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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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August 11, 2022

The Butler service is always the best treatment for the NKZ. Timely service was provided again ! More

by pustaver2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons, Eric Eric
Report | Print
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

August 10, 2022

They were great. And I had no problems getting a shuttle to pick my car up. Thank you again More

by Rosagreen0189
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Mohrbach, Cree Lyons, Eric Eric
Report | Print
Sep 30, 2022 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

August 09, 2022

Melissa was great in assisting me. Get my car fixed with updates until it was finished More

by cnauden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2022 -

Sutton Ford responded

Cnauden, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

August 09, 2022

Outstanding customer service from the start to the finish. I want to Thank you again More

by Neal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason quick lane
Report | Print
Sep 30, 2022 -

Sutton Ford responded

Neal, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

August 08, 2022

Fast service thank you guyz y’all got me in and out super fast will be back More

by Darnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Report | Print
Sep 30, 2022 -

Sutton Ford responded

Hello Darnell, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 08, 2022

Sutton Ford dealership did my car fix my car right in a timely matter the employees there were great More

by agljt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2022 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

August 06, 2022

The check in process was pretty good. It was just making an appointment was pointless. It was still a 3 hour wait! 2 hours before they got the car. Then about an hour to do the work…Als More

by Anthonyalatham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Report | Print
Sep 30, 2022 -

Sutton Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again! Take care!

August 05, 2022

Always professional. They keep are fleet operational. The staff are helpful and friendly. The service department has us in and out in a few minutes. More

by Gsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
Report | Print
Oct 01, 2022 -

Sutton Ford responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

August 05, 2022

Quick Service went above and beyond! Great service by team members! Delivered on Time! True Service! More

by Angelaglass008@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
Report | Print
Oct 01, 2022 -

Sutton Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sutton Ford Inc.! Please let us know if there is ever anything else we can do for you! Safe travels!

August 04, 2022

The interior on the driver door had cigarette ashes soon as I opened the door was not happy about that. The tail gate had water stains on it . We brought it in for the auto butler. Not happy at all. More

by emmanueljeudysr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Eric
Report | Print
Aug 16, 2022 -

Sutton Ford responded

We are sorry for the inconvenience. Did you bring this to our attention? We would like the opportunity to rectify and assure you that we aim to completely satisfy you every time

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