Sutton Ford - Service Center

One of the best dealerships I’ve been to They fixed the problems of my car. problems of my car. More

The young lady who waited on was very gratious. I especially appreciated that a drop off and pick up service was offered. Even though it was not needed this time because I had a ride. It is nice t I especially appreciated that a drop off and pick up service was offered. Even though it was not needed this time because I had a ride. It is nice to know it is available for long service visits I was going to Tinley, but I will be getting my car serviced there in the future. The service was excellent. More

The Service Center at Sutton Ford is outstanding. The Service person is always helpful and make me feel like a value customer, The work is done right and in a on time. The Service person is always helpful and make me feel like a value customer, The work is done right and in a on time. More

My service adviser was really unprofessional on give me back my truck. I brought it there in a reasonable amount of time early in the morning. And then he called me about 3:30pm and told me my truck is not back my truck. I brought it there in a reasonable amount of time early in the morning. And then he called me about 3:30pm and told me my truck is not going to be ready until Monday very unprofessional I can see if they had to order the part but they had to part in stock. And I've been going to that dealership for many years about a decade already and some. More

Very professional always greeted with nice attitude knowledgeable about there work and how to get u back on the road knowledgeable about there work and how to get u back on the road More

Everyone is very friendly and accommodating i always leave happy and satisfied with the job that's been done . leave happy and satisfied with the job that's been done . More

I just paid $1300. 00 for diagnose that did not fix the problem. Nor did the Tech take to make sure the problem was fixed. Nor did the service rep check to see if the pr 00 for diagnose that did not fix the problem. Nor did the Tech take to make sure the problem was fixed. Nor did the service rep check to see if the problem was fixed. Now I paid an additional $250 to order parts which still may not fix the problem. I am very disappointed that it will take up to 4 weeks to get parts in to fix a radio that was miss diagnosed and still may not fix my problem. The service is going down hard, I have spent a lot of money when this place used to be Capital Lincoln and Ford Dealership. Service Rep Erik making smart mouth comments need not be made especially when my car was there for 4 days out of 5 and still not fixed. He didn't want me to bring it back same day but I did because the problem wasn't fixed and he told me Tech was off at 3:30pm. They scratched up right front console instead of using a plastic white stick to remove the covering, it would not have been damaged. I currently waiting until parts come in. More

Service was friendly, convenient, and professional. The people make a huge difference in quality of my experience of each customer touch. Please keep doing what you're doing. The people make a huge difference in quality of my experience of each customer touch. Please keep doing what you're doing. More

Everyone at this dealership has been very friendly, courteous, and helpful to everyone of there customers. courteous, and helpful to everyone of there customers. More

The online reservation is a welcomed addition. Also, the service was both prompt and professional. Also, the service was both prompt and professional. More