Sweis INFINITI of Merrillville

Erica, was really helpful! She answered all my questions. If she didn't know she figured it out and actually called me back. Diffently work with her again. If she didn't know she figured it out and actually called me back. Diffently work with her again. More

We purchased a 2018 Jeep Cherokee Overland 44,000 on July 8 2021. After a few days we were having major problems with the front brakes. We left for vacation on July 13 (didn't drive we flew) I called the 8 2021. After a few days we were having major problems with the front brakes. We left for vacation on July 13 (didn't drive we flew) I called them on Tuesday July 27th when we got back to see if there was anything they could do to remedy this problem. Asked to speak to a manager gave me to Erica who come to find out is just a sales person. She told me I would have to speak to the GM who was on vacation and would call me back Thursday when he got back. Never returned my call. Posted another review on google and 2 days later got a response to call and speak to Dan the GM. so I did and guess who the operator was yep Erica. Asked to speak to Dan and of course he wasn't in and would call me back. Still waiting for a return call. Very poor customer service. I ended up changing the brakes myself the front rotors and pads were shot. Can't believe they would sell a vehicle with brakes this bad. This is the second vehicle we bought from them never again. More

I own a 2013 JX35. Phil appraised my vehicle and was extremely helpful. I am just waiting on the new QX60 to come out later this year. extremely helpful. I am just waiting on the new QX60 to come out later this year. More

The service was very friendly. They were very honest about everything done to the car and even gave me 2 free oil changes with my purchase!!!!! about everything done to the car and even gave me 2 free oil changes with my purchase!!!!! More

Great service, very honest. No deception and no trying to get extras out of you. I definitely recommend them to anyone needing service for their vehicle. get extras out of you. I definitely recommend them to anyone needing service for their vehicle. More

I want to than Erica for everything you did for us. So happy with the friendly service and the purchase of my new vehicle. Thank you again for making my used vehicle look like new. Very impressed beyond happy with the friendly service and the purchase of my new vehicle. Thank you again for making my used vehicle look like new. Very impressed beyond beliefs. More

Leased a Q50 from Berman in 2018. Had questions on the lease turn in that the lessee now must return to either a Nissan or Infinity dealer. I've called the dealer 5 times in two days. Left messages for Ja lease turn in that the lessee now must return to either a Nissan or Infinity dealer. I've called the dealer 5 times in two days. Left messages for Jabari and then Dan the GM. Nobody has taken the 2 minutes to even return my call. If this is the service they give after the lease, let the buyer beware! No excuses! More

Excellent service department. I drive over 20 miles to go to this dealership. Ask for Nick, he is wonderful. He is knowledgeable, honest and very kind. to this dealership. Ask for Nick, he is wonderful. He is knowledgeable, honest and very kind. More