More